I waited to write this review because I reached out to the owner who in turn did not respond:
A group of us went to this restaurant a few weeks ago, sat down, got our drinks… so far, so good. All I wanted was a simple tuna bagel and a diet coke. No frills, no extras, just tuna inside of a bagel. Apparently, that was too much to ask. The waitress insisted I must order the full platter for $17 complete with onions, tomatoes, and cucumbers I specifically didn’t want. When I asked why it’s available for takeout but not for dine-in, her answer was basically, “Because that’s the way it is.”
So, I pulled a plot twist: I ordered the tuna bagel from their takeout for $8 , sat back down with my group, to enjoy my illegal sandwich. That’s when the manager swooped in and told me I wasn’t allowed to eat my tuna bagel at the table and would have to eat it outside of the establishment. Yes … you read that right. I was threatened to get kicked out for contraband bagel ingestion.
Honestly, this is one of the most absurd, penny-pinching policies I’ve ever seen. They’d rather ruin a group’s meal than sell a $8 bagel without a $10 side of unwanted vegetables. The chutzpah!
If you like dishonest policies, hostile management, and overpriced bagels, you’ll love this place. Otherwise, do yourself a favor and go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Faro Techy
The place in Thornhill is amazing, great services , top of the line quality food love it !
Atmosphere: 5
Food: 5
Service: 5
Julian Doyle
Takeout: Bagel with cream cheese and lox – $11.29 (reasonable). Uber Eats: Bagel with cream cheese and lox – $15.99 (daylight robbery). Dine-in: Bagel with cream cheese and lox – $18.99 plus tip (grand theft bagelry).
Exact. Same. Product. Three different prices. Same establishment.
Honestly, I’ve seen less price inflation in airports and amusement parks. At least there they throw in a roller coaster ride with the heart attack.
And if you think the math is confusing, wait until you meet the manager. Karina manages the place with the charm of a parking ticket and the warmth of a tax audit. Instead of de-escalating situations, she pours gasoline on them.
Atmosphere: 1
Food: 1
Service: 1
Lisa Flinter
Awful experience here. Rude manager. Will never go back.
Atmosphere: 1
Food: 1
Service: 1
Sonya Shapiro
Horrible service! Rude Staff! Very dirty place. Bugs in their food.
Atmosphere: 1
Food: 1
Service: 1
M Z
Good food & service. Clean washrooms. Lots of parking.
Atmosphere: 5
Food: 5
Service: 5
JB Burrows
Witnessed a very concerning interaction between your front desk staff. The staff was quite rude to a delivery driver because of a clear misunderstanding. Really disappointed in this.
Atmosphere: 1
Food: 1
Service: 1
Jesse Awenus
I work across the street at Movement Sports Medicine + Physiotherapy and frequent this Bagel World often. The young gentleman at the front who makes my to go sandwiches is always so pleasant and accommodating as is the young woman who works the cash and also makes food at the front. The food is fresh and the staff are excellent. I'm always happy to walk in here for a quick bite between patients!
Atmosphere: 5
Food: 5
Service: 5
Max VB
Very good bagels. They have a different style than most bagel places in the area. These tend to be more soft and fluffy, especially their specialty twister bagel. Good value for the breakfast bagels as they will include sliced veggies with the bagel and cream cheese.
We've loved getting twisters from Bagel World first at Wilson location and then Thornhill since it opened. I can't even remember the years but I can say between the two locations many decades. I was a teen and now early 70's. I always loved the shine and crunch of the twisters. You had to be careful when cutting because the crust was so developed the knife would slide all over before making the first cut. I've noticed a change little by little at first (I've told them from time to time) but now so significant that the product today is a shadow of what it once was. Now the twisters are soft and spongy and not particularly appetizing looking. The restaurant food is fine but I can get that anywhere. It's those amazing twisters my family and I crave. My most recent purchase actually were terrible. Can't believe the owners allowed it to slip away. Now just another mediocre bagel/twister like any other mediocre bakery. Me☹️. Family😭
Will
Went here for lunch with my girlfriend, was looking to grab a bagel in and out while having somewhere to sit and enjoy the weather. The older lady serving us immediately gave us attitude, which should’ve told me to get up and leave from the start. All we wanted was a bagel with cream cheese and lox, something that should take at most 10 minutes in take out. 30 mins after we order this lady brings me all the ingredients separately in a plate, then is upset when I have clarify what I had asked for. The nail in the coffin was what I had to pay for it all. Two bagels and a cappuccino cost me $60 with HST and tip (for extremely poor service may I add). For some reason you pay double when buying a bagel for dine in compared to take out- and they expect you to make it yourself! I talked to the owner and instead of offering me a fair price as the waitress failed to explain the pricing to me when I sat down, he told me that was that and offered me a voucher for my next time dining. Absolutely ridiculous service for mediocre food.
Atmosphere: 1
Food: 2
Service: 1
Adam Hoffman
Fast and friendly service. Food provided hot. Reasonable cost for breakfast special. Clean. Noisy atmosphere. Bakery take out items available without dine in. Ample free outdoor parking.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 Eggs Any Style and a Bagel
A P
Delish!
steve hospitality
Confused about this place. Nothing is good. Kinda there but not it
Delicious bagels, hands down !
