KFC
1 Promenade Cir, Thornhill
(905) 762-1926
Recent Reviews
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Quick service,
Atmosphere: 5
Food: 5
Service: 5
Great staff friendly and food was amazing fresh
Atmosphere: 5
Food: 5
Service: 5
Great people
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Great service nice workers good food
Atmosphere: 5
Food: 5
Service: 5
Thank you for the fresh chicken and fries
Atmosphere: 5
Food: 5
Service: 5
RUDE STAFF
Atmosphere: 1
Food: 1
Service: 1
Always has the Slowest service you literally have to wait 30 mins for your food to be ready when it is suppose to be a fast food restaurant and it’s always one person working
Atmosphere: 1
Food: 3
Service: 1
Absolutely terrible experience at this KFC location. The service was shockingly rude from the moment I walked in. Staff seemed annoyed to be there and made no effort to be helpful or polite. I was met with eye rolls and a dismissive attitude.
I got a combo and asked for sauce & they charged me double
This is not the kind of treatment anyone deserves, especially when you're spending your hard-earned money. I won’t be returning to this location, and I hope management seriously addresses their customer service issues. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Great service and kind people
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Perfect environment
Atmosphere: 5
Food: 5
Service: 5
They don’t honour Tuesday special and they claimed out of stock
Atmosphere: 1
Food: 1
Service: 1
Avoid this KFC location at all costs.
I waited 15 minutes on a Thursday evening before anyone even asked if they could take my order.
There was only one staff member—acting as cashier, cook, and cleaner. When I asked, she confirmed she was doing it all alone.
When I tried to place a standard order, she said it would take 20 minutes to prepare.
This is supposed to be fast food. I could get served faster at a sit-down restaurant.
It's disgraceful that management would leave one person to run the entire store during a busy night. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
The cashier at this KFC has serious issues and is very dishonest. I ordered two combos and specifically asked to upgrade both fries to poutine. The menu clearly stated that this upgrade costs $1.49. However, when I looked at the receipt, I saw a $6 charge for the upgrade.
I asked the cashier why I was double-charged, and he said, “You said you wanted to upgrade both, it’s $3 each.” I replied, “Isn't it $1.49 each?” He said no, the system charges $3 for the upgrade.
I pointed at the menu and said, “It clearly says $1.49, not $3.” Then he changed his story and said, “$1.49 is for the small size, $3 is for the large. So which one do you want?” His tone and attitude were extremely rude.
I said I just want whatever the original menu says — $1.49 regardless of the size. He stormed off into the kitchen, and after a while came back out with the food. The whole time, he never said sorry or thank you. His attitude was terrible, his English was poor, and communication was very difficult. I will never go back to this KFC again.
Atmosphere: 1
Food: 2
Service: 1
Happy good customer service!
Atmosphere: 5
Food: 5
Service: 5
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