I honestly don’t know what’s worse — finding what looked like a cat hair (or some other random white hair) in my sandwich, or dealing with the absolute trainwreck of customer service that followed.
Let’s start with the hair: unmistakable, embedded right in the food. I have black hair, so there’s no question it didn’t come from me. When I pointed it out, expecting at least a half-hearted “Sorry about that,” I got nothing — just a cold, blank stare from the girl behind the counter. No apology. No ownership. No basic human decency. I regret not snapping a photo of it when I had the chance. Instead of taking responsibility, she decided to argue with me. She told me I “shouldn’t have eaten it” — as if I was supposed to perform a forensic inspection on my lunch before taking a bite. When I asked if she genuinely thought that was reasonable, she just stood there staring like I was the problem. She literally asked me if I was here “just to complain”.
And when I took a completely legal photo for my review, she lost it. She actually chased me out of the store rather than addressing the fact that there was a foreign object in my food. Truly unbelievable behaviour — aggressive, immature, and wildly unprofessional. (Her lovely photo is attached to my review.)
Here’s the kicker: she never once admitted anything was wrong. No apology. No empathy. No “let me fix this.” No “can I get you something else.” Nothing. She acted like serving food with hair in it was totally fine and that I was the inconvenience. The only reason I got a refund was because I stood there and refused to leave until she finally shoved cash at me — with visible resentment, as though I were stealing from her. I wish she refunded my tip as well!
To make things even worse, I couldn’t help noticing how warmly and politely she spoke to the white customers who came in while I was there (all smiles and small talk) yet when it came to me, her tone was cold, dismissive, and hostile. I can’t say for sure, but the contrast was hard to ignore. It felt like there might be more to it than just bad service. Ashanti Coffee Thornbury doesn’t just have a hygiene problem — it has a serious attitude problem, and maybe something even deeper. If this is how they treat paying customers who happen to complain, I can’t imagine what else they sweep under the rug.
Do yourself a favour and avoid this place like the plague. You deserve better than a hair sandwich and a side of hostility.
Atmosphere: 1
Food: 1
Service: 1
Ajay Bhushan
The barista, Mya, is professional and friendly even to first time visitors. The soy milk latte I ordered was very good. The beans they use are from Zimbabwe. The coffee was slightly bitter which suits my palette and the barista did a great job of making it very smooth even though I chose soy milk. Definitely recommend. Thanks Mya .
Atmosphere: 4
Food: 4
Service: 4
Courtney Brenner (Angel_Invader)
It was a super nice lovely local coffee shop. The people were very nice, I love walking into coffee shops feeling like I’m in a hometown and seeing all the beautiful calm decorations. I got a macchiato and my niece a steamer which I love being able to treat the younger kids to nice drinks as well. Lots of options. Very good prices. Very nice people.
Atmosphere: 5
Food: 5
Service: 5
Nicholas Cundari
Such a cute shop. Best cinnamon roll I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
The2020HAHAHA
Everything was delicious. Grilled sandwiches . Lemon dessert. Especially kind and efficient server.
Atmosphere: 5
Food: 5
Service: 5
Konstantinos Stavropoulos
A quiet little calf near Georgian Bay, walking distance from the marina and the hotel. Service was quick and easy. Prices are reasonable and the selection is very good.
Paul M
Excellent beans and coffee
Andrea McKay
What a great place. Delicious lattes, scones, fun, interesting atmosphere and patient/friendly service.
Natasha Goossen
The coffee isn’t the besttt
Atmosphere: 3
Food: 2
Service: 5
Oscar Anderson
Mold and blueberry scones. Yuck!!!! Never again at this place. October 8,2024
Ashanti Thornbury is a fantastic spot to grab a coffee and a fresh baked good while on the go. The staff are incredibly friendly, making each visit a delight. Highly recommend stopping by!
