Not a negative review just advice and teaching your young employees. When someone asks for 7 pre-packs and they usually come shrink wrapped in six. Give the 6 pack and pull one out from the other pack instead of wasting paper bags putting 7 in there. Faster and more secure than that paper bag. Cheers for the future.
O
We ordered 2 scoop with cone and the amount was equal to what we would got in another location of Baskin Robbin’s for 1 scoop order. Employee was so greedy. Definitely wasn’t worth the price. I could have bought a whole pack instead. Very disappointed.
Also we ordered 6 pre packed cups and asked for spoons for each they told me they can only give 3 spoons or else they can get into trouble. How about the other 3 friends of mine that was with me? Will they eat with their hands? That's not a reasonable rule. Very disappointed from the lack of customer care.
Bhumita Patel
Very bad experience a month ago I ordered online and they forgot to make my cake for birthday party, with previous experience I Decided not yo order online so I went directly store to pick up whatever cake they have available the lady did not even gave me time to choose the cake I told her we will call you when we ready she still came to front and told us are you ready and we do not had choice so we said yes actually we were not even ready to order worse experience.
Nicole Bell
The staff at this location is always friendly and patient. The ice cream is always fresh and in stock.
Ash K
Always anytime b4 10 pm ...the best flavors never disappoint. Staff is like the sprinkle on ice cream. Adding to the flavors and quality of the cool goodness.
Jay Fresh
I went to this BR on Tuesday. Raquel the manager served me. She was very unprofessional. She was huffing and puffing when I asked her 2 times if she could move some of the ice cream over and wash the scoops because of a nut allergy. She seemed as if she didn't want to do this and was annoyed by the ask and said it doesn't matter if she does this or not. I advised her that other locations have not had an issue and that they recommended this. She went ahead and did it.
I got 2 kiddie scoops as per her request but was unaware that my coupon was only valid for a 4oz ice cream when I buy 1 I get one 50% off. She started to get upset because I didn't want the other one anymore and I didn't know this was not included and she was insisting I take it and got upset. But I did not and she told me next time I should read the coupon before ordering. Sorry I am only human. No need to be rude. I didnt do this on purpose to bug you!
I called to speak to a manager today about her not being pleasant with her customer service experience. I got some girl on the phone who said the store manager will be in tomorrow morning as Raquel is the manager right now and i didnt want to speak to her. A few seconds later Raquel called me upset asking why I am complaining to a manager about her. I explained because of her customer service yesterday with the nut allergy. She then decided to insult me and say yes complain to mgr and bring your coupon too. Instead of apologizing about her behaviour. I told her she is so unprofessional as this has nothing to do with a coupon simply her unprofessionalism of getting upset because she didn't want to scoop icecream from another part of the container. And this justifies the reason of my call. She then proceeded to say ok call ill tell my mgr what happened to as if I am fabricating this.
I am not sure how she got a job as a mgr to insult me like this is awful. We go to BR many times and NEVER ever experienced anything like this. We will never go back again. Thanks for the great service Raquel.
Great job BR for hiring someone with no customer service.
Govin Panday
Staff was super friendly!
Hassan Reslan
Excellent customer service , huge variety of flavours, and prices are decent. Has outdoor patio. My best flavours are ( Cherries Jubilee , Mango , Chocolate Mousse Royale)
Dover Andrea
Nice place for ice-cream Friendly environment
Nasir Naeem
Tried Baskin-Robbins in Canada for the first time and we were not disappointed. Staff were kind and friendly, and the best thing about the whole experience was the labels mentioned whether it was Halal Certified or not. This made it easier for us to easily select the flavor. Would definitely come back here to try out other flavors.
We came in with a big group and as always, were blown away by the amazing service! The staff was incredibly accommodating and welcoming, even with the rush. They always do their best to make sure everyone gets served quickly and efficiently, without ever making us feel rushed. You can tell they genuinely care about their customers. Highly recommend this spot – great treats and even better people!
Maureen Mikhail
The staff here is always so kind and accommodating. Maya is so talented. I ordered a cake here for my nephew's birthday and it was perfect!
Marcia Mack
I went during my lunch, paid for a cake and asked for a specific message. The message was written on a slip of paper and time of pickup. But it was not completed. I will go to Dairy Queen next time. They are more timely.
