They prioritize drive thru real hard over in store customers. Stood there waiting for 3 cars in drive through to get served before taking my order. This happens all the time. Fast food backwards is "Wendy's Picton"
Service: 1
Marc Jollimore
I went in and the guy was on his phone ignoring me. Took my friends order and ignored me. I never even got food. There were no other customers at the time it was just horrible customer service. Friend says the foods terrible
Atmosphere: 1
Food: 1
Service: 1
Jessie Insley
Food: Ordered the spicy chicken wrap duo tonight.Very disappointed with what I received...1/2 peice of thin crispy chickenAbout a tsp of ranchSingle tiny leaf of lettuce and a pinch of cheese.Atmosphere: Huge puddle infront of the soda machine that a dine-in customer had told us was there when they arrived and still wasn't cleaned when I was leaving.
Atmosphere: 2
Food: 1
Service: 3
Cyle Enos
March 11th- was trying to eat while the employee started mopping under my table and on my
Atmosphere: 3
Food: 2
Service: 1
Darya Davari
We ordered from the drive-through, and the gentleman who worked wasn't pleased with his position, barely any customer service or positive encounters. They also forgot the BBQ sauce that we paid extra for so we had to go back. The ice in the sparkling water tasted earthyDietary restrictions: The burger bun in Wendy’s is dairy-free
Atmosphere: 2
Food: 3
Service: 1
Juhie Hiren Patel
The food was fresh and delicious, the girl who works there on weekends and took my order was very kind and lovely… she took my order perfectly and had a pretty smile which made my day! I have even talked with the manager over there and he was a good guy and seemed helpful! 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Wendy’S French Fries
Tayler Markland
My husband ordered dinner for our family of 5 this evening. Upon getting home he realized they forgot to give us our kid meal. My husband drove back to the restaurant where they accused my husband of lying and said they gave it to him already. Obviously they didn’t or else he wouldn’t have gone back. They continued to say they gave him the full order..Awful customer service, awful manager.
Atmosphere: 1
Food: 3
Service: 1
Infinite Team TA
NEGATIVE 10 STARS! Do not go here. They will 100% completely mess up your order every time. Then when you go back to get the rest of your food they won't give it to you because they didn't put a recipe in the bag. They literally stole 20+ dollars of food from us today.
Sebastien Larouche
Wendy’s: A Tasty Fast Food ExperienceOverview:Wendy’s, the popular fast-food chain known for its square-shaped burgers and fresh ingredients, has been a staple in the American fast-food scene for decades. With its distinctive red-headed mascot and commitment to quality, Wendy’s continues to attract hungry patrons seeking a quick and satisfying meal.Ambiance:Wendy’s strikes a balance between casual and comfortable. The bright red and white color scheme creates an inviting atmosphere, perfect for families, friends, or solo diners. The seating areas are clean and well-maintained, making it a pleasant spot to enjoy your meal.Menu Highlights:Baconator: A carnivore’s delight! This hefty burger features two juicy beef patties, six strips of crispy bacon, American cheese, and all the fixings. It’s a flavor explosion that’ll leave you satisfied.Spicy Chicken Sandwich: For those who crave heat, Wendy’s spicy chicken sandwich delivers. The crispy chicken patty is seasoned with just the right amount of kick, topped with lettuce, tomato, and mayo.Frosty: Don’t skip dessert! Wendy’s iconic Frosty—a creamy blend of chocolate or vanilla—is the perfect way to end your meal.Fresh Ingredients:Wendy’s prides itself on using fresh ingredients. Their lettuce is crisp, tomatoes are juicy, and the beef patties are never frozen. You can taste the difference in every bite.Drive-Thru Efficiency:Wendy’s drive-thru service is usually quick and efficient. The staff is friendly and ensures your order is accurate. Plus, they offer mobile ordering through their app for added convenience.Vegetarian Options:While Wendy’s is known for its meat-centric menu, they do offer vegetarian choices like the Spicy Black Bean Burger and Garden Side Salad. It’s nice to see options for non-meat eaters.Value:Wendy’s strikes a good balance between quality and price. You get what you pay for—a satisfying meal made with fresh ingredients at an affordable cost.Final Thoughts:Whether you’re craving a classic burger or want to try something new from their limited-time offerings, Wendy’s delivers on taste and value. It remains a reliable choice for fast food enthusiasts looking for a quick bite without compromising on flavor.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dave
Tom Evans
Was shorted loonie in my change. Let it slide ! Same kid shorted me a loonie following day.I called him out on it and he closed pick-up window and took his break. Don't like thieves and will never be back ! I guess you win , loser.
