I visit Tim Hortons regularly for their coffee and quick bites. The food and drinks are reasonably priced, and the service is usually fast and efficient. While the quality is consistent, some locations could improve cleanliness and customer service. Overall, it's a reliable choice for a quick meal or coffee on the go."
Expensive drink ordered for $40+ but machine not working after 3 drinks and no compensation indeed got lower value items.
Atmosphere: 3
Food: 2
Service: 2
Abhishek Panchal
The staff is friendly and service is really good. This is my daily go to location from my work. Never disappointed.
-Open 24 hours -Good parking space
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bagels, Crispy Chicken
Santhalingam Jeyagaran (Jey)
There were more than five employees behind the counter. I was waiting for more than five minutes and no one greeted me till I left the premise. I simply wanted to get a coffee and a donut. Also I see lots of disappointed elderly customers asking for free food.
Service: 1
Shiyu Z.
I don’t know what the order number/number’s meaning to them? They give me 5 items in 4 times. One is call my name, one is ask who is waiting for …, one is ask again by good name, last one I ask them by myself (cos they missed). Oh my … just disaster.
Kiosk just eat my second order.. People here then just prepared my first order again like they did not hear what I told them about second order. Can’t help myself to complain again.
Atmosphere: 2
Food: 3
Service: 1
Dillon
Staff sucks here tbh but that's all Timmys
Oneel Christian
"Tim Hortons is my go-to spot for coffee and breakfast on the go! The coffee is always fresh, and their classic Double Double never disappoints. The staff is friendly, and the service is quick, even during busy mornings. I love their breakfast wraps and donuts – especially the Timbits, which are perfect for sharing. The atmosphere is cozy, making it a great place to sit and relax or catch up on work. Highly recommend this Canadian classic!"
I used to love going to this location, but the quality of service and food has really gone down a lot (My opinion) from over a year ago. Moreover, the hashbrown is overcooked to a point its hard to bite on like its very stiff and salty. The worst part comming to this location at 6:45am today, saw they seemed to be busy, and the two male coworkers didnt care much in the front customer area only focused on the drive thru portion, so I didnt pay much attention and used the self service kiosk. fast forward to 6:55am, 10 mins later still didnt get served our food. keep in mind 2 male plus 1 female worker(not sure what she was doing but came out to the front and paced back and forth doing nothing I assume) was working. However no customer service from those 2 male workers. So another female worker came in for her shift couple of mins after and when I got up and asked where my orders was at cause its been 10+ mins... All they can say is they are working on it; there working on it now? they should have been working on it 5 mins ago, like thats the only thing she can say and so quick with the response while not doing any sort of investigation or care... 2 minutes roll by and my drinks was ready... and food ready a minute later... however, workers stupidly got one of my orders wrong.... I ordered a sausage english muffim (WITHOUT EGGS) and came out english muffin with EGGS!!!!!!!!, came up to the lady and told her I ordered without eggs, and she kept looking her COMPUTER SCREEN ORDER (NOT THE FOOD) and rebuttaled that food is the one without eggs...ME having a slight giggle because I know she was looking at the screen, I said my order again while showing her the food on hand... however, she was soo adamant that this is the one without eggs while SHE WAS still looking at the COMPUTER SCREEN and not the food like she wanted to be the CORRECT one... Me in my head was like "DAMN look at the FOOD, THERE IS EGGS IN IT!, DONT TELL ME WHAT I ORDERED FROM THE SCREEN CAUSE I KNOW WHAT I ORDERED"...She finally looked at the food, and just said let me go back there and get you a new one. Furthermore, once she got a new sandwich, I had to be sure its a new food... so I told her my son is allergic to eggs, and asked if she made a new one or did she just slap a new bun on top of the old sausage and cheese..in which she said its a new one the old one I kept separate.. SO, being a customer I have to take her word for it and believe them. While her track record while I was talking to her made me not believe her also made me think that she is just quick to response just to deflect to complaint and I bet she does this when she is under pressure from a customer complaining... during the time she was answering my question another MALE worker came up and ask is there a problem... in a split second after quickly answering my concern to my son being allergic to eggs...THESE PEOPLE did not apologize for the service being an inconvenience BUT turn there back on a customer, while they talk in there INDIAN DIELECT amongst themselves... TIM HORTONS WHAT DO YOU HIRE, HIRE PEOPLE THAT HAS NO CUSTOMER SERVICE? I'm sorry to say this, but if you work in a CANADIAN Franchise or ANY OTHER CANADIAN COMPANY that deals with English speaking customers such as Tim hortons, you need to talk ENGLISH while being on the floor working when there is a customer complaint or have customers around, Go talk to each other in your native language during breaks.
