I stopped going to this location 1 month ago because 3 times in a row my order was completely incorrect (subbing oat milk for regular milk in my coffee for example) and I couldn’t even drink it. The staff also have a severe language barrier and their responses to you are usually just sounds like “huh”. They are very rude as they never say “you’re welcome” after I thank them for taking my order or for giving me my drink. Yesterday I gave them another chance and I stopped there to get a Bailey’s Latte. I purposely skipped breakfast so I could indulge and get a Baileys latte with whip and all. They ended up charging me for a Baileys Latte but did not put whip or the cocoa topping which was what I was so excited for. They never said they didn’t put the topping nor that they were out of ingredients etc. I certainly will never go back at this is the 4th time now they completely screwed up my order and were very unpleasant to speak with.
Atmosphere: 1
Food: 2
Service: 1
Marcus Freedom “OneDart” Savage
Morning Stop, Evening Stop, it's Timmies right??Parking: Watch the potholes. Two bags of soil in the big hole.Wheelchair accessibility: It's accessible.
Atmosphere: 4
Food: 4
Service: 4
ken purdy
Tim's standards
Atmosphere: 5
Food: 5
Service: 5
Katlyn Kowalchuk
Love the food. The quality is
Atmosphere: 5
Food: 5
Service: 5
Anthony Chartrand
Jeremy is always a delight behind the counter.
Atmosphere: 5
Food: 5
Service: 5
Solar Maxximum
Unfortunately.....All of Sudburys Tim Horton are 90% staffed by newly arrived Canadians.Hey....I have no problem with that.However..... management does not seem to do the extra training with new employees. Simple , little things.ie: learning our money , change counting etc. Common verbal slang or sayings aren't recognized. Replies said do not make verbal sense.I get it. It's hard for anybody. But management needs to change this and help them.Product wise?Well most Tim Horton stores make great brews.
Atmosphere: 1
Food: 2
Service: 3
Rohan Silva
Asked for a blueberry muffinShe went back and came with a
Atmosphere: 5
Food: 5
Service: 5
NewOrleans Food Lover
While traveling through Canada we ate at various Tim Hortons for breakfast every day. Decent coffee and food with fast service.
Atmosphere: 4
Food: 4
Service: 4
Ken Michaud
Great selection of donuts and all kinds of other sweet options
everyone else was lovely except the Karen behind the sandwich counter who was yelling at other staff to the point that I walked over from the beverage coolers to see the commotion. Did not seem like a big deal what she was getting mad at but I feel terrible for the staff that have to deal with this likely everyday.
Aaron Toulouse
Horrible customer service when your not of certain race creed and nationality
Stephanie P
Ordered drive thru. Atmosphere in my car is always 5/5.
Atmosphere: 5
Food: 3
Service: 3
colette green
Was in there at 8am bathroom was filthy and one stall had no toilet paper I know toilet paper gets used but seriously 8 in the morningdecided nor to eat there because of itDid inform manager hope she did something about it
I stopped going to this location 1 month ago because 3 times in a row my order was completely incorrect (subbing oat milk for regular milk in my coffee for example) and I couldn’t even drink it. The staff also have a severe language barrier and their responses to you are usually just sounds like “huh”. They are very rude as they never say “you’re welcome” after I thank them for taking my order or for giving me my drink. Yesterday I gave them another chance and I stopped there to get a Bailey’s Latte. I purposely skipped breakfast so I could indulge and get a Baileys latte with whip and all. They ended up charging me for a Baileys Latte but did not put whip or the cocoa topping which was what I was so excited for. They never said they didn’t put the topping nor that they were out of ingredients etc. I certainly will never go back at this is the 4th time now they completely screwed up my order and were very unpleasant to speak with.
Atmosphere: 1
Food: 2
Service: 1
Morning Stop, Evening Stop, it's Timmies right??Parking: Watch the potholes. Two bags of soil in the big hole.Wheelchair accessibility: It's accessible.
Atmosphere: 4
Food: 4
Service: 4
Tim's standards
Atmosphere: 5
Food: 5
Service: 5
Love the food. The quality is
Atmosphere: 5
Food: 5
Service: 5
Jeremy is always a delight behind the counter.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately.....All of Sudburys Tim Horton are 90% staffed by newly arrived Canadians.Hey....I have no problem with that.However..... management does not seem to do the extra training with new employees. Simple , little things.ie: learning our money , change counting etc. Common verbal slang or sayings aren't recognized. Replies said do not make verbal sense.I get it. It's hard for anybody. But management needs to change this and help them.Product wise?Well most Tim Horton stores make great brews.
Atmosphere: 1
Food: 2
Service: 3
Asked for a blueberry muffinShe went back and came with a
Atmosphere: 5
Food: 5
Service: 5
While traveling through Canada we ate at various Tim Hortons for breakfast every day. Decent coffee and food with fast service.
Atmosphere: 4
Food: 4
Service: 4
Great selection of donuts and all kinds of other sweet options
Atmosphere: 4
Food: 5
Service: 5
Got a sticker inside my drink
Restaurantji Recommends
Selection was not very
Atmosphere: 3
Food: 4
Service: 4
everyone else was lovely except the Karen behind the sandwich counter who was yelling at other staff to the point that I walked over from the beverage coolers to see the commotion. Did not seem like a big deal what she was getting mad at but I feel terrible for the staff that have to deal with this likely everyday.
Horrible customer service when your not of certain race creed and nationality
Ordered drive thru. Atmosphere in my car is always 5/5.
Atmosphere: 5
Food: 3
Service: 3
Was in there at 8am bathroom was filthy and one stall had no toilet paper I know toilet paper gets used but seriously 8 in the morningdecided nor to eat there because of itDid inform manager hope she did something about it