Tim Hortons
2689 Kingsway, Greater Sudbury
(705) 560-9255
Recent Reviews
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Dale is a great personality and person to deal with :) Madison does a great job also!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Hash Brown
Food was limited, cleanliness was mediocre, badicly a typical Tim's.
Atmosphere: 3
Food: 2
Service: 3
This is the worst Tim’s in Canada! Every time me or my family stop and order a latte, the machine is ALWAYS broken or the hot chocolate machine is being cleaned, This was the case tonight again without fail. On top of the latte machine being broken, when I went to pay, the scanner was not working. I did not have cash so I drove off and went to another location, who not only had a working scanner but I was able to order a latte. This is a regular occurrence, the same occurred a few nights ago. They are the slowest location taking forever to get one coffee. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Dale was a delight 😊 food was good!
Atmosphere: 5
Food: 5
Service: 5
Great service!
Atmosphere: 5
Food: 5
Service: 5
I recently visited this Tim Hortons location and had a very disappointing experience with an employee named Sanjeet. While placing my order, he was rude and unprofessional, treating me differently than other customers. I had never spoken to him before and have never had issues at this location, but his attitude left me feeling uncomfortable and unwelcome. When I politely asked for his name to address the issue, he defensively responded, “What’s the problem? Why do you need my name?” His tone was confrontational, and I felt attacked for simply trying to express my concerns. To make matters worse, I’ve noticed Sanjeet on multiple occasions speaking to his coworkers about customers, including myself, in a way that feels disrespectful and unprofessional "They never will give you a review or about us." He and his friend's group always speak Punjabi in front of us who can't even understand. This behaviour is extremely disheartening and not what I expect from a trusted establishment like Tim Hortons. On a positive note, I want to acknowledge the other employees at this location who consistently provide excellent and respectful service. The manager, Ann and front worker Dale, in particular, is incredibly kind, professional, and attentive, which is why I’ve continued to visit this location. Unfortunately, Sanjeet’s behavior and his friends undermines the welcoming environment that Ann and others work hard to maintain. I strongly recommend that Sanjeet work on his professionalism, attitude, and overall approach to customer service. It’s important for all customers to feel valued and respected, regardless of who is serving them. I don't want to even come to this location because I don't want to see Sanjeet there.
I walked in to the store in a grumpy and left smiling. Dale served me and was great. He was nice and added humour and the group in the back making the order were quick and accurate with my order!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch Grilled Wrap, Crispy Chicken Wrap
Dale and his coworkers were great!
Atmosphere: 4
Food: 5
Service: 5
Dale is amazing! Get the guy a raise!
Atmosphere: 5
Food: 5
Service: 5
Great friendly service!
Parking: Plenty of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Breakfast Wrap, Bagels, Peach Quenchers, Hash Brown, Maple Bacon Cheddar Croissant Breakfast Sandwich, Egg and Cheese, Cheese Bagel with a French Vanilla Cappuccino, Chili, Crispy Chicken Wrap, Baileys Iced Capp, Donuts
Restaurantji Recommends
Got there, stood at cash, one guy saw us, he disappeared and yet no one came to serve us. Can hear them talking and laughing in the back. After 10 minutes we shouted for service!! Coffee was old!! Very poor and awful service….
Atmosphere: 1
Food: 4
Service: 1
Dale is the life of the place great guy and loved the service and food <3 always great at Timmy’s
Atmosphere: 5
Food: 5
Service: 5
Great service and friendly people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Brown, Egg and Cheese
Dale was super awesome .. love the enthusiasm .. great customer service made my day
Atmosphere: 5
Food: 5
Service: 5
Dale was awesome today!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Hash Brown, Egg and Cheese, Cheese Bagel with a French Vanilla Cappuccino, Chili
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