Marshview Patio & Bar at Long Point Eco-Adventures

UPDATE: After writing them a letter, one of the managers agreed to issue a refund. Thank you to the manager Jaden for stepping up to process the refund. ORIGINAL POST: My tour for the observatory at Long Point Eco-Adventures was cancelled “due to weather,” even though the forecast at the time was only for “clouds passing through.” I was in the area at the time of the cancelled tour and the sky was clear. Despite receiving no service, the company has refused to refund me and instead offered a credit—which I don’t want or find useful, as I do not live locally. They’ve cited their observatory weather cancellation policy, which states: “When it's Bad Weather: After the 72 hour grace period has ended, every guest will automatically be issued a rain check in the instance of a tour cancellation (due to poor weather); we do NOT issue refunds in the instance of poor weather, as a reminder.” However, this policy is both vague and problematic: The term “bad weather” is never defined, leaving it open to subjective interpretation. In my opinion, “clouds passing through” is not sufficient grounds to cancel an observatory tour, especially when conditions were otherwise clear. I am still within the vaguely stated 72-hour grace period. I paid on Tuesday afternoon and am writing this review on Thursday morning, and yet they are still refusing to issue a refund. I was never clearly informed or given a choice to waive my refund rights in exchange for store credit. Under the Ontario Consumer Protection Act, 2002 — section 21(1), if a service is cancelled and not provided, the customer is entitled to a full refund. While the Act allows an exemption for store credits, it only applies if the consumer has clearly and knowingly agreed to that in advance, which did not happen here. I am filing a formal complaint with Consumer Protection Ontario and Better Business Bureau. As someone who travels often and participates in tours regularly, I’m genuinely shocked by the poorly written policies, lack of transparency, and the company’s refusal to uphold basic consumer rights.

Amazing food, drink, wait staff and views.

I had previously given 4 stars because of a missing change table in the bathroom, and Marshview immediately installed one days after my review.

Incredible ownership, management, staff and food. We cant wait to go back and enjoy ourselves.

Well done Marshview!

Atmosphere: 5

Food: 5

Service: 5

Amazing food, friendly staff and great views

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Chicken Quesadilla, Steak Bites, Lake Erie Perch Taco

So loved seeing everyone!! Food was amazing as usual! Can’t wait to be back working this spring!

Atmosphere: 5

Food: 5

Service: 5

On Feb 13th, 2025 my husband and I decided to celebrate our Valentines day together with lunch. We were the only ones in the restaurant at around 1:30PM and the server decided it was a good idea to drag chairs and tables around us the entire time we ate. We couldn't hear each other talk or even enjoy our meals because the entire time we had to listen to furniture being dragged around right beside us screeching loudly. I can understand that this needs to be done because maybe you wanted to prepare for Valentines day tomorrow, but we were the only ones there and this task could've easily been completed when we were finished our meal (max. 20 mins). I notified the manager when I left and nothing was done. We were not offered a discount for our next meal or compensation for a ruined experience. I am disappointed and judging by all the other negative reviews on here.. I guess we will just get a typed out apology. I am sorry, but do better. Reach out to these customers and rectify the issue, especially since we would love to keep it local.
Also the Chicken Ques. was soggy... and the fries were all broken tiny ones... just seems like this isn't what I had last time and there is no longer kitchen consistency. Overall, disappointing and hope you guys can do better with such a beautiful venue to offer.

Atmosphere: 2

Food: 1

Service: 1

Magical location to eat after going for a lovely hike on one of the many trails.

Atmosphere: 5

Food: 5

Service: 5

Love this place, never ceases to be great. Their food is well made, accurate and fast served. And the 4 plug EV charger is icing for me.
Big shout out to Dave for offering a coffee to a cold hiker! Very hospitable. Will be going back there as much as I can. Plus the access to the Turkey Point trails is very helpful.

Atmosphere: 5

Food: 5

Service: 5

It was a nice evening, I would love to return in daylight and see the beautiful marsh view. We will return, and recommend to our friends💕🥂

Dietary restrictions: Gluten free /Celiac friendly, a few items on the menu worked. FYI French fryer is shared but advertise as GF. Ask questions the server did their best to answer any I had.

Parking: We were there on a dreary dark rainy evening, the lighting is very dark, very difficult to see even where the driveway meets the road. It was difficult to see walking from the car to the entrance! I strongly recommend more lighting for safety reasons!

The breakfast was decent - eggs, sausage and toast. Nothing overly amazing. The service was good though - prompt and friendly. Hard to beat the view though - very picturesque and peaceful. It was cool out, so they had some firepits going.

Atmosphere: 5

Food: 4

Service: 5

I couldn't believe how breathtaking the view was when I arrived - one of the most remarkable places I've travelled to in Ontario.

Atmosphere: 5

Food: 5

Service: 5

Fantastic place. DELICIOUS FOOD and great service. Caramel apple martini was soooo yummy. Highly recommended.

Atmosphere: 5

Food: 5

Service: 5

Amazing food and awesome server. Just super sweet and unassuming. Chloe!

Atmosphere: 5

Food: 5

Service: 5

Wonderful experience with our server Chloe B. This was my first time in the area and I was pleasantly surprised by the wonderful service and a spectacular braised beef short-rib. Chloe recommended the Dutch crumble cider on tap and it complemented my meal so wonderfully. Will definitely be coming back and recommending to my friends and family!

Atmosphere: 5

Food: 5

Service: 5

I highly recommend the Marshview. The food is always delicious, the service is fantastic, and the newly constructed restaurant is beautiful. A must go!

Atmosphere: 5

Food: 5

Service: 5

Overall the food was lacking. We ordered braised beef entrees and while the vegetables were flavourful the beef itself did not have much flavour. In addition, the au jus was very lacking. You expect a thick reduction from the stock and this had none of that. For the price it was definitely lacking and not something I would recommend. We also ordered an order of nachos as an appetizer. While the BBQ sauce was not to my liking, it was appreciated as the pulled pork was completely lacking in any flavour. Overall a disappointing meal although service was very good and our waitress was very pleasant.

Atmosphere: 4

Food: 2

Service: 5