Laurin Jeffrey
BR's peanut butter chocolate ice cream is my favourite ice cream in the world. No notes.
Not a negative review just advice and teaching your young employees. When someone asks for 7 pre-packs and they usually come shrink wrapped in six. Give the 6 pack and pull one out from the other pack instead of wasting paper bags putting 7 in there. Faster and more secure than that paper bag.
Cheers for the future.
We ordered 2 scoop with cone and the amount was equal to what we would got in another location of Baskin Robbin’s for 1 scoop order. Employee was so greedy. Definitely wasn’t worth the price. I could have bought a whole pack instead. Very disappointed.
Also we ordered 6 pre packed cups and asked for spoons for each they told me they can only give 3 spoons or else they can get into trouble. How about the other 3 friends of mine that was with me? Will they eat with their hands? That's not a reasonable rule. Very disappointed from the lack of customer care.
Very bad experience a month ago I ordered online and they forgot to make my cake for birthday party, with previous experience I Decided not yo order online so I went directly store to pick up whatever cake they have available the lady did not even gave me time to choose the cake I told her we will call you when we ready she still came to front and told us are you ready and we do not had choice so we said yes actually we were not even ready to order worse experience.
The staff at this location is always friendly and patient. The ice cream is always fresh and in stock.
Always anytime b4 10 pm ...the best flavors never disappoint. Staff is like the sprinkle on ice cream. Adding to the flavors and quality of the cool goodness.
I went to this BR on Tuesday. Raquel the manager served me. She was very unprofessional.
She was huffing and puffing when I asked her 2 times if she could move some of the ice cream over and wash the scoops because of a nut allergy. She seemed as if she didn't want to do this and was annoyed by the ask and said it doesn't matter if she does this or not. I advised her that other locations have not had an issue and that they recommended this.
She went ahead and did it.
I got 2 kiddie scoops as per her request but was unaware that my coupon was only valid for a 4oz ice cream when I buy 1 I get one 50% off. She started to get upset because I didn't want the other one anymore and I didn't know this was not included and she was insisting I take it and got upset. But I did not and she told me next time I should read the coupon before ordering. Sorry I am only human. No need to be rude. I didnt do this on purpose to bug you!
I called to speak to a manager today about her not being pleasant with her customer service experience. I got some girl on the phone who said the store manager will be in tomorrow morning as Raquel is the manager right now and i didnt want to speak to her. A few seconds later Raquel called me upset asking why I am complaining to a manager about her. I explained because of her customer service yesterday with the nut allergy. She then decided to insult me and say yes complain to mgr and bring your coupon too. Instead of apologizing about her behaviour. I told her she is so unprofessional as this has nothing to do with a coupon simply her unprofessionalism of getting upset because she didn't want to scoop icecream from another part of the container. And this justifies the reason of my call. She then proceeded to say ok call ill tell my mgr what happened to as if I am fabricating this.
I am not sure how she got a job as a mgr to insult me like this is awful. We go to BR many times and NEVER ever experienced anything like this. We will never go back again. Thanks for the great service Raquel.
Great job BR for hiring someone with no customer service.
Staff was super friendly!
Excellent customer service , huge variety of flavours, and prices are decent. Has outdoor patio. My best flavours are ( Cherries Jubilee , Mango , Chocolate Mousse Royale)
Nice place for ice-cream
Friendly environment
Tried Baskin-Robbins in Canada for the first time and we were not disappointed. Staff were kind and friendly, and the best thing about the whole experience was the labels mentioned whether it was Halal Certified or not. This made it easier for us to easily select the flavor. Would definitely come back here to try out other flavors.
Restaurantji Recommends
Amazing experience
We came in with a big group and as always, were blown away by the amazing service! The staff was incredibly accommodating and welcoming, even with the rush. They always do their best to make sure everyone gets served quickly and efficiently, without ever making us feel rushed. You can tell they genuinely care about their customers. Highly recommend this spot – great treats and even better people!
The staff here is always so kind and accommodating. Maya is so talented. I ordered a cake here for my nephew's birthday and it was perfect!
I went during my lunch, paid for a cake and asked for a specific message. The message was written on a slip of paper and time of pickup. But it was not completed. I will go to Dairy Queen next time. They are more timely.
BR's peanut butter chocolate ice cream is my favourite ice cream in the world. No notes.
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