After having possibly the rudest drive through employee I’ve ever met. I ordered. 2 burgers with no tomatoes. I was dismissed to the window. I get there and confirm “no tomato on the burgers right?” As i could see them quickly key in my order as I get there. Keeping in mind, it’s not busy, I’m the only one in drive through and lobby is empty. This gentleman has a different accent than the drive through and is much nicer, obviously a different guy. I get parked as one burger is being made fresh. They come out, tomato on both burgers after I verified it. I could hear the yelling of the person who took my order in the kitchen. So despite taking my order and making the food, it still wasn’t correct. A&W everywhere else is better than this, this location is not run well.
Atmosphere: 1
Food: 1
Service: 1
Jashandeep Waraich
I always have a great experience at A&W! The staff are friendly, polite, and always serve with a smile. The food is fresh and delicious every time — especially the burgers and onion rings. I really appreciate how clean the restaurant is and how quickly they prepare orders. Excellent customer service and great quality food!
Atmosphere: 5
Food: 5
Service: 5
Jordan Willis
The food is what you would expect from A& W. I will say that the service was very quick and efficient. The tray area was a bit unkept but overall good experience
Atmosphere: 4
Food: 4
Service: 5
Lois Saunders
Very cold in the store and tables very sticky
Atmosphere: 2
Food: 5
Service: 4
Janie Civiero
A&W isn't what it used to be!! It's not just the Smithville location. And, the onions rings are always over seasoned with seasoning salt. Not edible. It's unfortunate.
Jim Boisvert
Bad customer service, and food that tasted old. Worst A&W I've been to.
Atmosphere: 1
Food: 1
Service: 1
Jenson Piastri
Really really really bad customer service. I can't believe these employees treat their customers like that. Even if they are having bad days doesn't give them a free pass to take it out on the customers.
Service: 1
carrie dixon
Not very busy which was nice. Their frosted mugs made for the perfect drink.
Atmosphere: 5
Food: 5
Service: 5
Dylan Morrissey
The girl behind the counter always acts like I’m making her life so awful because I’m ordering breakfast at lunch time. I drive all the way to A&W specifically because I want eggs. I left without even getting my food because I refuse to argue over this. You’ve lost a customer.
Atmosphere: 3
Food: 1
Service: 1
Ronald Jones
A&W Smithville . Awesome people very clean and great atmospheare
After having possibly the rudest drive through employee I’ve ever met. I ordered. 2 burgers with no tomatoes. I was dismissed to the window. I get there and confirm “no tomato on the burgers right?” As i could see them quickly key in my order as I get there. Keeping in mind, it’s not busy, I’m the only one in drive through and lobby is empty. This gentleman has a different accent than the drive through and is much nicer, obviously a different guy. I get parked as one burger is being made fresh. They come out, tomato on both burgers after I verified it. I could hear the yelling of the person who took my order in the kitchen. So despite taking my order and making the food, it still wasn’t correct. A&W everywhere else is better than this, this location is not run well.
Atmosphere: 1
Food: 1
Service: 1
I always have a great experience at A&W! The staff are friendly, polite, and always serve with a smile. The food is fresh and delicious every time — especially the burgers and onion rings. I really appreciate how clean the restaurant is and how quickly they prepare orders. Excellent customer service and great quality food!
Atmosphere: 5
Food: 5
Service: 5
The food is what you would expect from A& W. I will say that the service was very quick and efficient. The tray area was a bit unkept but overall good experience
Atmosphere: 4
Food: 4
Service: 5
Very cold in the store and tables very sticky
Atmosphere: 2
Food: 5
Service: 4
A&W isn't what it used to be!!
It's not just the Smithville location.
And, the onions rings are always over seasoned with seasoning salt. Not edible. It's unfortunate.
Bad customer service, and food that tasted old. Worst A&W I've been to.
Atmosphere: 1
Food: 1
Service: 1
Really really really bad customer service. I can't believe these employees treat their customers like that. Even if they are having bad days doesn't give them a free pass to take it out on the customers.
Service: 1
Not very busy which was nice. Their frosted mugs made for the perfect drink.
Atmosphere: 5
Food: 5
Service: 5
The girl behind the counter always acts like I’m making her life so awful because I’m ordering breakfast at lunch time. I drive all the way to A&W specifically because I want eggs. I left without even getting my food because I refuse to argue over this. You’ve lost a customer.
Atmosphere: 3
Food: 1
Service: 1
A&W Smithville . Awesome people very clean and great atmospheare
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Probably the friendliest staff I've ever encountered at a fast food restaurant.
Alsway good just expensive
Love this A and W. so good
Awesome service by employees specially Akanksha and Vedant
They got my order wrong and poojan started arguing with me
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