Staff was busy in there own talks, worst experience, even taking to a customer rudely in front of others. A big red cross. Staff Must understand this has a negative effect.
Atmosphere: 1
Food: 2
Service: 1
Khushi Kapila
Customer Experience
The Tim Hortons outlet situated in Ottawa, Canada (SLD) has received a series of unfavorable reviews from customers. The feedback highlights recurring concerns in key areas of service delivery, product quality, and overall operational efficiency.
Key Observations
1. Service Quality: Customers frequently reported slow service and unprofessional behavior from staff members. Several reviews mention long waiting times even during non-peak hours.
2. Product Consistency: Multiple customers noted inconsistencies in food and beverage preparation. Common issues included incorrect orders, poorly prepared coffee, and items not meeting Tim Hortons’ standard quality expectations.
Atmosphere: 1
Food: 1
Service: 1
Ella Michaud
Very pleasant and kind!
Atmosphere: 5
Food: 5
Service: 5
J
Go to order food they'll take your order and you'll have to repeat yourself 10 times and ask them to repeat themself 10 times because the person taking your order doesn't speak english and when you go to pick it up they will give you something completley different. I ordered a turkey bacon club and they give me a bagel.
Great service and fresh coffee every time! Always a good experience here. Friendly team!
Atmosphere: 5
Food: 5
Service: 5
It’s a good place
Atmosphere: 5
Food: 5
Service: 5
great place
Atmosphere: 5
Food: 5
Service: 5
Amazing and very welcoming staff. Very friendly and quality of food and drinks is great as well! Line up is less as well! highly recommended
Atmosphere: 5
Food: 5
Service: 5
Great coffee and great staff.. had a wonderful time, this location never disappoints!!
Atmosphere: 5
Food: 5
Service: 5
Very good place no rush
Clean and fast service
Atmosphere: 5
Food: 5
Service: 5
Best place ro grab coffee
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
My daily go to
Atmosphere: 5
Food: 5
Service: 5
Going there from 3 years. Best tim hortons staff in the area! always nice to see them on drive thru. Very friendly and bubbly
Atmosphere: 5
Food: 5
Service: 5
I had a very bad experience here. The staff were extremely rude and did not know how to talk to customers. Very disappointing service.
Service: 1
Restaurantji Recommends
Staff was busy in there own talks, worst experience, even taking to a customer rudely in front of others. A big red cross. Staff Must understand this has a negative effect.
Atmosphere: 1
Food: 2
Service: 1
Customer Experience
The Tim Hortons outlet situated in Ottawa, Canada (SLD) has received a series of unfavorable reviews from customers. The feedback highlights recurring concerns in key areas of service delivery, product quality, and overall operational efficiency.
Key Observations
1. Service Quality:
Customers frequently reported slow service and unprofessional behavior from staff members. Several reviews mention long waiting times even during non-peak hours.
2. Product Consistency:
Multiple customers noted inconsistencies in food and beverage preparation. Common issues included incorrect orders, poorly prepared coffee, and items not meeting Tim Hortons’ standard quality expectations.
Atmosphere: 1
Food: 1
Service: 1
Very pleasant and kind!
Atmosphere: 5
Food: 5
Service: 5
Go to order food they'll take your order and you'll have to repeat yourself 10 times and ask them to repeat themself 10 times because the person taking your order doesn't speak english and when you go to pick it up they will give you something completley different. I ordered a turkey bacon club and they give me a bagel.
Atmosphere: 1
Food: 1
Service: 1
Their coffee is always fresh.
Atmosphere: 5
Food: 5
Service: 5
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