Subway
                                270 West Beaver Creek Rd Unit #14, Richmond Hill
                                 (905) 882-7827
                            
Recent Reviews
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Nice and quick w plenty of parking
Atmosphere: 5
Food: 5
Service: 5
I got a turkey breast sandwich today with some toppings. After I ate , I had diarrhea and dizziness, I called the store to let them know, instead of apologizing she started to defend herself and saying every morning we have fresh toppings or meat! I told her that I'm not looking to report you and cause problem, correct what is not right in your store. She didn't get it unfortunately and still tried to defend her store. It's not my first time having a subways sandwich and never felt what I felt today again after having it. Not acceptable. Will never visit this branch
Not really friendly staff.
Atmosphere: 1
Food: 3
Service: 1
Today my kids needed to use a washroom. We saw there was a Subway nearby, so we went in, but the middle-aged female staff member stopped us and said in an unfriendly tone: “washroom for customer only, no public washroom.” I explained it was for my kids, but she still rudely repeated: “no public washroom, no, no!”, basically shooing us away.
I understand it’s within the store’s right to restrict washroom use, and even to refuse people entry if they wish; however, what really matters is the attitude and the lack of basic compassion for children. Even if you want to say no, there’s no need to be so unfriendly, especially in front of kids.
Right after that, we went to the Chinese restaurant next door and asked, they simply let us use it without fuss, and their kindness left a good impression, while Subway’s lack of courtesy left a negative one.
In public spaces where there are few dedicated public washrooms, most fast-food restaurants show a bit of understanding, especially towards children. It’s not just about rules, it’s about being reasonable and respectful. Rules are rules, but there is also the human side to consider. If every store enforced things so strictly and coldly, daily life would become less convenient and the social atmosphere much colder.
Unfortunately, this Subway lost a potential customer before I even had the chance to become one. In a neighborhood where lots of restaurants nearby and good food is everywhere, it’s worrying to see a place with such rude service trying to stay open here.
Whether you care or not, this is what you get —— a negative review, not only for being so rude, but also for being inconsiderate and inflexible.
Service: 1
Avoid this location at all costs, they do not ever follow instructions and make everything wrong, when you ask them to fix it the lady that works here I think an older persian woman she tells you she can't do anything about it come back another day when the manager is here and she won't re make or fix the sub she gave you. Extremely weird customer service the lady was very rude, wanted me off the phone ASAP, tried to tell me my sub was right when I'm literally looking at it and the receipt and it's wrong
Atmosphere: 1
Food: 1
Service: 1
Placed an order today for a wrap and was delivered loose in the bag, with no wrapper of any kind! When I called the store to let them know, I spoke to the manager and she was yelling advising that she made the order herself and that was not possible. Continued yelling and said the store is getting very busy and had no time.
Very, very unprofessional, and zero customer service, and very defensive.
I was not looking for anything, but an acknowledgement of her error, would have been appreciated. This is the second issue with this store, hence the need for the review. GOOD ByE, will never be back again, shame on you and your staff!!! You should be thankful that you have a job!
Food: 1
Service: 1
Not that great, wouldn’t allow me to add veggies to my bowl when in store, even though the option is available on the app
Atmosphere: 2
Food: 3
Service: 1
Ordered a wrap at Subway and was disappointed on multiple fronts. The quantity was very minimal, with hardly any filling, and it was not grilled properly. When I pointed it out, the staff didn’t even bother to grill it. For the price paid, I expected better portion size, quality, and attention to detail.
Food: 1
Excellent customer service and fresh food by staff.
It was my first time coming to this location and honestly, I was super tired and having a rough day. But the lady working there was so kind—she talked to me, gave me such good energy, and literally made my day. She made my sandwich exactly the way I wanted, put it in the microwave before toasting just like I asked. She listened carefully, did everything right, and kept everything clean. Definitely recommending this place!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best Subway I’ve Been To!
This is hands down the best Subway I’ve ever visited. The veggies and meats were perfectly portioned, fresh, and delicious. The lady working there around 7-8 PM was incredibly kind and responded to all my requests with such patience and friendliness. Everything was super clean and well-organized.
Highly recommend—definitely check it out!
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Good hospitality and tastes yummy!
Atmosphere: 5
Food: 5
Service: 5
Everything was great! The sandwich was fresh and made exactly how I asked. The veggies were crisp, the bread was soft and warm, and the place was clean. The lady who made my sandwich was so kind and professional—she really made the experience even better. Service was fast and friendly. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
* AVOID * you’re better off going somewhere else than to ruin your subway cravings. The lady working yesterday was disgustingly terrible. I’ve experienced bad service before but not to this extent. From the moment we walked in she show no interest in helping us. Their toaster was broken and she had over microwaved the sub causing the bread to be rock hard. There was no way anyone could bite into that rock hard sandwich . When I showed her how hard it was she didn’t care nor tried to help with replacing it until she finally decided to call someone and ask them if she could replace it. It’s hilarious how they handled it. It is not my fault your toaster is broken. It is not my fault you decided to over microwave the food. And then the root beer fountain drink only came out blank soda. Even after we showed her there was no root beer she laughed and said that’s root beer like we’re some kind of fool. Anyways what a joke she was. We still paid for the sub and gave her the extra as tip because it wasn’t about the money. She clearly hates her job and needs a new job instead of ruining the experience for customers at subway. So incompetent and doesn’t care about customers at alll
Atmosphere: 1
Food: 1
Service: 1
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