Atmosphere: 1
Food: 1
Service: 1
Rihard Elane
A poor experience. The staff are rude and arrogant. I asked for 2 coffees through the drive through, I got to the window and she said no you only asked for one, if you want the other drive all the way around and order again in the lineup. I said I already asked for 2. Completely ignorant. Won't go there again.
Atmosphere: 1
Food: 1
Service: 1
Erol Ismailovski
Gives me the wrong drink and forgets to give me my second drink, and makes me pay twice. Very annoying and frustrating and worker was making me look like the dumb one
Food: 2
Service: 1
surjit dhillon
Prabhjot kaur Your work is beyond impressive,full of confidence and positivity.
Service: 5
Balasubas Balahura
One of the worst customer service I’ve ever experienced from a drive thru. I went through drive thru and ordered couple hot beverages. When it was time to pay, I asked if I could add another item to my order. And this employee completely said “ No”, like if there were no other option. Im a paying customer, what is the big deal on adding an item to my order?? I was so dissatisfied with the service that I just canceled everything. What a joke.
I visit Tim Hortons regularly for their coffee and quick bites. The food and drinks are reasonably priced, and the service is usually fast and efficient. While the quality is consistent, some locations could improve cleanliness and customer service. Overall, it's a reliable choice for a quick meal or coffee on the go."
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Bagels, Crispy Chicken, Chili, Soup, Donuts
Great customer service by Harman Saini. So polite and restful.
Atmosphere: 5
Food: 5
Service: 5
I am coming here every single day for having a coffee and freshly made baked goods.
Vegetarian options: You can customize the veggie wrap with lettuce 🥬 tomato 🍅 hashbrown , slidce of cheese and chipotle sauce perfect combination.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Crispy Chicken Wrap, Hash Brown, Bagels, Farmers Wraps, Crispy Chicken, Chili, Soup, Crispy Chicken Habanero Loaded Bowl, Bacon Breakfast Sandwich, Mocha Latte, Donuts, Croissant
One of the best tim Hortons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Bagels, Farmers Wraps, Crispy Chicken, Chili, Soup, Donuts
Expensive drink ordered for $40+ but machine not working after 3 drinks and no compensation indeed got lower value items.
Atmosphere: 3
Food: 2
Service: 2
The staff is friendly and service is really good. This is my daily go to location from my work. Never disappointed.
-Open 24 hours
-Good parking space
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bagels, Crispy Chicken
There were more than five employees behind the counter. I was waiting for more than five minutes and no one greeted me till I left the premise.
I simply wanted to get a coffee and a donut.
Also I see lots of disappointed elderly customers asking for free food.
Service: 1
I don’t know what the order number/number’s meaning to them? They give me 5 items in 4 times. One is call my name, one is ask who is waiting for …, one is ask again by good name, last one I ask them by myself (cos they missed). Oh my … just disaster.
Kiosk just eat my second order.. People here then just prepared my first order again like they did not hear what I told them about second order. Can’t help myself to complain again.
Atmosphere: 2
Food: 3
Service: 1
Staff sucks here tbh but that's all Timmys
"Tim Hortons is my go-to spot for coffee and breakfast on the go! The coffee is always fresh, and their classic Double Double never disappoints. The staff is friendly, and the service is quick, even during busy mornings. I love their breakfast wraps and donuts – especially the Timbits, which are perfect for sharing. The atmosphere is cozy, making it a great place to sit and relax or catch up on work. Highly recommend this Canadian classic!"
