The young lady who helped me was great. She helped me and was really sweet.
Prem Panchal
Rude Staff with attitude and Unwelcoming behaviours. Never buying anything from there again.
Atmosphere: 1
Food: 1
Service: 1
Ru Lu
The two younger women who where working there this day where incredibly rude, literally ignoring me as I asked them a question about the order, I was standing in front of her saying excuse me several times while she obviously ignored me, whilst carrying on with her activities, and chatting casually with her coworker who was doing nothing. Another man also came up and had a question about his order and they also ignored him. There were no labels on some of the take out drinks that were ready to pick up, which is why we had questions as to which ones were for which orders… If you don’t possess the very minimum skills to interact with other people, maybe don’t seek a front facing customer service oriented job. Will never return to this location again.
Atmosphere: 1
Food: 3
Service: 1
Tegan
This location is normally decent with my orders because I like my stuff very odd. I also understand that my orders can be annoying but today I got my usual order and this lady she has red hair and seemed older I didn't see her name but she finished my drink she just put it on the counter, didn't say my name or anything, and I thought it wasn't mine because there is no ice in the drink and I specifically asked for ice because it's an iced espresso and I didn't want it to be warm, my drink is iceless and warm, why in the gods name would I order an iced espresso without ice. I paid 7 bucks for this trash, I will not becoming back to this location ever again because of this experience.
Harit Babbar (KingCobra)
Iced Matcha Latte came with like 60% foam… you could feel how light it is as soon as you hold it , employees don’t care at all. First and last time at this Starbucks
Mann
I can't get a spicy chai tea. They are pathetic.
Atmosphere: 2
Food: 2
Service: 5
Ataraxic Gamer
I ordered in person and stood around waiting for half an hour for my order to not be called. Spoke to someone and they had no idea about my order. Awful!
Atmosphere: 1
Food: 1
Service: 1
Pat ODonnell
Good service
Service: 5
Anne Stewart
Stopped in for iced coffee & small black. Showed cashier exact ingredients from a pix on my phone see below ‘Iced Espresso’. It’s easier for me to show, rather than try to remember. Cashier was fine entering order & I paid (she did not ask my name, there were people ahead & behind me). I waited at end of counter for my order & cashier (redhead) placed small black coffee down & said that was mine, so I was just waiting for iced. Ladies ahead of me received their order & left. Now just me there, person behind was paying for his order. Girl (blonde long ponytail) set venti cup of iced something on counter & called ‘Emily’. No one was around but me, I asked if this was mine, she asked if my name was Emily, I said no, but cashier didn’t ask my name when I placed. Another girl (scar on right side of neck) said that wasn’t mine & she held up small cup & said mine would be in this. I said no, it’s venti. That’s when she started the rudeness. She abruptly said that needs to be clarified when ordering.. um, did anyone look at initial pic when I placed my order, clearly says venti. So lady with scar hands me 3/4 full drink in venti cup, I said that doesn’t look right. She started arguing that’s because I wanted low ice & there’s nothing wrong with order, that’s how it looks. What? Where, when was that brought up, it wasn’t. Anyways, I then progressed to ask for ice, she added ice into my cup. After I got back to my car, looked at order on cup, was given solo espresso, not double. I’ve ordered this exact on numerous occasions & it’s always perfect, except today, where I understand mistakes happen, although, copying items from phone to place order, but the belittling to a customer & arguing & guess what, I wasn’t in the wrong. It’s not cheap, it’s a treat & just saddened me to deal with this, glad I don’t live in Stratford, as I wouldn’t go back.
Atmosphere: 4
Food: 3
Service: 1
Jebec H
The staff at this location are horrible. No sense of urgency at all or customer service. They actually seemed annoyed that they had customers. Didn’t even acknowledge anyone while people stood in line for ten minutes. Not friendly at all. Arun and Emily do better
Poor service today! Ordered a sugar free frapp for my sister (diabetic) and watched them make it. They put sugar syrup in it. When asked why, they said 'if we don't it won't mix well'. We asked them to remake it sugar free and they said they couldn't, but would make a sugar free latte instead. Without asking, they put in sugar free vanilla syrup and 3 Splenda. Which was not drinkable for how sweet it was. We did not get an apology from staff, nor did they seem to understand the concern about the drink having been made with sugar in the first place.
Atmosphere: 1
Food: 1
Service: 1
Sarah Rawlings
Always out of products. Very unfortunate
Atmosphere: 3
Food: 3
Service: 3
F Rogers
Located INSIDE the Zehrs store. This is a Starbucks kiosk, so no seating and no chill music, but has pretty much all of the service.
Karen Mogk
Went into store today to pick up a few items. I went through self check-out with 5 items. 2 items came up a higher price than what was listed on the shelf. I didn't have time to get someone to price check the items so I paid and left. My question is, how many times do people pay more for items priced incorrectly and don't realize or check their receipt? Makes me think twice about shopping at Zehrs in the future.
