I was at the drive through and costumer service was the poorest. The guy was speaking to me as if I was nobody and when he was handing me my order he didn’t even looked at me. Not a thank you and not a have a good day. Like seriously!!! From the time I started ordering he was just saying “drive up” and there was no one behind me at the time. He was just rushing me out. Saturday, December 20, 2025 around 12:50 pm. You guys need to do better. I am spending my money here, not begging you 🙏
Atmosphere: 1
Food: 3
Service: 1
jose salamanca
Very bad experience. Two sandwiches, almost an hour's wait, the place is absolutely terrible. The service was very, very poor.
Atmosphere: 1
Food: 3
Service: 1
Shanaye Jamali
Always great service and the chicken is okay.
Atmosphere: 4
Food: 4
Service: 5
Rob Friedel
Ordered the “first bucket is on us deal” through the app… upon realizing they did not include said “free” bucket I called the location (Colborne) and asked if it had been included… they said no it wasn’t included online despite no mention of this anywhere on the app… so I asked to cancel my order… on the support line I was instructed to call which was indeed the Colborne location themselves… they said I had to cancel through the app and they couldn’t refund my money… so I said keep the order thinking getting something for the $25 I wasted was better than getting nothing at all… I was then called by another individual who also had extreme difficulty with the English language, asking if I cancelled my order to which I replied i hadn’t and to send it… did not receive my order and so called again and they claimed to have no knowledge of my order… then I lost my shit and all of a sudden they did have knowledge of my order… I was then contacted by someone else with slightly better English who informed me I would receive my money back in 1-3 days… that was 6 days ago and have not received anything back. Do not order from KFC… literally every other chicken place is better and it is not worth the aggravation or giving money away for absolutely nothing. Thanks for showing me that one of our childhood favourite chicken places is now a pathetic facade for stealing money.
Atmosphere: 1
Food: 1
Service: 1
heaven lee
Staff is friendly and food is ok but there's a bad smell when you walk in and it could be cleaner
Atmosphere: 2
Food: 4
Service: 3
Brooke
The MANAGER hung up on my husband when he pointed out not all of their menu items were available online. Had what looked like spit on the food after this convo. I've reported to the health unit and corporate. Disgusting behavior
Atmosphere: 1
Food: 1
Service: 1
Mai Cee
Wouldn't give me all dark meat. Wanted to pay extra. Cashier and cool discussed for a few minutes and said no. Went on skip and ordered all dark meat no problem from the other store. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
Mahek Multani
Worst service ever, the guy at front very rude, not answering to queries politely. If people doesn’t like their job they should quit.
Service: 1
Manpreet Kaur
I went there to just pick my food. The girl on front was very rude. Food was ok but I donot know why the front staff too rude with customers not to me but with another 2 customers as well.
Michelle Gordon
Not even deserves one star rating. They have zero customer service. They really need to work on customer service.
Had some contractors over today and i offered to buy them lunch. They wanted. Kfc.. what a complete dissapointment they said food cold and erong
Atmosphere: 1
Food: 1
Service: 1
Maple London
If I could give it a zero I would. Today I bought 10 pieces of chicken and threw half in the trash. It’s not crispy, it’s all saggy there were not wings, thighs or breast. Horrible. I don’t know if it’s the new management or what’s going on , but it’s not crispy at all 👎
Ashmit Nation
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
sam bin hydera
The best fried chicken in town.
Atmosphere: 5
Food: 5
Service: 5
User11
Always KFC over any other brand. Special thanks to Kiran.
I was at the drive through and costumer service was the poorest. The guy was speaking to me as if I was nobody and when he was handing me my order he didn’t even looked at me. Not a thank you and not a have a good day. Like seriously!!! From the time I started ordering he was just saying “drive up” and there was no one behind me at the time. He was just rushing me out. Saturday, December 20, 2025 around 12:50 pm.
You guys need to do better. I am spending my money here, not begging you 🙏
Atmosphere: 1
Food: 3
Service: 1
Very bad experience. Two sandwiches, almost an hour's wait, the place is absolutely terrible. The service was very, very poor.
Atmosphere: 1
Food: 3
Service: 1
Always great service and the chicken is okay.
Atmosphere: 4
Food: 4
Service: 5
Ordered the “first bucket is on us deal” through the app… upon realizing they did not include said “free” bucket I called the location (Colborne) and asked if it had been included… they said no it wasn’t included online despite no mention of this anywhere on the app… so I asked to cancel my order… on the support line I was instructed to call which was indeed the Colborne location themselves… they said I had to cancel through the app and they couldn’t refund my money… so I said keep the order thinking getting something for the $25 I wasted was better than getting nothing at all… I was then called by another individual who also had extreme difficulty with the English language, asking if I cancelled my order to which I replied i hadn’t and to send it… did not receive my order and so called again and they claimed to have no knowledge of my order… then I lost my shit and all of a sudden they did have knowledge of my order… I was then contacted by someone else with slightly better English who informed me I would receive my money back in 1-3 days… that was 6 days ago and have not received anything back. Do not order from KFC… literally every other chicken place is better and it is not worth the aggravation or giving money away for absolutely nothing. Thanks for showing me that one of our childhood favourite chicken places is now a pathetic facade for stealing money.
Atmosphere: 1
Food: 1
Service: 1
Staff is friendly and food is ok but there's a bad smell when you walk in and it could be cleaner
Atmosphere: 2
Food: 4
Service: 3
The MANAGER hung up on my husband when he pointed out not all of their menu items were available online. Had what looked like spit on the food after this convo. I've reported to the health unit and corporate. Disgusting behavior
Atmosphere: 1
Food: 1
Service: 1
Wouldn't give me all dark meat. Wanted to pay extra. Cashier and cool discussed for a few minutes and said no. Went on skip and ordered all dark meat no problem from the other store. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
Worst service ever, the guy at front very rude, not answering to queries politely. If people doesn’t like their job they should quit.
Service: 1
I went there to just pick my food. The girl on front was very rude. Food was ok but I donot know why the front staff too rude with customers not to me but with another 2 customers as well.
Not even deserves one star rating. They have zero customer service. They really need to work on customer service.
Restaurantji Recommends
Had some contractors over today and i offered to buy them lunch. They wanted. Kfc.. what a complete dissapointment they said food cold and erong
Atmosphere: 1
Food: 1
Service: 1
If I could give it a zero I would. Today I bought 10 pieces of chicken and threw half in the trash. It’s not crispy, it’s all saggy there were not wings, thighs or breast. Horrible. I don’t know if it’s the new management or what’s going on , but it’s not crispy at all 👎
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
The best fried chicken in town.
Atmosphere: 5
Food: 5
Service: 5
Always KFC over any other brand.
Special thanks to Kiran.
Atmosphere: 5
Food: 5
Service: 5
Loading...