I came to this location today for a mocha frappuchino and it taste awful, I find it funny how different location, the drink all have a different taste. Its always hit or miss but this location was by far the worst. The drink taste so awful. It does not taste like a mocha. Im disappointed and feel ashamed to return the drink but for the price. I definitely won't be returning to this location.
Food: 1
Corey Fitz
Late opening this morning? No notes posted to explain why it was not open at about 645am. Many cars in the drive thru were confused.
Service: 1
Janelle Forget
Nisa is the sweetest person ever, she gives such great service and takes to talk to customers with warm smile. She for real deserves all the recognition for her great service.
Service: 5
Kristi Evans
I ordered a Pumpkin Spice Ice Latte. The service was great!
Atmosphere: 5
Food: 4
Service: 5
Isabelle Daigle
Caleb brings amazing energy
Atmosphere: 5
Food: 5
Service: 5
Chris Foster
Clean restaurant, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Sara Steedman
During a recent visit to the Starbucks location situated at 24 Iber Rd, Stittsville, ON K2S 2R1, I encountered conduct demonstrably inconsistent with the standards of operational integrity, customer service, and lawful commercial practice expected of an international retailer of Starbucks’s repute.
At approximately 8:00 PM—an hour prior to the posted closing time of 9:00 PM—I lawfully entered the premises and purchased a standard double espresso. Upon attempting to access the condiment station to add a modest quantity of milk to my beverage, I found that the entire station, including milk and cream, had already been dismantled. This premature withdrawal of essential condiments, well in advance of closing, constitutes a failure to honour the implied expectation that paying patrons may access the full range of advertised services during all published business hours.
Upon requesting a small amount of milk directly from the barista—a customary and reasonable request aligned with established Starbucks practice—I was informed that such a request would ordinarily incur a charge equivalent to a full glass of milk. I explicitly clarified that I was requesting only a minimal quantity, for the limited purpose of complementing my espresso. The barista ultimately acquiesced, but only after restating that such a charge would have been imposed. This exchange was, in both tone and substance, unduly officious and inconsistent with the spirit of accommodation that Starbucks purports to uphold.
Such treatment, when considered in the broader context of provincial statutory protections, may amount to an unfair practice under section 14(2) of the Consumer Protection Act, 2002 (Ontario), which prohibits representations or acts that are unconscionable or that contravene reasonable consumer expectations. Charging, or threatening to charge, for a minor condiment addition—particularly where such practice is neither transparently disclosed nor uniformly applied—may be construed as a misleading or unfair commercial act under the statute.
Furthermore, Starbucks’s own corporate materials promote a commitment to equitable and respectful treatment of all patrons. The experience described herein reflects a breach of that representation and has materially diminished the customer experience at this location.
As a long-standing and loyal Starbucks customer of over a decade, I am dismayed by the evident erosion of service standards at this branch. I respectfully urge corporate management to review internal procedures, ensure compliance with both provincial law and corporate policy, and re-instil the values of respect and fairness upon which the Starbucks brand is ostensibly founded.
Atmosphere: 1
Food: 1
Service: 1
Steph “Stephers” Lynn
Good service! Love coming here for morning matcha
Parvinder Singh
Just another Starbucks. Nothing out of the ordinary. I wish they could go easy on the ice, I mean it's the drink we are paying for and not just ice. I got plenty of ice at home. Other than that, I do like the latte.
Melissa
Here every day! Staff are super friendly even when they don't agree with my Cherry chai latte Extra cherry foam NO ICE they always do a wonderful job!
Me and my friend tried the new summer berry lemonade refresher and 25% of it was the drink and the rest was ice. I couldn’t even reach the popping boba. I expect there to be ice, but not filled to the top of the cup.
Atmosphere: 4
Food: 2
Service: 4
Ryan Melanson
$9 for a cup filled 80% with ice and 20% drink ?
Derek Alex
Pretty amazing spot ! Very clean and well lit. Comfortable seating Awesome staff. A pleasure to visit.
