Traveled from Toronto to Pickering to find empty shelves when products are available online. I was informed by the associate that they had the stuff I was looking for but not in store, I would have to place an order online and pick it up within an hour, but this service is not available on weekends due to warehouse working hours.
What’s the point of keeping bare shelves while they have tons of products stocked, if that’s how you operate, you should at least have that information on your website so that people won’t waste time traveling and end up leaving your store empty handed.
TERRIBLE EXPERIENCE!!!!!
Jonathan Walsh
Very pleased with my service from Flour Confections. Delivery is always reliable and the staff are great and go the extra mile for you. I am happy and loyal customer. Highly recommend them.
F M
I always order online from here with no issues. However, recently I was disappointed when I came in person into the store to make an order. I mentioned the coupon code to the cashier and showed it to them and she acknowledged the code and said I could use it and that she would enter it. I left the store and went to the car to pack the stuff into the trunk when I noticed the receipt never had the coupon code applied. I understand you people can forget but what disappointed me is that I noticed it within a minute or 2 and came back to the door to show them. It was exactly 6pm and they told me to come back another time to get the 5% back. It doesn’t make sense for me to come back another day to get $3-4 off…It’s a mistake on their part and they should have fixed it and not asked me to come back another time to fix it just because their store literally just closed. She was talking to me through the closed door… I literally came to the store and purchased a bunch of stuff so I can apply the 5% discount since I can’t normally use the discount code if I’m ordering online.
I understand if your store is closed but YOU made the mistake and you’re still inside the store and I left the store a minute ago to pack my stuff in the car. If it was my fault, then that’s different but the fault was yours. Telling me to come back another time, how will you even keep track of the situation? That sounds like you were hoping I wouldn’t come back to apply the discount if you ask me.
Huma Khan
Rude cashier when I went in this morning. Was completely unwilling to help when I asked for assistance, had to do it myself while she watched.
Jake
Thank you to Flour Confections for your excellent customer service. To the man on the phone in your online phone section who helped me sorry for not catching your name. Your help was tremendous and your patience is unmatched thank you for all your help!!!!!
Bernard Tav
They have the baking supplies readily available and staff is knowledgeable. They make baking easy.
Talika S
Great products, usually has what I need in stock and some of the best prices around
Talika V
Great products, usually has what I need in stock and some of the best prices around
Shannon V
Flour confections is a really cool store with lots of offerings of baking accessories, pans, flours, cake boxes, etc. if you are a baker or aspiring cookie maker, this is a place to get your supplies! The staff was friendly and the checkout process was quick .Lots of parking available and easy to get to from the 401.
I wish they could open another location in Toronto. My wife and I love this place
Joanna Ressi
I am super impressed! Just ? WOW!! I placed an order for ship to on Wednesday. It is now Friday and it is already here. I was not even expecting this to come until middle of next week. Phenomenal turnaround time. Excellent customer service.
Service: 5
Sd Ki
I ordered Fleur du lis cookie cutters . Not only is the product excellent quality but pricing and shipping also .if you keep scrolling down on google past all the big stores you find gems like this . Support.
Service: 5
Debra White
Horrific customer service. As I was standing in the aisle to pick up a bag of chocolate, they emptied the shelf right in front of me - removed it all for an online order. I told them I came in to specifically buy a bag of chocolate. They barely looked at me and said the product is no longer available and let me walk out of the store empty handed without any concern. Didn’t offer any kind of solution. I found her rude and completely disinterested in customer service. Super disappointed. Online orders come before customers standing in the store.
Sara Mersereau
Life saver! Didn’t know it existed but came in clutch. Way better than Michael’s.
Traveled from Toronto to Pickering to find empty shelves when products are available online. I was informed by the associate that they had the stuff I was looking for but not in store, I would have to place an order online and pick it up within an hour, but this service is not available on weekends due to warehouse working hours.
What’s the point of keeping bare shelves while they have tons of products stocked, if that’s how you operate, you should at least have that information on your website so that people won’t waste time traveling and end up leaving your store empty handed.
TERRIBLE EXPERIENCE!!!!!
Very pleased with my service from Flour Confections. Delivery is always reliable and the staff are great and go the extra mile for you. I am happy and loyal customer. Highly recommend them.
I always order online from here with no issues. However, recently I was disappointed when I came in person into the store to make an order. I mentioned the coupon code to the cashier and showed it to them and she acknowledged the code and said I could use it and that she would enter it. I left the store and went to the car to pack the stuff into the trunk when I noticed the receipt never had the coupon code applied. I understand you people can forget but what disappointed me is that I noticed it within a minute or 2 and came back to the door to show them. It was exactly 6pm and they told me to come back another time to get the 5% back. It doesn’t make sense for me to come back another day to get $3-4 off…It’s a mistake on their part and they should have fixed it and not asked me to come back another time to fix it just because their store literally just closed. She was talking to me through the closed door… I literally came to the store and purchased a bunch of stuff so I can apply the 5% discount since I can’t normally use the discount code if I’m ordering online.
I understand if your store is closed but YOU made the mistake and you’re still inside the store and I left the store a minute ago to pack my stuff in the car. If it was my fault, then that’s different but the fault was yours. Telling me to come back another time, how will you even keep track of the situation? That sounds like you were hoping I wouldn’t come back to apply the discount if you ask me.
Rude cashier when I went in this morning. Was completely unwilling to help when I asked for assistance, had to do it myself while she watched.
Thank you to Flour Confections for your excellent customer service. To the man on the phone in your online phone section who helped me sorry for not catching your name. Your help was tremendous and your patience is unmatched thank you for all
your help!!!!!
They have the baking supplies readily available and staff is knowledgeable. They make baking easy.
Great products, usually has what I need in stock and some of the best prices around
Great products, usually has what I need in stock and some of the best prices around
Flour confections is a really cool store with lots of offerings of baking accessories, pans, flours, cake boxes, etc. if you are a baker or aspiring cookie maker, this is a place to get your supplies! The staff was friendly and the checkout process was quick .Lots of parking available and easy to get to from the 401.
Great service and prices.
Restaurantji Recommends
I wish they could open another location in Toronto. My wife and I love this place
I am super impressed! Just ? WOW!! I placed an order for ship to on Wednesday. It is now Friday and it is already here. I was not even expecting this to come until middle of next week. Phenomenal turnaround time. Excellent customer service.
Service: 5
I ordered Fleur du lis cookie cutters . Not only is the product excellent quality but pricing and shipping also .if you keep scrolling down on google past all the big stores you find gems like this . Support.
Service: 5
Horrific customer service. As I was standing in the aisle to pick up a bag of chocolate, they emptied the shelf right in front of me - removed it all for an online order. I told them I came in to specifically buy a bag of chocolate. They barely looked at me and said the product is no longer available and let me walk out of the store empty handed without any concern. Didn’t offer any kind of solution. I found her rude and completely disinterested in customer service. Super disappointed. Online orders come before customers standing in the store.
Life saver! Didn’t know it existed but came in clutch. Way better than Michael’s.
Atmosphere: 5
Food: 5
Service: 5
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