Lisa Sullivan
I ordered a Blonde vanilla latte and got a blonde latte.
The young lady who helped me was great. She helped me and was really sweet.
Rude Staff with attitude and Unwelcoming behaviours. Never buying anything from there again.
Atmosphere: 1
Food: 1
Service: 1
The two younger women who where working there this day where incredibly rude, literally ignoring me as I asked them a question about the order, I was standing in front of her saying excuse me several times while she obviously ignored me, whilst carrying on with her activities, and chatting casually with her coworker who was doing nothing. Another man also came up and had a question about his order and they also ignored him. There were no labels on some of the take out drinks that were ready to pick up, which is why we had questions as to which ones were for which orders…
If you don’t possess the very minimum skills to interact with other people, maybe don’t seek a front facing customer service oriented job.
Will never return to this location again.
Atmosphere: 1
Food: 3
Service: 1
This location is normally decent with my orders because I like my stuff very odd. I also understand that my orders can be annoying but today I got my usual order and this lady she has red hair and seemed older I didn't see her name but she finished my drink she just put it on the counter, didn't say my name or anything, and I thought it wasn't mine because there is no ice in the drink and I specifically asked for ice because it's an iced espresso and I didn't want it to be warm, my drink is iceless and warm, why in the gods name would I order an iced espresso without ice. I paid 7 bucks for this trash, I will not becoming back to this location ever again because of this experience.
Iced Matcha Latte came with like 60% foam… you could feel how light it is as soon as you hold it , employees don’t care at all. First and last time at this Starbucks
I can't get a spicy chai tea. They are pathetic.
Atmosphere: 2
Food: 2
Service: 5
I ordered in person and stood around waiting for half an hour for my order to not be called. Spoke to someone and they had no idea about my order. Awful!
Atmosphere: 1
Food: 1
Service: 1
Good service
Service: 5
Stopped in for iced coffee & small black. Showed cashier exact ingredients from a pix on my phone see below ‘Iced Espresso’. It’s easier for me to show, rather than try to remember. Cashier was fine entering order & I paid (she did not ask my name, there were people ahead & behind me). I waited at end of counter for my order & cashier (redhead) placed small black coffee down & said that was mine, so I was just waiting for iced. Ladies ahead of me received their order & left. Now just me there, person behind was paying for his order. Girl (blonde long ponytail) set venti cup of iced something on counter & called ‘Emily’. No one was around but me, I asked if this was mine, she asked if my name was Emily, I said no, but cashier didn’t ask my name when I placed. Another girl (scar on right side of neck) said that wasn’t mine & she held up small cup & said mine would be in this. I said no, it’s venti. That’s when she started the rudeness. She abruptly said that needs to be clarified when ordering.. um, did anyone look at initial pic when I placed my order, clearly says venti. So lady with scar hands me 3/4 full drink in venti cup, I said that doesn’t look right. She started arguing that’s because I wanted low ice & there’s nothing wrong with order, that’s how it looks. What? Where, when was that brought up, it wasn’t. Anyways, I then progressed to ask for ice, she added ice into my cup. After I got back to my car, looked at order on cup, was given solo espresso, not double. I’ve ordered this exact on numerous occasions & it’s always perfect, except today, where I understand mistakes happen, although, copying items from phone to place order, but the belittling to a customer & arguing & guess what, I wasn’t in the wrong.
It’s not cheap, it’s a treat & just saddened me to deal with this, glad I don’t live in Stratford, as I wouldn’t go back.
Atmosphere: 4
Food: 3
Service: 1
The staff at this location are horrible. No sense of urgency at all or customer service. They actually seemed annoyed that they had customers. Didn’t even acknowledge anyone while people stood in line for ten minutes. Not friendly at all. Arun and Emily do better
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Poor service today! Ordered a sugar free frapp for my sister (diabetic) and watched them make it. They put sugar syrup in it. When asked why, they said 'if we don't it won't mix well'. We asked them to remake it sugar free and they said they couldn't, but would make a sugar free latte instead. Without asking, they put in sugar free vanilla syrup and 3 Splenda. Which was not drinkable for how sweet it was. We did not get an apology from staff, nor did they seem to understand the concern about the drink having been made with sugar in the first place.
Atmosphere: 1
Food: 1
Service: 1
Always out of products. Very unfortunate
Atmosphere: 3
Food: 3
Service: 3
Located INSIDE the Zehrs store. This is a Starbucks kiosk, so no seating and no chill music, but has pretty much all of the service.
Went into store today to pick up a few items. I went through self check-out with 5 items. 2 items came up a higher price than what was listed on the shelf. I didn't have time to get someone to price check the items so I paid and left. My question is, how many times do people pay more for items priced incorrectly and don't realize or check their receipt? Makes me think twice about shopping at Zehrs in the future.
I ordered a Blonde vanilla latte and got a blonde latte.
Atmosphere: 1
Food: 1
Service: 1
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