Terrible customer service. I reached out to head office to see what they can do about this McDonald's.
Atmosphere: 1
Food: 1
Service: 1
Buğlem Yağan
Today I had an extremely disappointing experience at this McDonald’s location, and as a customer I left feeling completely ignored and disrespected.
I arrived at the restaurant around 10:20–10:30 PM. Before going there, I checked Google Maps, which clearly showed that the closing time was 11:00 PM, so I assumed I still had time to order. When I walked in, I started placing my order at the self-service kiosk while a female employee was already collecting chairs from the tables. She told me that they were closed.
I politely explained to her that Google Maps shows the closing time as 11:00 PM. Her response was simply that they were closed because it was already around 10:30 and they were “cleaning up.” However, when a business lists its closing time as 11:00 PM, customers reasonably expect that service will be available until that time. If service actually stops at 10:30 PM, then that information should be clearly reflected online so customers are not misled.
I calmly explained this and suggested that at the very least the closing time should be corrected online so other customers do not experience the same confusion. At that point, the employee went to call the manager.
While I was still speaking with the employee and before the manager arrived, two other customers walked into the restaurant and attempted to place an order as well. The employee told them the restaurant was closed. They did not question it and simply left. This clearly shows that customers are still arriving at that time, not just me.
When the manager arrived, whose name was Angie, the situation became even more frustrating. Before I could properly explain what had happened, she immediately started talking over me and repeatedly interrupted me. As a customer, I was barely given the chance to speak or explain the situation. I was not there to argue — my goal was simply to either be served since the listed closing time had not yet passed, or at the very least ensure the closing hours online were corrected.
Throughout the interaction, I genuinely tried to remain calm, respectful, and polite, because I wanted to resolve the issue in a reasonable way. Unfortunately, the same level of respect was not shown in return. Angie’s dismissive attitude and unwillingness to even listen to a customer created a very unprofessional and unpleasant experience.
My expectations as a customer are very simple: • If the closing time is listed as 11:00 PM, service should reasonably be available until that time. • If service actually stops earlier, then Google Maps and other platforms should be updated to reflect the correct hours. • Most importantly, customers deserve to be listened to instead of being interrupted and dismissed.
This experience left me genuinely frustrated and disappointed. I hope management takes this feedback seriously and addresses both the incorrect closing hour information and the lack of professional customer service displayed during this interaction.
Atmosphere: 1
Food: 1
Service: 1
Arya Behtarin
Fast service, great staff.
Atmosphere: 3
Food: 4
Service: 5
Haoxu Wang
Ordered delivery, they forgot fries 🍟😞
Atmosphere: 1
Food: 1
Service: 1
Blaine Smith
Service isn’t great and other locations serve better food with more selection
Atmosphere: 4
Food: 4
Service: 4
O S
I visited this location on October 27, 2025 at around 7:30 PM. My order number was 752, and they were already serving #757. When I asked where my order was one staff said ut is coming. After seeing order serve #759 I asked again and one young member reacted by saying “Oh my gosh”, which was rude and unprofessional.
Then another staff member told me my order was a “big sandwiches order” so they served others first. Excuse me — I only ordered 2 Big Macs, 1 cheeseburger, and 1 Jr. Chicken. If that’s considered a “big order,” your team really needs better training.
One of the counter staff who said oh my gosh (Filipino girl working at 7:30 PM) was involved. This isn’t about her race but about poor customer service and lack of professionalism.
If the head office sees this, please train your staff properly. Customers should not be made to feel disrespected or ignored.
Atmosphere: 1
Food: 4
Service: 1
Dolma sherpa
Have to wait almost 15 min for my order.
J J
While I was drinking my smoothie, I found a small bug in it 🙄
Atmosphere: 1
Food: 1
Service: 1
Pouria Tehrani
Very annoying service. I offered them to hire me with a good experience but they refused. Also I ordered an ice coffee without anything else but it took 10 minutes. What is your problem McDonlad’s you can’t give my service fast and you refuse to hire people? I really don’t get that you just waste people’s time and making young people miserable by finding work
Atmosphere: 2
Food: 3
Service: 1
Rafael Dilig
Limited time items were not available. (Teriyaki Chicken Burger & Biscoff McFlurry)
worst experience ever she was using their phone and not listening to customers Nd not wearing their uniform ???
Atmosphere: 1
Food: 1
Service: 1
Oleksii Yarovyi
dirty, trash everywhere, below average service
Atmosphere: 1
Food: 2
Service: 1
Edward eduarte
Crew and even the Manager DO NOT FOLLOW FOOD AND SAFETY PRACTICES! They are not using HAIRNET! The manager does the same and even serving people with big jeweries! I’m not going back on this branch ever again! I’m not gonna wait to see my food with hair!
DISGUSTING!
Robbie Singh
Half of the items on the menu aren't even available, and horrible service
Atmosphere: 1
Food: 1
Service: 1
Sasan Alavi
The staff were extremely rude and unhelpful. They showed no interest in welcoming customers, addressing their needs, or even doing the basic duties of their job. It was clear that customer satisfaction meant nothing to them. Honestly, I’m really disappointed in McDonald’s for having employees like this. It’s damaging to the brand and the overall experience. I truly hope they take more care in hiring and training staff in the future.