I came to this location today for a mocha frappuchino and it taste awful, I find it funny how different location, the drink all have a different taste. Its always hit or miss but this location was by far the worst. The drink taste so awful. It does not taste like a mocha. Im disappointed and feel ashamed to return the drink but for the price. I definitely won't be returning to this location.
Food: 1
Late opening this morning? No notes posted to explain why it was not open at about 645am. Many cars in the drive thru were confused.
Service: 1
Nisa is the sweetest person ever, she gives such great service and takes to talk to customers with warm smile. She for real deserves all the recognition for her great service.
Service: 5
I ordered a Pumpkin Spice Ice Latte. The service was great!
Atmosphere: 5
Food: 4
Service: 5
Caleb brings amazing energy
Atmosphere: 5
Food: 5
Service: 5
Clean restaurant, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
During a recent visit to the Starbucks location situated at 24 Iber Rd, Stittsville, ON K2S 2R1, I encountered conduct demonstrably inconsistent with the standards of operational integrity, customer service, and lawful commercial practice expected of an international retailer of Starbucks’s repute.
At approximately 8:00 PM—an hour prior to the posted closing time of 9:00 PM—I lawfully entered the premises and purchased a standard double espresso. Upon attempting to access the condiment station to add a modest quantity of milk to my beverage, I found that the entire station, including milk and cream, had already been dismantled. This premature withdrawal of essential condiments, well in advance of closing, constitutes a failure to honour the implied expectation that paying patrons may access the full range of advertised services during all published business hours.
Upon requesting a small amount of milk directly from the barista—a customary and reasonable request aligned with established Starbucks practice—I was informed that such a request would ordinarily incur a charge equivalent to a full glass of milk. I explicitly clarified that I was requesting only a minimal quantity, for the limited purpose of complementing my espresso. The barista ultimately acquiesced, but only after restating that such a charge would have been imposed. This exchange was, in both tone and substance, unduly officious and inconsistent with the spirit of accommodation that Starbucks purports to uphold.
Such treatment, when considered in the broader context of provincial statutory protections, may amount to an unfair practice under section 14(2) of the Consumer Protection Act, 2002 (Ontario), which prohibits representations or acts that are unconscionable or that contravene reasonable consumer expectations. Charging, or threatening to charge, for a minor condiment addition—particularly where such practice is neither transparently disclosed nor uniformly applied—may be construed as a misleading or unfair commercial act under the statute.
Furthermore, Starbucks’s own corporate materials promote a commitment to equitable and respectful treatment of all patrons. The experience described herein reflects a breach of that representation and has materially diminished the customer experience at this location.
As a long-standing and loyal Starbucks customer of over a decade, I am dismayed by the evident erosion of service standards at this branch. I respectfully urge corporate management to review internal procedures, ensure compliance with both provincial law and corporate policy, and re-instil the values of respect and fairness upon which the Starbucks brand is ostensibly founded.
Atmosphere: 1
Food: 1
Service: 1
Good service! Love coming here for morning matcha
Just another Starbucks. Nothing out of the ordinary. I wish they could go easy on the ice, I mean it's the drink we are paying for and not just ice. I got plenty of ice at home.
Other than that, I do like the latte.
Here every day! Staff are super friendly even when they don't agree with my Cherry chai latte Extra cherry foam NO ICE they always do a wonderful job!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Me and my friend tried the new summer berry lemonade refresher and 25% of it was the drink and the rest was ice. I couldn’t even reach the popping boba. I expect there to be ice, but not filled to the top of the cup.
Atmosphere: 4
Food: 2
Service: 4
$9 for a cup filled 80% with ice and 20% drink ?
Pretty amazing spot !
Very clean and well lit.
Comfortable seating
Awesome staff.
A pleasure to visit.
Atmosphere: 5
Food: 5
Service: 5
Best coffee and staff good luck guys
Friendly service
Atmosphere: 5
Food: 5
Service: 5
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