I always make online orders through my app and it only happened to me once before to choose a wrong store location before and when I talked to the staff, they helped me in another branch. Here, when I approached them, they told me I should drive to the location I chose and they can't help. Honestly this is not a good customer service especially for loyal customers.
Service: 1
Nick Rock
Nice place
Atmosphere: 5
Food: 4
Service: 5
Tara Bennett
I’ve interacted with Vinnie on several visits and he’s consistently been upbeat and helpful. He keeps things moving when it’s busy and has always been polite in my experience.
Atmosphere: 5
Food: 5
Service: 5
Nahush Shukla
I don’t usually write negative reviews, but this experience was unacceptable.
A Starbucks barista named Vinnie- working at 8656 Yonge St. Richmond Hill location, behaved in a rude, discriminatory, and highly unprofessional manner. Our drinks were ready but left sitting without our names being called, while he loudly and cheerfully called out other customers whose orders were placed after ours. When I tried to make eye contact, he smirked, looked away, and joked about it with a colleague.
When I finally asked if the drinks were ours, he confirmed they were. I calmly asked why our names weren’t called. He dismissively said he did and then ignored us. When I pointed out how rude and unprofessional this was, he laughed and mocked us.
The manager’s response was just as disappointing. While he apologized, he defended the barista by saying “this is just how he behaves” and dismissed the concern by claiming there was no racist intent. That is not an acceptable response when customers—especially Indians and people of colour—raise concerns about discriminatory treatment.
Starbucks claims to stand for respect and inclusion, but this location clearly takes complaints about racism very lightly. This behaviour should not be tolerated, and customers deserve to be treated with basic dignity.
Atmosphere: 1
Food: 1
Service: 1
Samim Kabir
So I apparently I paid 8 dollars half of iced coffee crew better work on their attitude the way they approach people or the way they talk the worst Starbucks ever I’ve been in
Musa K
The woman at the cash register is really rude, she doesn't know how to talk to people. Get this woman out of here, she treats people like dogs.
Service: 1
Yolan M
This Starbucks has the best service and best staff and is the only Starbucks in my area that I recommend 5 stars from me
Atmosphere: 5
Food: 5
Service: 5
Soroush Doodyal
Overall all environmentally but coatumer service is poor they need improvement, and beside that they do not have hand sanitizer, they have boxes but empty, maybe because of bankruptcy 🤣😁
Atmosphere: 5
Food: 3
Service: 1
Roham Motamed
I always go to Starbucks for my drinks and have my great time there, while baristas are friendly. Today I had my worst time at this location with one of the barista’s attitude. They forgot to put the syrup for me and I asked them friendly that it doesn’t have the syrup but they started telling me that I am lying. And at the end after 5 minutes of argument they add the syrup rather than just add the syrup.
Service: 1
Jessica Abrams
Ordered a matcha latte for delivery - gave me an espresso based latte. Zero matcha but somehow still had the right label. Guess they don’t know matchas green not brown like espresso?!!!
Great spot with lots of outlets for working. Not a typical gas station Starbucks very spacious
Leah Ju
I just went the drive-thru and had an unpleasant interaction with the worker who answered at the speaker. She sounded visibly annoyed, which made the experience uncomfortable.
I’m not expecting overly friendly service—just a straightforward order-taking process. However, her tone and unnecessary comments were uncalled for and gave the impression that she didn’t want to be there.
I hope management can address this kind of attitude so that future visits go more smoothly.
Service: 1
Salih Efe Sarıcan
I asked for cup of ice but they didn’t give me cup of ice without any purchase 😀😀, seriously? I ask them i can pay for cup but he said i have to purchase something
marjan ebadi
I would like to share some feedback regarding my visit on August 23 at around 7:30 PM.
When I arrived, it took some time for staff to acknowledge me, which I completely understand as they were busy. However, after receiving my order, I asked the barista (who was also helping with the drive-through) for a couple of sleeves for my cup. Instead of handing them to me, the barista threw them toward me. Another customer nearby also noticed and mentioned that it wasn’t very nice.
I understand how busy things can get, but I feel the situation could have been handled with a bit more courtesy.
Atmosphere: 1
Food: 5
Service: 1
Ben Kia
I’ve been coming to this Starbucks every day for over a year, always ordering the same drink – a Venti Hot Latte. It used to be fine, but recently the staff has completely changed. The new team is inexperienced and doesn’t seem to know what they’re doing. I ordered my usual latte and was asked unnecessary questions like “classic or not?” which I never had to deal with before. They gave me a sugary drink I didn’t want, and when I returned it, they refused to refund me. Extremely disappointing service. This location has gone downhill and clearly needs better management.