Terrible customer service. I reached out to head office to see what they can do about this McDonald's.
Atmosphere: 1
Food: 1
Service: 1
Today I had an extremely disappointing experience at this McDonald’s location, and as a customer I left feeling completely ignored and disrespected.
I arrived at the restaurant around 10:20–10:30 PM. Before going there, I checked Google Maps, which clearly showed that the closing time was 11:00 PM, so I assumed I still had time to order. When I walked in, I started placing my order at the self-service kiosk while a female employee was already collecting chairs from the tables. She told me that they were closed.
I politely explained to her that Google Maps shows the closing time as 11:00 PM. Her response was simply that they were closed because it was already around 10:30 and they were “cleaning up.” However, when a business lists its closing time as 11:00 PM, customers reasonably expect that service will be available until that time. If service actually stops at 10:30 PM, then that information should be clearly reflected online so customers are not misled.
I calmly explained this and suggested that at the very least the closing time should be corrected online so other customers do not experience the same confusion. At that point, the employee went to call the manager.
While I was still speaking with the employee and before the manager arrived, two other customers walked into the restaurant and attempted to place an order as well. The employee told them the restaurant was closed. They did not question it and simply left. This clearly shows that customers are still arriving at that time, not just me.
When the manager arrived, whose name was Angie, the situation became even more frustrating. Before I could properly explain what had happened, she immediately started talking over me and repeatedly interrupted me. As a customer, I was barely given the chance to speak or explain the situation. I was not there to argue — my goal was simply to either be served since the listed closing time had not yet passed, or at the very least ensure the closing hours online were corrected.
Throughout the interaction, I genuinely tried to remain calm, respectful, and polite, because I wanted to resolve the issue in a reasonable way. Unfortunately, the same level of respect was not shown in return. Angie’s dismissive attitude and unwillingness to even listen to a customer created a very unprofessional and unpleasant experience.
My expectations as a customer are very simple:
• If the closing time is listed as 11:00 PM, service should reasonably be available until that time.
• If service actually stops earlier, then Google Maps and other platforms should be updated to reflect the correct hours.
• Most importantly, customers deserve to be listened to instead of being interrupted and dismissed.
This experience left me genuinely frustrated and disappointed. I hope management takes this feedback seriously and addresses both the incorrect closing hour information and the lack of professional customer service displayed during this interaction.
Atmosphere: 1
Food: 1
Service: 1
Fast service, great staff.
Atmosphere: 3
Food: 4
Service: 5
Ordered delivery, they forgot fries 🍟😞
Atmosphere: 1
Food: 1
Service: 1
Service isn’t great and other locations serve better food with more selection
Atmosphere: 4
Food: 4
Service: 4
I visited this location on October 27, 2025 at around 7:30 PM.
My order number was 752, and they were already serving #757. When I asked where my order was one staff said ut is coming. After seeing order serve #759 I asked again and one young member reacted by saying “Oh my gosh”, which was rude and unprofessional.
Then another staff member told me my order was a “big sandwiches order” so they served others first. Excuse me — I only ordered 2 Big Macs, 1 cheeseburger, and 1 Jr. Chicken. If that’s considered a “big order,” your team really needs better training.
One of the counter staff who said oh my gosh (Filipino girl working at 7:30 PM) was involved. This isn’t about her race but about poor customer service and lack of professionalism.
If the head office sees this, please train your staff properly. Customers should not be made to feel disrespected or ignored.
Atmosphere: 1
Food: 4
Service: 1
Have to wait almost 15 min for my order.
While I was drinking my smoothie, I found a small bug in it 🙄
Atmosphere: 1
Food: 1
Service: 1
Very annoying service. I offered them to hire me with a good experience but they refused. Also I ordered an ice coffee without anything else but it took 10 minutes. What is your problem McDonlad’s you can’t give my service fast and you refuse to hire people? I really don’t get that you just waste people’s time and making young people miserable by finding work
Atmosphere: 2
Food: 3
Service: 1
Limited time items were not available. (Teriyaki Chicken Burger & Biscoff McFlurry)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
worst experience ever she was using their phone and not listening to customers Nd not wearing their uniform ???
Atmosphere: 1
Food: 1
Service: 1
dirty, trash everywhere, below average service
Atmosphere: 1
Food: 2
Service: 1
Crew and even the Manager DO NOT FOLLOW FOOD AND SAFETY PRACTICES! They are not using HAIRNET! The manager does the same and even serving people with big jeweries! I’m not going back on this branch ever again! I’m not gonna wait to see my food with hair!
DISGUSTING!
Half of the items on the menu aren't even available, and horrible service
Atmosphere: 1
Food: 1
Service: 1
The staff were extremely rude and unhelpful. They showed no interest in welcoming customers, addressing their needs, or even doing the basic duties of their job. It was clear that customer satisfaction meant nothing to them.
Honestly, I’m really disappointed in McDonald’s for having employees like this. It’s damaging to the brand and the overall experience. I truly hope they take more care in hiring and training staff in the future.
Atmosphere: 1
Food: 2
Service: 1
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