⭐☆☆☆☆
The Most Revolting Experience I’ve Ever Had
I honestly don’t know what’s worse — finding what looked like a cat hair (or some other random white hair) in my sandwich, or dealing with the absolute trainwreck of customer service that followed.
Let’s start with the hair: unmistakable, embedded right in the food. I have black hair, so there’s no question it didn’t come from me. When I pointed it out, expecting at least a half-hearted “Sorry about that,” I got nothing — just a cold, blank stare from the girl behind the counter. No apology. No ownership. No basic human decency. I regret not snapping a photo of it when I had the chance.
Instead of taking responsibility, she decided to argue with me. She told me I “shouldn’t have eaten it” — as if I was supposed to perform a forensic inspection on my lunch before taking a bite. When I asked if she genuinely thought that was reasonable, she just stood there staring like I was the problem. She literally asked me if I was here “just to complain”.
And when I took a completely legal photo for my review, she lost it. She actually chased me out of the store rather than addressing the fact that there was a foreign object in my food. Truly unbelievable behaviour — aggressive, immature, and wildly unprofessional. (Her lovely photo is attached to my review.)
Here’s the kicker: she never once admitted anything was wrong. No apology. No empathy. No “let me fix this.” No “can I get you something else.” Nothing. She acted like serving food with hair in it was totally fine and that I was the inconvenience. The only reason I got a refund was because I stood there and refused to leave until she finally shoved cash at me — with visible resentment, as though I were stealing from her. I wish she refunded my tip as well!
To make things even worse, I couldn’t help noticing how warmly and politely she spoke to the white customers who came in while I was there (all smiles and small talk) yet when it came to me, her tone was cold, dismissive, and hostile. I can’t say for sure, but the contrast was hard to ignore. It felt like there might be more to it than just bad service.
Ashanti Coffee Thornbury doesn’t just have a hygiene problem — it has a serious attitude problem, and maybe something even deeper. If this is how they treat paying customers who happen to complain, I can’t imagine what else they sweep under the rug.
Do yourself a favour and avoid this place like the plague. You deserve better than a hair sandwich and a side of hostility.
Atmosphere: 1
Food: 1
Service: 1
The barista, Mya, is professional and friendly even to first time visitors. The soy milk latte I ordered was very good. The beans they use are from Zimbabwe. The coffee was slightly bitter which suits my palette and the barista did a great job of making it very smooth even though I chose soy milk. Definitely recommend. Thanks Mya .
Atmosphere: 4
Food: 4
Service: 4
It was a super nice lovely local coffee shop. The people were very nice, I love walking into coffee shops feeling like I’m in a hometown and seeing all the beautiful calm decorations. I got a macchiato and my niece a steamer which I love being able to treat the younger kids to nice drinks as well. Lots of options. Very good prices. Very nice people.
Atmosphere: 5
Food: 5
Service: 5
Such a cute shop. Best cinnamon roll I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Everything was delicious. Grilled sandwiches . Lemon dessert. Especially kind and efficient server.
Atmosphere: 5
Food: 5
Service: 5
A quiet little calf near Georgian Bay, walking distance from the marina and the hotel. Service was quick and easy. Prices are reasonable and the selection is very good.
Excellent beans and coffee
What a great place. Delicious lattes, scones, fun, interesting atmosphere and patient/friendly service.
The coffee isn’t the besttt
Atmosphere: 3
Food: 2
Service: 5
Mold and blueberry scones. Yuck!!!!
Never again at this place.
October 8,2024
Restaurantji Recommends
Excellent coffee
Ashanti Thornbury is a fantastic spot to grab a coffee and a fresh baked good while on the go. The staff are incredibly friendly, making each visit a delight. Highly recommend stopping by!
Atmosphere: 5
Food: 5
Service: 5
Best coffee in thornbury
Atmosphere: 5
Food: 5
Service: 5
Egg Salad Goals.
Atmosphere: 5
Food: 5
Service: 5
nice little café !
Atmosphere: 4
Food: 5
Service: 5
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