Great food the manager is a good guy I loved the food fries ? were fresh patty was hot and juicy I really loved it.Parking: Very nice and luxurious location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Kari Q.
Delicious burger and very patient staff dealing with my 84 year old mom ?
Atmosphere: 5
Food: 5
Service: 5
Steven Arthurs
This is one of few Wendy’s where the food is always great and the customer service is always on point. Everyone’s always super polite and I appreciate that. Happy Picton has a Wendy’s now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Hailey Welsh
Food was good and warm. Got exactly what I asked for. Good customer service in the drive through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Eileen Dick
Ordered through the drive though. No total given told to go to window. Was handed debit machine, I asked how much was order and was told its on the screen. I paid, put my card in my purse , turned back to have 2 bags in front of my face. I took them and the window in the drive through was closed. Drove home and bright all five children in the house, four which require car seats and proceeded to remove food from bags. 3 large chilies missing. Tried to call store, no answer. Called the Belleville store which has the same owner and was told to wait 10 minutes and call Picton again. Still no answer. Called Belleville again, give my name and number. Short time later got call from Picton store. Can't give receipt info as I didn't receive one. My transaction was located by the caller who proceeded to tell me I only paid for 1 chilie. He said I could come get 3 more if I wanted...nope not loading 5 kids back in vehicle for their midtske. He asked for my address...gave it 3 times....had to spell it and give directions. He said he was new to picton. Told me someone was bringing me missing chillies and I could pay for them. Not my mistake. No proof I hadn't already paid for them...nope not happening. I said I was the one who was inconvenienced and if his intention was to charge me for their error, don't bother coming.Customer service is very poor. I understand mistakes happen but their attitude does not make for good customer relations. Won't be going to either of their locations again.
They prioritize drive thru real hard over in store customers. Stood there waiting for 3 cars in drive through to get served before taking my order. This happens all the time. Fast food backwards is "Wendy's Picton"
Service: 1
I went in and the guy was on his phone ignoring me. Took my friends order and ignored me. I never even got food. There were no other customers at the time it was just horrible customer service. Friend says the foods terrible
Atmosphere: 1
Food: 1
Service: 1
Food: Ordered the spicy chicken wrap duo tonight.Very disappointed with what I received...1/2 peice of thin crispy chickenAbout a tsp of ranchSingle tiny leaf of lettuce and a pinch of cheese.Atmosphere: Huge puddle infront of the soda machine that a dine-in customer had told us was there when they arrived and still wasn't cleaned when I was leaving.
Atmosphere: 2
Food: 1
Service: 3
March 11th- was trying to eat while the employee started mopping under my table and on my
Atmosphere: 3
Food: 2
Service: 1
We ordered from the drive-through, and the gentleman who worked wasn't pleased with his position, barely any customer service or positive encounters. They also forgot the BBQ sauce that we paid extra for so we had to go back. The ice in the sparkling water tasted earthyDietary restrictions: The burger bun in Wendy’s is dairy-free
Atmosphere: 2
Food: 3
Service: 1
The food was fresh and delicious, the girl who works there on weekends and took my order was very kind and lovely… she took my order perfectly and had a pretty smile which made my day! I have even talked with the manager over there and he was a good guy and seemed helpful! 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Wendy’S French Fries
My husband ordered dinner for our family of 5 this evening. Upon getting home he realized they forgot to give us our kid meal. My husband drove back to the restaurant where they accused my husband of lying and said they gave it to him already. Obviously they didn’t or else he wouldn’t have gone back. They continued to say they gave him the full order..Awful customer service, awful manager.
Atmosphere: 1
Food: 3
Service: 1
NEGATIVE 10 STARS! Do not go here. They will 100% completely mess up your order every time. Then when you go back to get the rest of your food they won't give it to you because they didn't put a recipe in the bag. They literally stole 20+ dollars of food from us today.