I waited to write this review because I reached out to the owner who in turn did not respond:
A group of us went to this restaurant a few weeks ago, sat down, got our drinks… so far, so good. All I wanted was a simple tuna bagel and a diet coke. No frills, no extras, just tuna inside of a bagel. Apparently, that was too much to ask. The waitress insisted I must order the full platter for $17 complete with onions, tomatoes, and cucumbers I specifically didn’t want. When I asked why it’s available for takeout but not for dine-in, her answer was basically, “Because that’s the way it is.”
So, I pulled a plot twist: I ordered the tuna bagel from their takeout for $8 , sat back down with my group, to enjoy my illegal sandwich. That’s when the manager swooped in and told me I wasn’t allowed to eat my tuna bagel at the table and would have to eat it outside of the establishment. Yes … you read that right. I was threatened to get kicked out for contraband bagel ingestion.
Honestly, this is one of the most absurd, penny-pinching policies I’ve ever seen. They’d rather ruin a group’s meal than sell a $8 bagel without a $10 side of unwanted vegetables. The chutzpah!
If you like dishonest policies, hostile management, and overpriced bagels, you’ll love this place. Otherwise, do yourself a favor and go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
The place in Thornhill is amazing, great services , top of the line quality food love it !
Atmosphere: 5
Food: 5
Service: 5
Takeout: Bagel with cream cheese and lox – $11.29 (reasonable).
Uber Eats: Bagel with cream cheese and lox – $15.99 (daylight robbery).
Dine-in: Bagel with cream cheese and lox – $18.99 plus tip (grand theft bagelry).
Exact. Same. Product.
Three different prices.
Same establishment.
Honestly, I’ve seen less price inflation in airports and amusement parks. At least there they throw in a roller coaster ride with the heart attack.
And if you think the math is confusing, wait until you meet the manager. Karina manages the place with the charm of a parking ticket and the warmth of a tax audit. Instead of de-escalating situations, she pours gasoline on them.
Atmosphere: 1
Food: 1
Service: 1
Awful experience here. Rude manager. Will never go back.
Atmosphere: 1
Food: 1
Service: 1
Horrible service! Rude Staff! Very dirty place. Bugs in their food.
Atmosphere: 1
Food: 1
Service: 1
Good food & service. Clean washrooms. Lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Witnessed a very concerning interaction between your front desk staff. The staff was quite rude to a delivery driver because of a clear misunderstanding. Really disappointed in this.
Atmosphere: 1
Food: 1
Service: 1
I work across the street at Movement Sports Medicine + Physiotherapy and frequent this Bagel World often. The young gentleman at the front who makes my to go sandwiches is always so pleasant and accommodating as is the young woman who works the cash and also makes food at the front. The food is fresh and the staff are excellent. I'm always happy to walk in here for a quick bite between patients!
Atmosphere: 5
Food: 5
Service: 5
Very good bagels. They have a different style than most bagel places in the area. These tend to be more soft and fluffy, especially their specialty twister bagel. Good value for the breakfast bagels as they will include sliced veggies with the bagel and cream cheese.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Food is good but pricey.
Update below
We've loved getting twisters from Bagel World first at Wilson location and then Thornhill since it opened. I can't even remember the years but I can say between the two locations many decades. I was a teen and now early 70's. I always loved the shine and crunch of the twisters. You had to be careful when cutting because the crust was so developed the knife would slide all over before making the first cut. I've noticed a change little by little at first (I've told them from time to time) but now so significant that the product today is a shadow of what it once was. Now the twisters are soft and spongy and not particularly appetizing looking. The restaurant food is fine but I can get that anywhere. It's those amazing twisters my family and I crave. My most recent purchase actually were terrible. Can't believe the owners allowed it to slip away. Now just another mediocre bagel/twister like any other mediocre bakery. Me☹️. Family😭
Went here for lunch with my girlfriend, was looking to grab a bagel in and out while having somewhere to sit and enjoy the weather. The older lady serving us immediately gave us attitude, which should’ve told me to get up and leave from the start. All we wanted was a bagel with cream cheese and lox, something that should take at most 10 minutes in take out. 30 mins after we order this lady brings me all the ingredients separately in a plate, then is upset when I have clarify what I had asked for. The nail in the coffin was what I had to pay for it all. Two bagels and a cappuccino cost me $60 with HST and tip (for extremely poor service may I add). For some reason you pay double when buying a bagel for dine in compared to take out- and they expect you to make it yourself! I talked to the owner and instead of offering me a fair price as the waitress failed to explain the pricing to me when I sat down, he told me that was that and offered me a voucher for my next time dining. Absolutely ridiculous service for mediocre food.
Atmosphere: 1
Food: 2
Service: 1
Fast and friendly service. Food provided hot. Reasonable cost for breakfast special. Clean. Noisy atmosphere. Bakery take out items available without dine in. Ample free outdoor parking.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 Eggs Any Style and a Bagel
Delish!
Confused about this place. Nothing is good. Kinda there but not it
Atmosphere: 2
Food: 2
Service: 2
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