I came with a 3yr old and I had him on his knees on the counter looking at ice cream, so he could choose. We do a weekly ice cream run as a family and this is the firdt time.The attendant was rude and told us we had to get him down or leave. I was right behind him, my chest was on his back.
I couldn't hold him because i have a pinched nerve and my wife is very vidibly pregnant. I was able to help him climb on the counter portion in front of glass.
Atmosphere: 4
Food: 5
Service: 2
Paul Nazareth
Love that they always have the favourites ( Jamocha Almond Fudge, Baskin IP ™️ ) but trying new stuff always.
Nice location. Staff are kind to my kids.
Atmosphere: 5
Food: 5
Service: 5
Teresa Chang
I recently ordered a birthday cake from Baskin-Robbins for my niece special day, and it exceeded all expectations! The cake was beautifully decorated, capturing the festive spirit perfectly. The flavors were outstanding—moist, rich, and delicious. Everyone at the party couldn’t stop raving about how good it was! Thank you, Coco in Baskin-Robbins, for making Alicia’s birthday so memorable with your incredible cake. We’ll definitely be returning for future celebrations!
Atmosphere: 5
Food: 5
Service: 5
Samisamat Cho
I buy the cake on yesterday, i like the guy and lady so like and so funny , I will coming again on Sundays buy a father day cake 👍
Ricky Man
Excellent service I Oder 1 chocolate milkshake but I m careless drop it on the floor. And they make it another one for me right the way and they don’t charge me
Atmosphere: 5
Food: 5
Service: 5
Maggie Chan
I got the birthday cake from Baskin-Robbins and it’s very delicious. People work there are very nice and friendly. I was really struggling with the idea of the cake and they gave me great recommendations. Highly recommended to get the cake here!
Atmosphere: 5
Food: 5
Service: 5
cindy wan
go for my son's birthday cake again this year as he is so pleased with his last year's cake. again, great design and nice service. this time we buy a prepack icecream. so surprised that their price is cheaper than other store.
Atmosphere: 5
Food: 5
Service: 5
calvin cheng
We ordered a last minute ice cream cake from this place due to another place canceling on us. They not only were they fast and helpful, but the cake was also delicious 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Made with Coffee & Ice Cream
Sammi Cho
Hands down, one of the best for ice cream places that serve people with the nicest manner! Every time I go there with my kid, we always feel extremely welcomed by the workers.
Yesterday, I just went to buy a cake, a cupcake, and a gift card for my kid. The male server who helped us was extremely polite, friendly, and nice! I got the Cookie’n Cream cake, 1/2 Cookie Dough 1/2 Chocolate Chip cupcake, and bought a $50 gift card for my kid. My kid always ask me to come back to this specific location because he loves the great services they give and the ice creams are delicious!
Additionally, their pricing is lower than other Baskin Robin’s stores throughout Richmond Hill! I was also surprised how clean it is inside. I would highly recommend going to this specific location of Baskin Robbin’s!
Atmosphere: 5
Food: 5
Service: 5
Darya Hosseinihesar
Very clean,nice and kind also the price was really good too plus the taste was the best that I have ever tried!!!!
Kid-friendliness: They were very very nice and kind.
Yesterday, I visited the Baskin Robbins location on Rutherford and Bathurst Street. I experienced the most rude and unpleasant customer service. One would expect a visit to an ice cream shop to be a fun and welcoming experience, but at this particular location, the young male employee exhibited a complete lack of knowledge and understanding on how to properly behave and treat customers with respect.
When I had purchased 20 gift cards, the employee angrily threw them at me when I asked for individual receipts. After I insisted on getting individual receipts, the employee repeatedly swiped the same card 20 times and then tossed all the receipts at me. I have never encountered such an unpleasant situation before.
I will definitely follow up with the franchise, as this behavior is completely unacceptable. If my young children had been there without me, I shudder to think how the employee would have treated them. This is very, very poor behavior and the worst customer service I have ever experienced. I would NOT recommend going to this particular Baskin Robbins location.
Atmosphere: 1
Service: 1
Hamza Shaban
We waited till 11:05 a.m yesterday but it was closed.
Atmosphere: 1
Food: 1
Service: 1
Tony Wang
Don’t go to this store, you will be charged extra with no reason. I was trying to order an exact same ice cream cake which was ordered just a week ago, but the price was increased $10 from $40 to $50. When asked their manager the reason, the answer is “this is today’s price, I don’t know who gave you that price last week.”When asked what the price was based on, the manager said she makes the price. Eventually went to another store on Major Mac.
Atmosphere: 1
Service: 1
dont leik
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
DeVo S.