Wendy’s: A Tasty Fast Food ExperienceOverview:Wendy’s, the popular fast-food chain known for its square-shaped burgers and fresh ingredients, has been a staple in the American fast-food scene for decades. With its distinctive red-headed mascot and commitment to quality, Wendy’s continues to attract hungry patrons seeking a quick and satisfying meal.Ambiance:Wendy’s strikes a balance between casual and comfortable. The bright red and white color scheme creates an inviting atmosphere, perfect for families, friends, or solo diners. The seating areas are clean and well-maintained, making it a pleasant spot to enjoy your meal.Menu Highlights:Baconator: A carnivore’s delight! This hefty burger features two juicy beef patties, six strips of crispy bacon, American cheese, and all the fixings. It’s a flavor explosion that’ll leave you satisfied.Spicy Chicken Sandwich: For those who crave heat, Wendy’s spicy chicken sandwich delivers. The crispy chicken patty is seasoned with just the right amount of kick, topped with lettuce, tomato, and mayo.Frosty: Don’t skip dessert! Wendy’s iconic Frosty—a creamy blend of chocolate or vanilla—is the perfect way to end your meal.Fresh Ingredients:Wendy’s prides itself on using fresh ingredients. Their lettuce is crisp, tomatoes are juicy, and the beef patties are never frozen. You can taste the difference in every bite.Drive-Thru Efficiency:Wendy’s drive-thru service is usually quick and efficient. The staff is friendly and ensures your order is accurate. Plus, they offer mobile ordering through their app for added convenience.Vegetarian Options:While Wendy’s is known for its meat-centric menu, they do offer vegetarian choices like the Spicy Black Bean Burger and Garden Side Salad. It’s nice to see options for non-meat eaters.Value:Wendy’s strikes a good balance between quality and price. You get what you pay for—a satisfying meal made with fresh ingredients at an affordable cost.Final Thoughts:Whether you’re craving a classic burger or want to try something new from their limited-time offerings, Wendy’s delivers on taste and value. It remains a reliable choice for fast food enthusiasts looking for a quick bite without compromising on flavor.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dave
Was shorted loonie in my change. Let it slide ! Same kid shorted me a loonie following day.I called him out on it and he closed pick-up window and took his break. Don't like thieves and will never be back ! I guess you win , loser.
Restaurantji Recommends
Great food the manager is a good guy I loved the food fries ? were fresh patty was hot and juicy I really loved it.Parking: Very nice and luxurious location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Delicious burger and very patient staff dealing with my 84 year old mom ?
Atmosphere: 5
Food: 5
Service: 5
This is one of few Wendy’s where the food is always great and the customer service is always on point. Everyone’s always super polite and I appreciate that. Happy Picton has a Wendy’s now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Food was good and warm. Got exactly what I asked for. Good customer service in the drive through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Ordered through the drive though. No total given told to go to window. Was handed debit machine, I asked how much was order and was told its on the screen. I paid, put my card in my purse , turned back to have 2 bags in front of my face. I took them and the window in the drive through was closed. Drove home and bright all five children in the house, four which require car seats and proceeded to remove food from bags. 3 large chilies missing. Tried to call store, no answer. Called the Belleville store which has the same owner and was told to wait 10 minutes and call Picton again. Still no answer. Called Belleville again, give my name and number. Short time later got call from Picton store. Can't give receipt info as I didn't receive one. My transaction was located by the caller who proceeded to tell me I only paid for 1 chilie. He said I could come get 3 more if I wanted...nope not loading 5 kids back in vehicle for their midtske. He asked for my address...gave it 3 times....had to spell it and give directions. He said he was new to picton. Told me someone was bringing me missing chillies and I could pay for them. Not my mistake. No proof I hadn't already paid for them...nope not happening. I said I was the one who was inconvenienced and if his intention was to charge me for their error, don't bother coming.Customer service is very poor. I understand mistakes happen but their attitude does not make for good customer relations. Won't be going to either of their locations again.
Atmosphere: 1
Food: 1
Service: 1