Popped in to grab a tea and a donut. Service was extremely slow and there was flies on the donuts. Decided to leave and take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Gin Salavaria
This happened earlier, I ordered large brown sugar latte with oat milk instead of regular milk, but alas I received a regular latte. I didn’t have time to ask them to replace it as I was waiting outside in the cold snowy early morning. They wouldn’t even open the door for a paying customer. Although I give credit for the lady and the other male employee that talked to me why they can’t open the store for dine in. I understand that but it was literally snowing hard. Also the old guy baker is really rude. The lady told me he is the manager but when I asked to talk to him he rudely dismissed me by making faces and hands signs signifying he doesn’t wanna talk to me. So rude and don’t wanna talk to customers. I think you should hire employees who have good customer service skills. That guy is definitely not one of them.
Atmosphere: 1
Food: 1
Service: 1
Sanaz B
Does staff here are amazing but the main issue I have is that when I'm going to work I place a mobile order to speed things up and they never have it prepared and I usually have to wait in the parking lot for them to deliver it which is not the point of placing an order in advance
Harsimrat Singh
Worst tim hortons i have ever been too Worst staff
Atmosphere: 1
Food: 1
Service: 1
Randy Steinberg
Went for an afternoon snack and beverage. Was craving a donut. Firstly, there were maybe four kinds of donuts to choose from. They were scarce and unappealing. More importantly, there were many fruit flies in the case that displays the donuts. It's disgusting. Health Dept. needs to investigate. I live close by but I don't plan on stepping foot in there anytime soon. Staff didn't care either after I pointed it out.
Atmosphere: 2
Food: 1
Service: 3
Isaac Burke
I’m so mad saying this that I hope all of the crew working the shift at 4 on Tuesday get fired because I got a sandwich a sandwich and it took 10 minutes for the food and it would be fine if everyone took 10 minutes for food but no the drive through took 30 seconds for the food and there were multiple people in line and one guy even had to refund because he had to go and he only got a rap this is the worst thing that has happened here to me
Atmosphere: 1
Food: 3
Service: 1
azadar
Rudest staff i have ever met Messed up the order asked for a cold drink she gave me a hot asked for a fix she just dropped 2 ice cubes in the drink and said it's now cold and they don't have cold vanilla cap so said fine asked for them to just fixed the hot made us pay for another drink he was so rude and aggressive never returning here
Atmosphere: 1
Food: 1
Service: 1
Rick DeMarsh
Beautiful place with a fresh new look and great friendly staff
Atmosphere: 5
Food: 5
Service: 5
Rhyl P
This is the perfect example of what Tim Hortons has become with no diversity in their staff, dirty tables and trash cans overflowing with garbage. If there was zero stars I would have given them zero stars.
I rarely leave reviews, but my recent experience at this Tim Hortons was too frustrating to ignore. The service was honestly terrible. I waited over 15 minutes just to place my order, and the staff seemed disorganized and overwhelmed—even though it wasn’t that busy inside.
When I finally got my order, it was wrong. I had to go back and ask for it to be corrected, which added even more time to the already long wait. No apology, no sense of urgency—just blank stares and attitude.
The whole place felt like it was being run without any care for customers. I get that things can get hectic, but this was just poor service all around. Definitely not the Tim Hortons standard I’m used to. Won’t be coming back to this location anytime soon.
Peter Pakatchian
Horrible service that don’t understand how to make a simple ice capp with espresso. In addition, feel bad for the new employee, no one giving him guidance on how to make the drink, and then the supervisor or senior jumped in and made the drinks worse.. hire people that care to work or teach others not because they’re cheap. Online order 10 mins before, waited at the store an additional 10 mins
Saifkhan Khan
Lazy people working here
Adine Owieczka
I'm supposed to guess what's on the menu via the drive thru .... asking what are the sandwiches, dude at mic repeats it's all there, and nope ... baked goods, drinks & flat breads / meals .... no sandwiches. Tells me my options are for him to list them or come in. Ummmm, what's the point of offering drive thru? I've no idea if I even got the right sandwich, yet it's MY problem this location chooses to list only what it deems necessary. What's next? No prices? No pics? Just throw something at the wall & hope it's what was ordered? What is wrong with this company? It's gone so south, it's not even Canadian in value or service.
Stacy Chan
I ordered a pack of 40 Timbits and they forcibly squished them all into a 20-pack box. Why not just give me two 20-pack boxes instead? The presentation was poor and unacceptable.
