Tim Hortons

529 Hwy 8, Stoney Creek
(905) 664-2188

Recent Reviews

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Apex Legends

Bugs in the food and where still serving it in 2 days in a row

Farid Bagirov

My favorite one

Robert

Absolutely abysmal service. Management is never present during any visit to this location. Understaffed is obvious. They will process your order and take your money but leave you waiting for indeterminate times.

Princess Villapa

Awesome Service

Simranpreet Singh

Great service

Alex

these workers suck ass and ridiculously prioritize the drive-thru like why am i standing in line for ten minutes to get a donut especially after they make eye contact with me several times 😭😭

Jheefy

Hi, I always come in the early morning and ordered five drinks. Sometimes the employees get confused in my drinks, but from last I guess two weeks a lady name probably start by G I guess GURJEET she got it every time right and she take my order very politely and always greet me with a smile. She is very nice. I guess she is workingat night every time I see her only in nights even I visit the Tim Hortons in the morning too because. This Tim Hortons’s management should train their new hire employee like her. She makes Tim Hortons proud!!!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Simply Sausage on a Bagel

Andi S

Staff are friendly, quick, and attentive. This
location is always clean and far from the sketchy Tim’s closeby.

Atmosphere: 5

Food: 5

Service: 5

Shirley Price

The drive thru staff needs to stoo speaking a different language thru the window, it's rude! Also they need to pay attention to orders. Steep tea has milk, not black!

Atmosphere: 4

Food: 4

Service: 1

Andrew Walsh

Used to be a good company, now it's profit profit profit.

And again the new hire doesn't know how to use the scan and pay feature. What is so difficult about showing them how to use the systems YOU implement?? Figure it out!!

Atmosphere: 1

Service: 1

Nazir Khan

This location is very bad customer service not pay any attention customer not much customer in store took 15 minutes

Eddie

Whenever I visit drive thru at night, I hope it’s Gurjeet.

Atmosphere: 5

Food: 5

Service: 5

Lauren Osman

Not clean and often not lots of people working

Atmosphere: 2

Food: 4

Service: 3

Nabeel Baqri

Brewing coffee at night is often disappointing, and I’ve witnessed this multiple times in the past few weeks. They serve cold, leftover coffee at night, which is unacceptable.

Atmosphere: 3

Food: 1

Service: 3

Kristine Elizabeth

Updated: Guest services reached out, thanked me for feedback, and said they’ve sent my concerns to the owner. And that the owner may, or may not, contact me about it, and if he doesn’t there isn’t anything they can do about it.

Why respond to a review by telling me to contact someone else, just for them to tell me they have also contacted you? All that did was waste my time.

A refund of the product, along with the apology, would have been a more appropriate response.

Insects on the food here, and watered down glaze at another location.. we used to love Timmies, but this steady decline in both quality and service is unacceptable.

Noticed this one after we had all eaten a few. When I brought it to the attention of the staff they didn’t really say or do anything. I had to ask to have them replaced they didn’t offer it or a refund. I was on my way to a wedding lunch with a group so didn’t have the time to escalate. I understand flies get in, but this is unacceptable.

Atmosphere: 3

Food: 1

Service: 1

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