The food continually gets mistaken or forgotten etc. They do normally try and replace it (you have to go back and get it). However my biggest complaint over cold food, forgotten food etc is when you sit in the drive thru and they let you sit there while taking cars in the other lane over and over again. It happens WAY to often in Port Colborne. I get 1 car but 2 , 3 ,4 cars while saying hello. Come on guys do better. I am polite, tip and try to be understanding but enough is enough
Atmosphere: 3
Food: 3
Service: 1
Tyler Kiers
I know it was 8 pm but theres no reason for a cold bigmac...
Atmosphere: 2
Food: 1
Service: 4
Cassandra
The morning staff are the more efficient and friendlier team!
Atmosphere: 5
Food: 5
Service: 5
Gogo
Customer service is horrible and receiving service from manager!
Atmosphere: 1
Food: 1
Service: 1
Taylor Albury
Went with family for breakfast, they mixed up my order that I placed. We called at 10:55 AM and spoke with an agent who said come anytime and state my name. We then return next day sept 28 12:20 ON SHIFT MANAGER basically accused me of lying, said that’s not possible, I didn’t call, she didn’t speak with me. She cut me off during conversation and I was nice, polite despite them messing up my order. So much attitude and unprofessional from a Manger who specialises in customer care.
Also told me toasters not working, she never spoke to me etc etc
They need to retrain manager on customer service, friendliness and professionalism!!
Atmosphere: 1
Food: 1
Service: 1
Emily Stone
I placed breakfast order and they gave me the wrong order! I called at 10:55 AM and spoke with an agent who said come anytime and state my name. Return next day sept 28 12:20 ON SHIFT MANAGER basically accused me of lying, cut me off during conversation and I was nice, polite despite them messing up my order. Told me toasters not working, she never spoke to me etc etc
They need to retrain manager and customer service
Atmosphere: 1
Food: 1
Service: 1
J
I only have 1 stars for food because I tried the MCveggie. As a vegetarian I'm so disappointed. It was not good. It looked good but had NO flavor. Actually it did, it tasted like deep fryer grease. Won't buy it again. The fries as usual were good.
Atmosphere: 5
Food: 1
Service: 5
Savvy -
marvelous
Atmosphere: 5
Food: 5
Service: 5
Crystal Sutton
Had the new McVeggie (spicy) and it might be my favorite menu item. I could see real veggies in it.patty is thicker than most meat patties too. For a medium meal with fries and a drink, only $11 and change after taxes.
McDonald’s coffee is my favourite fast food coffee. However, the location in Port Colborne has such poor customer service I don’t even want to drink it. They are extremely slow at getting your order together, the drive thru wait is always unbearable and they don’t even apologize for the wait or even thank you for waiting while they take 10 mins to pour a black coffee. The attitude they give you there is as if they are annoyed you have come in to do business with them. It’s been like this for years there, that store needs a corporate re-train on service
Omni Crop
It's like every McDonald over price low quality with employees who are sick of life, cleanliness is out the window just like the employee spirit
Atmosphere: 2
Food: 3
Service: 1
BANKZ ONE
Wat we got., typically good and fast
Atmosphere: 5
Food: 4
Service: 4
Valarie Baith
Slowest service ever. Jumped out of the car figured I’d go in for a burger, yeah okay Place was dirty Everyone behind the counter was too busy focused on drive thru (which is slow) or too busy talking
The food continually gets mistaken or forgotten etc. They do normally try and replace it (you have to go back and get it). However my biggest complaint over cold food, forgotten food etc is when you sit in the drive thru and they let you sit there while taking cars in the other lane over and over again. It happens WAY to often in Port Colborne. I get 1 car but 2 , 3 ,4 cars while saying hello. Come on guys do better. I am polite, tip and try to be understanding but enough is enough
Atmosphere: 3
Food: 3
Service: 1
I know it was 8 pm but theres no reason for a cold bigmac...
Atmosphere: 2
Food: 1
Service: 4
The morning staff are the more efficient and friendlier team!
Atmosphere: 5
Food: 5
Service: 5
Customer service is horrible and receiving service from manager!
Atmosphere: 1
Food: 1
Service: 1
Went with family for breakfast, they mixed up my order that I placed.
We called at 10:55 AM and spoke with an agent who said come anytime and state my name. We then return next day sept 28 12:20
ON SHIFT MANAGER basically accused me of lying, said that’s not possible, I didn’t call, she didn’t speak with me. She cut me off during conversation and I was nice, polite despite them messing up my order. So much attitude and unprofessional from a Manger who specialises in customer care.
Also told me toasters not working, she never spoke to me etc etc
They need to retrain manager on customer service, friendliness and professionalism!!
Atmosphere: 1
Food: 1
Service: 1
I placed breakfast order and they gave me the wrong order! I called at 10:55 AM and spoke with an agent who said come anytime and state my name. Return next day sept 28 12:20
ON SHIFT MANAGER basically accused me of lying, cut me off during conversation and I was nice, polite despite them messing up my order. Told me toasters not working, she never spoke to me etc etc
They need to retrain manager and customer service
Atmosphere: 1
Food: 1
Service: 1
I only have 1 stars for food because I tried the MCveggie. As a vegetarian I'm so disappointed. It was not good. It looked good but had NO flavor. Actually it did, it tasted like deep fryer grease. Won't buy it again. The fries as usual were good.
Atmosphere: 5
Food: 1
Service: 5
marvelous
Atmosphere: 5
Food: 5
Service: 5
Had the new McVeggie (spicy) and it might be my favorite menu item. I could see real veggies in it.patty is thicker than most meat patties too. For a medium meal with fries and a drink, only $11 and change after taxes.
Atmosphere: 5
Food: 5
Service: 5
This location is fast!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
McDonald’s coffee is my favourite fast food coffee. However, the location in Port Colborne has such poor customer service I don’t even want to drink it. They are extremely slow at getting your order together, the drive thru wait is always unbearable and they don’t even apologize for the wait or even thank you for waiting while they take 10 mins to pour a black coffee. The attitude they give you there is as if they are annoyed you have come in to do business with them. It’s been like this for years there, that store needs a corporate re-train on service
It's like every McDonald over price low quality with employees who are sick of life, cleanliness is out the window just like the employee spirit
Atmosphere: 2
Food: 3
Service: 1
Wat we got., typically good and fast
Atmosphere: 5
Food: 4
Service: 4
Slowest service ever. Jumped out of the car figured I’d go in for a burger, yeah okay
Place was dirty
Everyone behind the counter was too busy focused on drive thru (which is slow) or too busy talking
Atmosphere: 2
Food: 2
Service: 1
Great ice cream
Atmosphere: 5
Food: 5
Service: 5
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