Busy location, ice cream was good and fresh as expected from Baskin Robbins.The lady helping my nephew and I was very patient when allowing my nephew to sample a few different flavors.
I came with a 3yr old and I had him on his knees on the counter looking at ice cream, so he could choose. We do a weekly ice cream run as a family and this is the firdt time.The attendant was rude and told us we had to get him down or leave. I was right behind him, my chest was on his back.
I couldn't hold him because i have a pinched nerve and my wife is very vidibly pregnant. I was able to help him climb on the counter portion in front of glass.
Atmosphere: 4
Food: 5
Service: 2
Love that they always have the favourites ( Jamocha Almond Fudge, Baskin IP ™️ ) but trying new stuff always.
Nice location. Staff are kind to my kids.
Atmosphere: 5
Food: 5
Service: 5
I recently ordered a birthday cake from Baskin-Robbins for my niece special day, and it exceeded all expectations! The cake was beautifully decorated, capturing the festive spirit perfectly. The flavors were outstanding—moist, rich, and delicious. Everyone at the party couldn’t stop raving about how good it was! Thank you, Coco in Baskin-Robbins, for making Alicia’s birthday so memorable with your incredible cake. We’ll definitely be returning for future celebrations!
Atmosphere: 5
Food: 5
Service: 5
I buy the cake on yesterday, i like the guy and lady so like and so funny , I will coming again on Sundays buy a father day cake 👍
Excellent service
I Oder 1 chocolate milkshake but I m careless drop it on the floor. And they make it another one for me right the way and they don’t charge me
Atmosphere: 5
Food: 5
Service: 5
I got the birthday cake from Baskin-Robbins and it’s very delicious. People work there are very nice and friendly. I was really struggling with the idea of the cake and they gave me great recommendations. Highly recommended to get the cake here!
Atmosphere: 5
Food: 5
Service: 5
go for my son's birthday cake again this year as he is so pleased with his last year's cake. again, great design and nice service. this time we buy a prepack icecream. so surprised that their price is cheaper than other store.
Atmosphere: 5
Food: 5
Service: 5
We ordered a last minute ice cream cake from this place due to another place canceling on us. They not only were they fast and helpful, but the cake was also delicious 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Made with Coffee & Ice Cream
Hands down, one of the best for ice cream places that serve people with the nicest manner! Every time I go there with my kid, we always feel extremely welcomed by the workers.
Yesterday, I just went to buy a cake, a cupcake, and a gift card for my kid. The male server who helped us was extremely polite, friendly, and nice! I got the Cookie’n Cream cake, 1/2 Cookie Dough 1/2 Chocolate Chip cupcake, and bought a $50 gift card for my kid. My kid always ask me to come back to this specific location because he loves the great services they give and the ice creams are delicious!
Additionally, their pricing is lower than other Baskin Robin’s stores throughout Richmond Hill! I was also surprised how clean it is inside. I would highly recommend going to this specific location of Baskin Robbin’s!
Atmosphere: 5
Food: 5
Service: 5
Very clean,nice and kind also the price was really good too plus the taste was the best that I have ever tried!!!!
Kid-friendliness: They were very very nice and kind.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Yesterday, I visited the Baskin Robbins location on Rutherford and Bathurst Street. I experienced the most rude and unpleasant customer service.
One would expect a visit to an ice cream shop to be a fun and welcoming experience, but at this particular location, the young male employee exhibited a complete lack of knowledge and understanding on how to properly behave and treat customers with respect.
When I had purchased 20 gift cards, the employee angrily threw them at me when I asked for individual receipts.
After I insisted on getting individual receipts, the employee repeatedly swiped the same card 20 times and then tossed all the receipts at me.
I have never encountered such an unpleasant situation before.
I will definitely follow up with the franchise, as this behavior is completely unacceptable.
If my young children had been there without me, I shudder to think how the employee would have treated them.
This is very, very poor behavior and the worst customer service I have ever experienced.
I would NOT recommend going to this particular Baskin Robbins location.
Atmosphere: 1
Service: 1
We waited till 11:05 a.m yesterday but it was closed.
Atmosphere: 1
Food: 1
Service: 1
Don’t go to this store, you will be charged extra with no reason. I was trying to order an exact same ice cream cake which was ordered just a week ago, but the price was increased $10 from $40 to $50. When asked their manager the reason, the answer is “this is today’s price, I don’t know who gave you that price last week.”When asked what the price was based on, the manager said she makes the price. Eventually went to another store on Major Mac.
Atmosphere: 1
Service: 1
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Busy location, ice cream was good and fresh as expected from Baskin Robbins.The lady helping my nephew and I was very patient when allowing my nephew to sample a few different flavors.
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