Staffs are friendly♡ Donut so fresh♡
Atmosphere: 5
Food: 5
Service: 5
Popped in to grab a tea and a donut. Service was extremely slow and there was flies on the donuts. Decided to leave and take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
This happened earlier, I ordered large brown sugar latte with oat milk instead of regular milk, but alas I received a regular latte. I didn’t have time to ask them to replace it as I was waiting outside in the cold snowy early morning. They wouldn’t even open the door for a paying customer. Although I give credit for the lady and the other male employee that talked to me why they can’t open the store for dine in. I understand that but it was literally snowing hard. Also the old guy baker is really rude. The lady told me he is the manager but when I asked to talk to him he rudely dismissed me by making faces and hands signs signifying he doesn’t wanna talk to me. So rude and don’t wanna talk to customers. I think you should hire employees who have good customer service skills. That guy is definitely not one of them.
Atmosphere: 1
Food: 1
Service: 1
Does staff here are amazing but the main issue I have is that when I'm going to work I place a mobile order to speed things up and they never have it prepared and I usually have to wait in the parking lot for them to deliver it which is not the point of placing an order in advance
Worst tim hortons i have ever been too
Worst staff
Atmosphere: 1
Food: 1
Service: 1
Went for an afternoon snack and beverage. Was craving a donut. Firstly, there were maybe four kinds of donuts to choose from. They were scarce and unappealing. More importantly, there were many fruit flies in the case that displays the donuts. It's disgusting. Health Dept. needs to investigate. I live close by but I don't plan on stepping foot in there anytime soon. Staff didn't care either after I pointed it out.
Atmosphere: 2
Food: 1
Service: 3
I’m so mad saying this that I hope all of the crew working the shift at 4 on Tuesday get fired because I got a sandwich a sandwich and it took 10 minutes for the food and it would be fine if everyone took 10 minutes for food but no the drive through took 30 seconds for the food and there were multiple people in line and one guy even had to refund because he had to go and he only got a rap this is the worst thing that has happened here to me
Atmosphere: 1
Food: 3
Service: 1
Rudest staff i have ever met
Messed up the order asked for a cold drink she gave me a hot asked for a fix she just dropped 2 ice cubes in the drink and said it's now cold and they don't have cold vanilla cap so said fine asked for them to just fixed the hot made us pay for another drink he was so rude and aggressive never returning here
Atmosphere: 1
Food: 1
Service: 1
Beautiful place with a fresh new look and great friendly staff
Atmosphere: 5
Food: 5
Service: 5
This is the perfect example of what Tim Hortons has become with no diversity in their staff, dirty tables and trash cans overflowing with garbage. If there was zero stars I would have given them zero stars.
Restaurantji Recommends
I rarely leave reviews, but my recent experience at this Tim Hortons was too frustrating to ignore. The service was honestly terrible. I waited over 15 minutes just to place my order, and the staff seemed disorganized and overwhelmed—even though it wasn’t that busy inside.
When I finally got my order, it was wrong. I had to go back and ask for it to be corrected, which added even more time to the already long wait. No apology, no sense of urgency—just blank stares and attitude.
The whole place felt like it was being run without any care for customers. I get that things can get hectic, but this was just poor service all around. Definitely not the Tim Hortons standard I’m used to. Won’t be coming back to this location anytime soon.
Horrible service that don’t understand how to make a simple ice capp with espresso. In addition, feel bad for the new employee, no one giving him guidance on how to make the drink, and then the supervisor or senior jumped in and made the drinks worse.. hire people that care to work or teach others not because they’re cheap. Online order 10 mins before, waited at the store an additional 10 mins
Lazy people working here
I'm supposed to guess what's on the menu via the drive thru .... asking what are the sandwiches, dude at mic repeats it's all there, and nope ... baked goods, drinks & flat breads / meals .... no sandwiches. Tells me my options are for him to list them or come in. Ummmm, what's the point of offering drive thru?
I've no idea if I even got the right sandwich, yet it's MY problem this location chooses to list only what it deems necessary.
What's next? No prices? No pics? Just throw something at the wall & hope it's what was ordered?
What is wrong with this company? It's gone so south, it's not even Canadian in value or service.
I ordered a pack of 40 Timbits and they forcibly squished them all into a 20-pack box. Why not just give me two 20-pack boxes instead? The presentation was poor and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Loading...