Vegetarian options: Creme of broccoli 🥦
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Bagels, Farmers Wraps, Crispy Chicken, Chili, Soup, Donuts
Restaurantji Recommends
I used to love going to this location, but the quality of service and food has really gone down a lot (My opinion) from over a year ago. Moreover, the hashbrown is overcooked to a point its hard to bite on like its very stiff and salty. The worst part comming to this location at 6:45am today, saw they seemed to be busy, and the two male coworkers didnt care much in the front customer area only focused on the drive thru portion, so I didnt pay much attention and used the self service kiosk. fast forward to 6:55am, 10 mins later still didnt get served our food. keep in mind 2 male plus 1 female worker(not sure what she was doing but came out to the front and paced back and forth doing nothing I assume) was working. However no customer service from those 2 male workers. So another female worker came in for her shift couple of mins after and when I got up and asked where my orders was at cause its been 10+ mins... All they can say is they are working on it; there working on it now? they should have been working on it 5 mins ago, like thats the only thing she can say and so quick with the response while not doing any sort of investigation or care... 2 minutes roll by and my drinks was ready... and food ready a minute later... however, workers stupidly got one of my orders wrong.... I ordered a sausage english muffim (WITHOUT EGGS) and came out english muffin with EGGS!!!!!!!!, came up to the lady and told her I ordered without eggs, and she kept looking her COMPUTER SCREEN ORDER (NOT THE FOOD) and rebuttaled that food is the one without eggs...ME having a slight giggle because I know she was looking at the screen, I said my order again while showing her the food on hand... however, she was soo adamant that this is the one without eggs while SHE WAS still looking at the COMPUTER SCREEN and not the food like she wanted to be the CORRECT one... Me in my head was like "DAMN look at the FOOD, THERE IS EGGS IN IT!, DONT TELL ME WHAT I ORDERED FROM THE SCREEN CAUSE I KNOW WHAT I ORDERED"...She finally looked at the food, and just said let me go back there and get you a new one. Furthermore, once she got a new sandwich, I had to be sure its a new food... so I told her my son is allergic to eggs, and asked if she made a new one or did she just slap a new bun on top of the old sausage and cheese..in which she said its a new one the old one I kept separate.. SO, being a customer I have to take her word for it and believe them. While her track record while I was talking to her made me not believe her also made me think that she is just quick to response just to deflect to complaint and I bet she does this when she is under pressure from a customer complaining... during the time she was answering my question another MALE worker came up and ask is there a problem... in a split second after quickly answering my concern to my son being allergic to eggs...THESE PEOPLE did not apologize for the service being an inconvenience BUT turn there back on a customer, while they talk in there INDIAN DIELECT amongst themselves... TIM HORTONS WHAT DO YOU HIRE, HIRE PEOPLE THAT HAS NO CUSTOMER SERVICE? I'm sorry to say this, but if you work in a CANADIAN Franchise or ANY OTHER CANADIAN COMPANY that deals with English speaking customers such as Tim hortons, you need to talk ENGLISH while being on the floor working when there is a customer complaint or have customers around, Go talk to each other in your native language during breaks.
Atmosphere: 1
Food: 1
Service: 1
A poor experience. The staff are rude and arrogant. I asked for 2 coffees through the drive through, I got to the window and she said no you only asked for one, if you want the other drive all the way around and order again in the lineup. I said I already asked for 2. Completely ignorant. Won't go there again.
Atmosphere: 1
Food: 1
Service: 1
Gives me the wrong drink and forgets to give me my second drink, and makes me pay twice. Very annoying and frustrating and worker was making me look like the dumb one
Food: 2
Service: 1
Prabhjot kaur Your work is beyond impressive,full of confidence and positivity.
Service: 5
One of the worst customer service I’ve ever experienced from a drive thru. I went through drive thru and ordered couple hot beverages. When it was time to pay, I asked if I could add another item to my order. And this employee completely said “ No”, like if there were no other option. Im a paying customer, what is the big deal on adding an item to my order?? I was so dissatisfied with the service that I just canceled everything. What a joke.
Food: 3
Service: 1
Loading...