Took 15 mins for 2 coffees. Instead they cleared the screen and continued to serve students their lunch that came and ordered after my order of 2 coffees never going there again worse customer service
Atmosphere: 1
Food: 1
Service: 1
Robyn Kerim
Very mean and unprofessional morning manager. Food was cold and had to throw it out. Waste of money.
Atmosphere: 1
Food: 1
Service: 1
Joe Videki
Congrats!!! Longest wait time ever in drive-thru.
Service: 1
Ian adams
My burger was like super pink
Atmosphere: 4
Food: 1
Service: 4
Braedon Guyatt
fiancee just got home from ordering a big mac meal with a vanilla iced coffee, and junior chicken meal with a root beer and chicken bacon RANCH poutine, not sour cream and onion how do you make such an obvious mistake they dont even smell the same, and both of our drinks taste like some form of perfume or cologne which is absolutely sickening should be considered a health code violation as well. The employee should be happy they dont live in the usa where they could be sued for such ignorant negligence
Atmosphere: 1
Food: 1
Service: 1
daniela mircea
Only buy coffee
Atmosphere: 5
Service: 5
Holly Smith
Long wait for food And food was cold and fries sat before burgers where made
Atmosphere: 2
Food: 1
Service: 2
Kristine Smith
The food continually gets mistaken or forgotten etc. They do normally try and replace it (you have to go back and get it). However my biggest complaint over cold food, forgotten food etc is when you sit in the drive thru and they let you sit there while taking cars in the other lane over and over again. It happens WAY to often in Port Colborne. I get 1 car but 2 , 3 ,4 cars while saying hello. Come on guys do better. I am polite, tip and try to be understanding but enough is enough
Atmosphere: 3
Food: 3
Service: 1
Tyler Kiers
I know it was 8 pm but theres no reason for a cold bigmac...
Atmosphere: 2
Food: 1
Service: 4
Cassandra
The morning staff are the more efficient and friendlier team!
Customer service is horrible and receiving service from manager!
Atmosphere: 1
Food: 1
Service: 1
Taylor Albury
Went with family for breakfast, they mixed up my order that I placed. We called at 10:55 AM and spoke with an agent who said come anytime and state my name. We then return next day sept 28 12:20 ON SHIFT MANAGER basically accused me of lying, said that’s not possible, I didn’t call, she didn’t speak with me. She cut me off during conversation and I was nice, polite despite them messing up my order. So much attitude and unprofessional from a Manger who specialises in customer care.
Also told me toasters not working, she never spoke to me etc etc
They need to retrain manager on customer service, friendliness and professionalism!!
Atmosphere: 1
Food: 1
Service: 1
Emily Stone
I placed breakfast order and they gave me the wrong order! I called at 10:55 AM and spoke with an agent who said come anytime and state my name. Return next day sept 28 12:20 ON SHIFT MANAGER basically accused me of lying, cut me off during conversation and I was nice, polite despite them messing up my order. Told me toasters not working, she never spoke to me etc etc
They need to retrain manager and customer service
Atmosphere: 1
Food: 1
Service: 1
J
I only have 1 stars for food because I tried the MCveggie. As a vegetarian I'm so disappointed. It was not good. It looked good but had NO flavor. Actually it did, it tasted like deep fryer grease. Won't buy it again. The fries as usual were good.
Took 15 mins for 2 coffees. Instead they cleared the screen and continued to serve students their lunch that came and ordered after my order of 2 coffees never going there again worse customer service
Atmosphere: 1
Food: 1
Service: 1
Very mean and unprofessional morning manager. Food was cold and had to throw it out. Waste of money.
Atmosphere: 1
Food: 1
Service: 1
Congrats!!! Longest wait time ever in drive-thru.
Service: 1
My burger was like super pink
Atmosphere: 4
Food: 1
Service: 4
fiancee just got home from ordering a big mac meal with a vanilla iced coffee, and junior chicken meal with a root beer and chicken bacon RANCH poutine, not sour cream and onion how do you make such an obvious mistake they dont even smell the same, and both of our drinks taste like some form of perfume or cologne which is absolutely sickening should be considered a health code violation as well. The employee should be happy they dont live in the usa where they could be sued for such ignorant negligence
Atmosphere: 1
Food: 1
Service: 1
Only buy coffee
Atmosphere: 5
Service: 5
Long wait for food
And food was cold and fries sat before burgers where made
Atmosphere: 2
Food: 1
Service: 2
The food continually gets mistaken or forgotten etc. They do normally try and replace it (you have to go back and get it). However my biggest complaint over cold food, forgotten food etc is when you sit in the drive thru and they let you sit there while taking cars in the other lane over and over again. It happens WAY to often in Port Colborne. I get 1 car but 2 , 3 ,4 cars while saying hello. Come on guys do better. I am polite, tip and try to be understanding but enough is enough
Atmosphere: 3
Food: 3
Service: 1
I know it was 8 pm but theres no reason for a cold bigmac...
Atmosphere: 2
Food: 1
Service: 4
The morning staff are the more efficient and friendlier team!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Customer service is horrible and receiving service from manager!
Atmosphere: 1
Food: 1
Service: 1
Went with family for breakfast, they mixed up my order that I placed.
We called at 10:55 AM and spoke with an agent who said come anytime and state my name. We then return next day sept 28 12:20
ON SHIFT MANAGER basically accused me of lying, said that’s not possible, I didn’t call, she didn’t speak with me. She cut me off during conversation and I was nice, polite despite them messing up my order. So much attitude and unprofessional from a Manger who specialises in customer care.
Also told me toasters not working, she never spoke to me etc etc
They need to retrain manager on customer service, friendliness and professionalism!!
Atmosphere: 1
Food: 1
Service: 1
I placed breakfast order and they gave me the wrong order! I called at 10:55 AM and spoke with an agent who said come anytime and state my name. Return next day sept 28 12:20
ON SHIFT MANAGER basically accused me of lying, cut me off during conversation and I was nice, polite despite them messing up my order. Told me toasters not working, she never spoke to me etc etc
They need to retrain manager and customer service
Atmosphere: 1
Food: 1
Service: 1
I only have 1 stars for food because I tried the MCveggie. As a vegetarian I'm so disappointed. It was not good. It looked good but had NO flavor. Actually it did, it tasted like deep fryer grease. Won't buy it again. The fries as usual were good.
Atmosphere: 5
Food: 1
Service: 5
marvelous
Atmosphere: 5
Food: 5
Service: 5
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