I bought the L. Mango Pomelo Sago Smoothise and found an unknown orange plastic thread in my drink. This drink has a lot of toppings and I accidentally drank some of it. Could you please pay attention to hygiene?
Ivy F ang
The straw was given to the wrong person. The waiter was training new employees and seemed very busy. The food was delicious.
Doreen Ngo
Horrible customer service. Go to any other coco location but this one. They are not accommodating to its customers and their restrictions. Please retrain your staff.
Jack White
Extremely rude stuff.
Smartie Meow
Poor customer service. Punch in my phone number to check in the guy did not give me point. When I asked him for th point he freaking roll his eyes. Telling me I'm annoying. He said he will give me point after he made the drink. When my drink is ready another gave me the drink. I asked another guy for point. The other asked me if I key my phone Number I said yes but guy A didn't give me point . Guy A was making drink gave me the same face and said I'm making drinks that when I cannot give you point . It was just a simple thing when did he make it so difficult. Just ask guy b to give me the point. I don't have wait for that attitude guy to give me point. What kind of service is this. I don't deserve this kind of service at all.
Jonathan Sellers
mid drink, staff hella confused
Hana
Poor customer service. The staff at the front was so aggressive and not friendly at all. I have been a loyal customer at Coco but definitely will never come back to this location.
Edward Yap
My go-to place for (non-milk) bubble tea. Pretty good service.
Ada Liu
This is not the first time I've encountered this problem. The straw softens too quickly and the pearls in the milk tea cannot be sucked out at all. Paper straws are environmentally friendly, but they quickly soften, cannot be washed, and cannot even absorb liquids.
Atmosphere: 4
Food: 2
Service: 4
Boonsung kim
I ordered Mango GT, but it was awful. The taste is like one pumping of mango juice with water, not Green tea. I cannot taste Green tea at all. Waste of money
I ordered “3 guys” and it comes with pearls, grass jelly and pudding for toppings. I requested for them to not put any pearls in it and I would like to mention that I didn’t ask for extra toppings either I just wanted my drink to exclude the pearls. The staff told me they couldn’t do that, citing store policy. One staff member seemed more concerned about losing his job than helping, and another looked like he hated being there. Overall, this location has poor customer service and lack of understanding the English language. I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
xiaomiao Huang
His milk tea is getting weaker and weaker, which is very sad for people who drink it three or four times a week. I have been drinking his milk tea for the past few years. I don’t know if it’s because of the change of these guys or something. If it still does the same thing after two chances, I'll change the brand.
Atmosphere: 4
Food: 2
Service: 4
DAsia Joyess
Service was fast and friendly and bubble teas were very refreshing.
Parking: Parking lock can be busy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro Slush, Mango Passion Fruit Slush, Coconut Jelly
Honglin Li
The lady at the front desk who went to the store today was very nice, but could you add some high stools to the small table? It's inconvenient to sit there and drink. Thank you.
I bought the L. Mango Pomelo Sago Smoothise and found an unknown orange plastic thread in my drink. This drink has a lot of toppings and I accidentally drank some of it. Could you please pay attention to hygiene?
The straw was given to the wrong person. The waiter was training new employees and seemed very busy. The food was delicious.
Horrible customer service. Go to any other coco location but this one. They are not accommodating to its customers and their restrictions. Please retrain your staff.
Extremely rude stuff.
Poor customer service. Punch in my phone number to check in the guy did not give me point. When I asked him for th point he freaking roll his eyes. Telling me I'm annoying. He said he will give me point after he made the drink. When my drink is ready another gave me the drink. I asked another guy for point. The other asked me if I key my phone Number I said yes but guy A didn't give me point . Guy A was making drink gave me the same face and said I'm making drinks that when I cannot give you point . It was just a simple thing when did he make it so difficult. Just ask guy b to give me the point. I don't have wait for that attitude guy to give me point. What kind of service is this. I don't deserve this kind of service at all.
mid drink, staff hella confused
Poor customer service. The staff at the front was so aggressive and not friendly at all. I have been a loyal customer at Coco but definitely will never come back to this location.
My go-to place for (non-milk) bubble tea. Pretty good service.
This is not the first time I've encountered this problem. The straw softens too quickly and the pearls in the milk tea cannot be sucked out at all. Paper straws are environmentally friendly, but they quickly soften, cannot be washed, and cannot even absorb liquids.
Atmosphere: 4
Food: 2
Service: 4
I ordered Mango GT, but it was awful.
The taste is like one pumping of mango juice with water, not Green tea. I cannot taste Green tea at all. Waste of money
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered “3 guys” and it comes with pearls, grass jelly and pudding for toppings. I requested for them to not put any pearls in it and I would like to mention that I didn’t ask for extra toppings either I just wanted my drink to exclude the pearls. The staff told me they couldn’t do that, citing store policy. One staff member seemed more concerned about losing his job than helping, and another looked like he hated being there. Overall, this location has poor customer service and lack of understanding the English language. I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
His milk tea is getting weaker and weaker, which is very sad for people who drink it three or four times a week. I have been drinking his milk tea for the past few years. I don’t know if it’s because of the change of these guys or something. If it still does the same thing after two chances, I'll change the brand.
Atmosphere: 4
Food: 2
Service: 4
Service was fast and friendly and bubble teas were very refreshing.
Parking: Parking lock can be busy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro Slush, Mango Passion Fruit Slush, Coconut Jelly
The lady at the front desk who went to the store today was very nice, but could you add some high stools to the small table? It's inconvenient to sit there and drink. Thank you.
Atmosphere: 3
Food: 5
Service: 5
Customer service can be better
Atmosphere: 1
Food: 2
Service: 1
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