I placed an online order at this Subway location, and unfortunately, it was not prepared as requested. The sandwich had very little sauce and fewer vegetables than expected, even though I had customized it differently. It felt like my preferences were overlooked.
Additionally, the pickup experience was not great. The staff member simply pointed at the order and walked away into the inventory area, with no engagement or confirmation of the order’s accuracy. While I didn’t bring up the issue at the time, it’s disappointing when an order isn’t made correctly—especially when ordering online, where there's no opportunity to watch it being prepared.
I hope the team pays more attention to online orders to ensure customers receive what they actually request.
Atmosphere: 2
Food: 1
Service: 1
Chad
Fresh ingredients and service with a smile is all you can ask for. Emphasis on fresh* ingredients. Please stay consistent
Atmosphere: 4
Food: 5
Service: 5
H P
I always make it a point to stop by this store whenever I travel to the States. The cleanliness is top-notch, and the customer service is consistently excellent. The staff is friendly, helpful, and always goes above and beyond to ensure a great shopping experience. Highly recommend this store for anyone looking for quality service and a pleasant atmosphere!”
Atmosphere: 5
Food: 5
Service: 5
SIMRANJIT KAUR
It is really a good place I really like a sandwich made by Gagandeep Thank for amazing service.
Erika Simard
my 5 stars are for roop, she loaded my sub and didn’t cut me short on any of the toppings. i’ve been to plenty that will sprinkle them on leaving me to ask for more countless times before i am satisfied with the amount on my sandwich. she was very nice and has excellent customer service, i will for sure be choosing this subway over others in the area every single time.
Atmosphere: 5
Food: 5
Service: 5
Luc L
5 stars all the way for Roop, she made such great subs. She listened to what we wanted and how much of what we wanted and did a wonderful job loading up my sub with everything that I wanted with a perfect amount for each. The subs were delicious, would totally come here again for Roop to be our server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub Melt
Sweta Patel
good service and staff also very friendly..food was good… place is also very clean..
Atmosphere: 5
Food: 5
Service: 5
Shivam Sahu
The food is delicious and the staff is very helpful and polite. Staff welcome customer with greeting and beautiful smile. As I am new in sarnia, as I entered yesterday morning it was my first time I Was trying subway. And my first experience was awesome and the staff helped me a lot in choosing best option for me. I told the staff to make their own way as I dont know about it and she made a delicious subway for me and it worth.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
Deep Verma
Service very bad , The order is prepared, they don't even listen to the person from their too much attitude , I think name is gagan wrote her cap , without goggles
Went there to pickup rotisserie chicken foot long and later found the sub to be half empty and just little filled with chicken. Wasted my money. Never going back there.
Food: 1
Service: 1
Joe Brander
The girls at subway are always so very friendly and polite. They always greet you with a smile and say thank you for coming. The food is always fresh. There is a variety of subs and bowls to choose from. It’s hard sometimes to decide what to put on your sub since there is so many options to choose from. One of the great things about this subway is the pop machine! It’s awesome. I have ate in a few times and it’s always clean. Every time you leave the girls always say thank you and goodbye it’s always nice cause it feels like home.
I placed an online order at this Subway location, and unfortunately, it was not prepared as requested. The sandwich had very little sauce and fewer vegetables than expected, even though I had customized it differently. It felt like my preferences were overlooked.
Additionally, the pickup experience was not great. The staff member simply pointed at the order and walked away into the inventory area, with no engagement or confirmation of the order’s accuracy. While I didn’t bring up the issue at the time, it’s disappointing when an order isn’t made correctly—especially when ordering online, where there's no opportunity to watch it being prepared.
I hope the team pays more attention to online orders to ensure customers receive what they actually request.
Atmosphere: 2
Food: 1
Service: 1
Fresh ingredients and service with a smile is all you can ask for. Emphasis on fresh* ingredients. Please stay consistent
Atmosphere: 4
Food: 5
Service: 5
I always make it a point to stop by this store whenever I travel to the States. The cleanliness is top-notch, and the customer service is consistently excellent. The staff is friendly, helpful, and always goes above and beyond to ensure a great shopping experience. Highly recommend this store for anyone looking for quality service and a pleasant atmosphere!”
Atmosphere: 5
Food: 5
Service: 5
It is really a good place I really like a sandwich made by Gagandeep Thank for amazing service.
my 5 stars are for roop, she loaded my sub and didn’t cut me short on any of the toppings. i’ve been to plenty that will sprinkle them on leaving me to ask for more countless times before i am satisfied with the amount on my sandwich. she was very nice and has excellent customer service, i will for sure be choosing this subway over others in the area every single time.
Atmosphere: 5
Food: 5
Service: 5
5 stars all the way for Roop, she made such great subs. She listened to what we wanted and how much of what we wanted and did a wonderful job loading up my sub with everything that I wanted with a perfect amount for each. The subs were delicious, would totally come here again for Roop to be our server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub Melt
good service and staff also very friendly..food was good… place is also very clean..
Atmosphere: 5
Food: 5
Service: 5
The food is delicious and the staff is very helpful and polite. Staff welcome customer with greeting and beautiful smile. As I am new in sarnia, as I entered yesterday morning it was my first time I Was trying subway. And my first experience was awesome and the staff helped me a lot in choosing best option for me. I told the staff to make their own way as I dont know about it and she made a delicious subway for me and it worth.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
Service very bad , The order is prepared, they don't even listen to the person from their too much attitude , I think name is gagan wrote her cap , without goggles
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Shawarma Chicken
Great experience at this subway from roop
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wonderful service from Roop!
Atmosphere: 5
Food: 5
Service: 5
Not much of a selection when closing before the store is supposed to
Atmosphere: 2
Food: 3
Service: 3
A great experience. Gives bigger servings for veggies than a lot of other Subway places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mtn Dew, Sweet Onion Chicken Teriyaki, Southwest Steak & Avocado
Went there to pickup rotisserie chicken foot long and later found the sub to be half empty and just little filled with chicken. Wasted my money. Never going back there.
Food: 1
Service: 1
The girls at subway are always so very friendly and polite. They always greet you with a smile and say thank you for coming. The food is always fresh. There is a variety of subs and bowls to choose from. It’s hard sometimes to decide what to put on your sub since there is so many options to choose from. One of the great things about this subway is the pop machine! It’s awesome. I have ate in a few times and it’s always clean. Every time you leave the girls always say thank you and goodbye it’s always nice cause it feels like home.
Atmosphere: 5
Food: 5
Service: 5
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