I always make online orders through my app and it only happened to me once before to choose a wrong store location before and when I talked to the staff, they helped me in another branch. Here, when I approached them, they told me I should drive to the location I chose and they can't help. Honestly this is not a good customer service especially for loyal customers.
Service: 1
Nice place
Atmosphere: 5
Food: 4
Service: 5
I’ve interacted with Vinnie on several visits and he’s consistently been upbeat and helpful. He keeps things moving when it’s busy and has always been polite in my experience.
Atmosphere: 5
Food: 5
Service: 5
I don’t usually write negative reviews, but this experience was unacceptable.
A Starbucks barista named Vinnie- working at 8656 Yonge St. Richmond Hill location, behaved in a rude, discriminatory, and highly unprofessional manner. Our drinks were ready but left sitting without our names being called, while he loudly and cheerfully called out other customers whose orders were placed after ours. When I tried to make eye contact, he smirked, looked away, and joked about it with a colleague.
When I finally asked if the drinks were ours, he confirmed they were. I calmly asked why our names weren’t called. He dismissively said he did and then ignored us. When I pointed out how rude and unprofessional this was, he laughed and mocked us.
The manager’s response was just as disappointing. While he apologized, he defended the barista by saying “this is just how he behaves” and dismissed the concern by claiming there was no racist intent. That is not an acceptable response when customers—especially Indians and people of colour—raise concerns about discriminatory treatment.
Starbucks claims to stand for respect and inclusion, but this location clearly takes complaints about racism very lightly. This behaviour should not be tolerated, and customers deserve to be treated with basic dignity.
Atmosphere: 1
Food: 1
Service: 1
So I apparently I paid 8 dollars half of iced coffee crew better work on their attitude the way they approach people or the way they talk the worst Starbucks ever I’ve been in
The woman at the cash register is really rude, she doesn't know how to talk to people. Get this woman out of here, she treats people like dogs.
Service: 1
This Starbucks has the best service and best staff and is the only Starbucks in my area that I recommend 5 stars from me
Atmosphere: 5
Food: 5
Service: 5
Overall all environmentally but coatumer service is poor they need improvement, and beside that they do not have hand sanitizer, they have boxes but empty, maybe because of bankruptcy 🤣😁
Atmosphere: 5
Food: 3
Service: 1
I always go to Starbucks for my drinks and have my great time there, while baristas are friendly. Today I had my worst time at this location with one of the barista’s attitude. They forgot to put the syrup for me and I asked them friendly that it doesn’t have the syrup but they started telling me that I am lying.
And at the end after 5 minutes of argument they add the syrup rather than just add the syrup.
Service: 1
Ordered a matcha latte for delivery - gave me an espresso based latte. Zero matcha but somehow still had the right label. Guess they don’t know matchas green not brown like espresso?!!!
Restaurantji Recommends
Great spot with lots of outlets for working. Not a typical gas station Starbucks very spacious
I just went the drive-thru and had an unpleasant interaction with the worker who answered at the speaker. She sounded visibly annoyed, which made the experience uncomfortable.
I’m not expecting overly friendly service—just a straightforward order-taking process. However, her tone and unnecessary comments were uncalled for and gave the impression that she didn’t want to be there.
I hope management can address this kind of attitude so that future visits go more smoothly.
Service: 1
I asked for cup of ice but they didn’t give me cup of ice without any purchase 😀😀, seriously? I ask them i can pay for cup but he said i have to purchase something
I would like to share some feedback regarding my visit on August 23 at around 7:30 PM.
When I arrived, it took some time for staff to acknowledge me, which I completely understand as they were busy. However, after receiving my order, I asked the barista (who was also helping with the drive-through) for a couple of sleeves for my cup. Instead of handing them to me, the barista threw them toward me. Another customer nearby also noticed and mentioned that it wasn’t very nice.
I understand how busy things can get, but I feel the situation could have been handled with a bit more courtesy.
Atmosphere: 1
Food: 5
Service: 1
I’ve been coming to this Starbucks every day for over a year, always ordering the same drink – a Venti Hot Latte. It used to be fine, but recently the staff has completely changed. The new team is inexperienced and doesn’t seem to know what they’re doing. I ordered my usual latte and was asked unnecessary questions like “classic or not?” which I never had to deal with before. They gave me a sugary drink I didn’t want, and when I returned it, they refused to refund me. Extremely disappointing service. This location has gone downhill and clearly needs better management.
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