WOW. Waited 15 minutes for the staff member to finish two online orders while we waited, with no acknowledgement we were there. Then to add on, she started ANOTHER online order before she attended to us. Myself and another customer left. Honestly so ridiculous. We went to the subway on Clarence and we were out in 5 minutes. Horrible service. This happened on June 22 at 7pm, I hope the manager can piece together who was working.
Ally D
Wow. This was a horrible experience last night… where to start. First off waiting 45 mins for 2 subs is insane. People infront of us ordered 2 and we ordered 2 and this whole process took 45 mins for FOUR subs. She cashed them out with cash and change back than proceeds to make my subs with the same gloves… after being called out changes the gloves and still gives us the one bread that was touched.. The food toppings looked SO old (brown lettuce and tomato, shrivelled up cucumber) no pizza sauce had to get from the back in some weird small container. Gave us hardly any toppings kept having to say more and when I say hardly it was 3 olives one tomato on a large sub…. Overall this quick stop had us an hour late and with horrible subs. Also note: we both woke up with extreme tummy issues from this.
Edit to response: Only one bread was changed not both for the subs after the gloves. The guests infront of us if they’re intoxicated to the point every other guest suffers perhaps new protocols for serving those guests should be in place. As for the tomato’s if you have audio you notice I have to ask multiple times as well as all the other toppings I noticed but I suppose since you did not comment on that you knew I was right for those.
Meg from Wildflourcookery
For the price you pay the literally give you no toppings at this store lol 5 olives , pardon.
Connor
good food
Christy Hill
I went into the Subway on Main St. West in Port Colborne, just before they closed, and despite my very late order, the young lady serving me, Pri, was kind, courteous and very polite. She made my sub quickly and exactly how I like it. Her customer service was outstanding and I think she's doing an amazing job. Pri, is definitely a model employee and I think there needs to be more people, like her, working in the customer service industry.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Canuck Classic
Darcy Muller
pri was amazing! added lots of extras and the sub was great!
Atmosphere: 5
Food: 5
Service: 5
Kali Pimentel
The ladies here are lovely! Always love a good sub.
Atmosphere: 5
Food: 5
Service: 5
Stephen Flanagan
Tanu was great!
Atmosphere: 5
Food: 5
Service: 5
jaadee ericaa
Seriver answered mobile pick up orders touching the LCD screen and papers without changing her gloves before touching my sandwiches, Twice. Was also very limited on how much veggies she used on the sandwich. I had to ask for more lettuce and pickles 3x. Extra pickles does not mean I want 3 more pickles.
Atmosphere: 4
Service: 3
Sam
Staff working in the evening is not properly trained to be working alone at all, and should not be working in customer service. It took nearly 15 minutes to make 2 subs when the store was empty. We had to educate her on several aspects such as how some subs come with double cheese. What really got me was when she also denied my bfs request to have his sub lightly toasted because she personally felt it should be toasted longer. He asked for it to be lightly toasted before and during; asking her to take it out of the oven, and she refused to bc there was bacon on the sub...? It's not raw bacon..... so in the end my boyfriends sub was toasted more than his liking We were also planning to use a coupon but she was struggling so hard just to even put the order in computer that we told her not to bother if she couldn't figure it out.
WOW. Waited 15 minutes for the staff member to finish two online orders while we waited, with no acknowledgement we were there. Then to add on, she started ANOTHER online order before she attended to us. Myself and another customer left. Honestly so ridiculous. We went to the subway on Clarence and we were out in 5 minutes. Horrible service. This happened on June 22 at 7pm, I hope the manager can piece together who was working.
Wow. This was a horrible experience last night… where to start.
First off waiting 45 mins for 2 subs is insane. People infront of us ordered 2 and we ordered 2 and this whole process took 45 mins for FOUR subs.
She cashed them out with cash and change back than proceeds to make my subs with the same gloves… after being called out changes the gloves and still gives us the one bread that was touched..
The food toppings looked SO old (brown lettuce and tomato, shrivelled up cucumber) no pizza sauce had to get from the back in some weird small container. Gave us hardly any toppings kept having to say more and when I say hardly it was 3 olives one tomato on a large sub….
Overall this quick stop had us an hour late and with horrible subs.
Also note: we both woke up with extreme tummy issues from this.
Edit to response:
Only one bread was changed not both for the subs after the gloves. The guests infront of us if they’re intoxicated to the point every other guest suffers perhaps new protocols for serving those guests should be in place. As for the tomato’s if you have audio you notice I have to ask multiple times as well as all the other toppings I noticed but I suppose since you did not comment on that you knew I was right for those.
For the price you pay the literally give you no toppings at this store lol 5 olives , pardon.
good food
I went into the Subway on Main St. West in Port Colborne, just before they closed, and despite my very late order, the young lady serving me, Pri, was kind, courteous and very polite. She made my sub quickly and exactly how I like it. Her customer service was outstanding and I think she's doing an amazing job. Pri, is definitely a model employee and I think there needs to be more people, like her, working in the customer service industry.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Canuck Classic
pri was amazing! added lots of extras and the sub was great!
Atmosphere: 5
Food: 5
Service: 5
The ladies here are lovely! Always love a good sub.
Atmosphere: 5
Food: 5
Service: 5
Tanu was great!
Atmosphere: 5
Food: 5
Service: 5
Seriver answered mobile pick up orders touching the LCD screen and papers without changing her gloves before touching my sandwiches, Twice. Was also very limited on how much veggies she used on the sandwich. I had to ask for more lettuce and pickles 3x. Extra pickles does not mean I want 3 more pickles.
Atmosphere: 4
Service: 3
Staff working in the evening is not properly trained to be working alone at all, and should not be working in customer service.
It took nearly 15 minutes to make 2 subs when the store was empty. We had to educate her on several aspects such as how some subs come with double cheese. What really got me was when she also denied my bfs request to have his sub lightly toasted because she personally felt it should be toasted longer. He asked for it to be lightly toasted before and during; asking her to take it out of the oven, and she refused to bc there was bacon on the sub...? It's not raw bacon..... so in the end my boyfriends sub was toasted more than his liking
We were also planning to use a coupon but she was struggling so hard just to even put the order in computer that we told her not to bother if she couldn't figure it out.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
The food was aweasome
I had veggie patty and it was so good
Atmosphere: 5
Food: 5
Service: 5
Yummy food, definitely come here!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 1 Chocolate 473ml, Three Cheese Snackwich 350 Cals
Literally had to ask 10 times to put more topping on my sub because they gave me hardly any. Don't be so cheap with Lettuce and Pickles.
Excellent experience I made the world's biggest sub
Atmosphere: 5
Food: 5
Service: 5
Awesome service
Atmosphere: 5
Food: 5
Service: 5
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