I had a terrible experience with this service. I was told my driver was just minutes away, only to find out laterâafter calling backâthat the order hadnât even been placed. This level of disorganization is unacceptable. Itâs incredibly frustrating to be misled and then left without any resolution. I expect basic competence when placing an order, and unfortunately, this team completely missed the mark.
Chris Kowlessar
If you actually want to receive your order, it would be best to order somewhere else.
Douglas Murdoch
Hey Ginoâs⊠we gotta have a talk⊠your pizza has fueled me for all of my adult life. You guys have the best deals and in my opinion the best pizza in town. But over the last few months the service has gotten incredibly bad. It started when a driver brought my pizza to the wrong house. I wasnât too upset because yall made me a new pizza as well as a second pizza to make up for it. The driver was super nice and that all made up for the long wait. The second issue I had was when I placed an order online. Google and your website said you were open so when I got to the end of the order and it wouldnât let me place it saying ârestaurant closedâ I was confused. Especially since it still took my money. Getting the money back was a major hassle but I did get it back and I wanted to call it a fluke. Third issue was when the driver dropped my order off at the wrong house again. I had people at my house that day so I was really bummed when we were told to wait for a new pizza. The driver brought the pizza and was nice so I still didnât get very upset but I was getting cautious. The fourth issue was when I had order online (I didnât pre pay this time) for pick up. The order went through and again. Everything said that you should still be open. When I rolled up the door was locked and an employee was standing at the counter waving me off. I waited at the door as my order had been placed and I had confirmed that the location was open. The employee came to the door saying âsorry we are closedâ I told him my order had gone through but he insisted they were closed and locked the door. Now⊠this evening I am having my 5th issue. I ordered online. A large pizza two dips and 2 drinks at 10:45pm. Yet I sit here with no food at 2am. The order had gone through online but nothing came. I received no call or any form of contact saying I would not get my food. Now is my pizza gonna show up at my door when they open tomorrow? Maybe Iâm not sure. Iâm not paying for it if it does. I wanted all these issues to be one offs but clearly they are not. I donât want to see one of my favourite pizza places go down the drain. If your hours have changed that fine but please update the website and google. I work at a hotel and I tell all my guests to order from Ginoâs because they are the most reliable for well priced good pizza. I want that to remain the truth because I love yall so much. Tbf all of these issues have come from the Cumberland location. I canât speak on the other locations
Jessica
If there was 0 star option I would click it. I ordered a pizza at 4:30, and was told it would take 45 minutes. After calling twice and being assured it was on the way, it didnât arrive until 6:25âalmost a two-hour wait for pizza that wasnât even good. It was cold, and when I called again, they said they couldnât offer a refund, only a $10 credit. I highly recommend avoiding ordering from here.
S Anthrows
Ordered the other evening for delivery and pre-paid online. Recieved a call shortly after that there were no drivers and I would be refunded for the delivery and drivers tip (because I came and picked it up instead) but have not yet recieved said refund. Can not get ahold of customer service either.
Shana Kelly
Ordered online, both pizzas were wrong (one was pineapple instead of pepperoni??) I called the customer service line and was told that they couldn't redeliver because they had no drivers tonight.... it's 6pm on a Thursday and I just had it delivered. I was offered a 10$ credit that would require me to call in to customer service next time I order which is a ridiculous policy when we order online for convenience and that adds another step. Very frustrated, will not be ordering again.
La Gallega
I felt bad for not tipping the guy tonight but our order was so late in arriving we were about to call to cancel. My kids are thrilled it finally got here. One time we waited 2.5 hours for our order. I appreciate places get busy but this location in particular is just brutal. The franchise should really penalize this location for giving them a bad name
Food: 5
Service: 1
Beth Robinson
Waited 2 hours for pizza and then called, waited on hold for 15 minutes. Was offered $5 towards our next order as compensation. Am still waiting on pizza, 2.5 hours later.
Ended up waiting 3 hours.
Owen Davies
Worked there, poor food practises, runs low on toppings and tells employees to reduce amount of toppings being used. Nit a safe working environment. Had a knife thrown at me by another employee and the owners did nothing to the aggressor and expected me to continue working with them. Horrible place.
Pickup order. Moved to this side of town, the pizza was a disaster. The dough was way over proofed, topping were so skimpy that one can play guess the topping. Can't comment much about service or atmosphere but food was useless.
Atmosphere: 2
Food: 1
Service: 3
Arvin Samra
Pickup order. Moved to this side of town, the pizza was a disaster. The dough was way over proofed, topping were so skimpy that one can play guess the topping. Can't comment much about service or atmosphere but food was useless.
Atmosphere: 2
Food: 1
Service: 3
Jasmine Baxter
If you like more of a home made crust compared to a factory(pizza hut) pressed dough crust this is good ??
Very good pizza and very nice employeeđ
I had a terrible experience with this service. I was told my driver was just minutes away, only to find out laterâafter calling backâthat the order hadnât even been placed. This level of disorganization is unacceptable. Itâs incredibly frustrating to be misled and then left without any resolution. I expect basic competence when placing an order, and unfortunately, this team completely missed the mark.
If you actually want to receive your order, it would be best to order somewhere else.
Hey Ginoâs⊠we gotta have a talk⊠your pizza has fueled me for all of my adult life. You guys have the best deals and in my opinion the best pizza in town. But over the last few months the service has gotten incredibly bad. It started when a driver brought my pizza to the wrong house. I wasnât too upset because yall made me a new pizza as well as a second pizza to make up for it. The driver was super nice and that all made up for the long wait. The second issue I had was when I placed an order online. Google and your website said you were open so when I got to the end of the order and it wouldnât let me place it saying ârestaurant closedâ I was confused. Especially since it still took my money. Getting the money back was a major hassle but I did get it back and I wanted to call it a fluke. Third issue was when the driver dropped my order off at the wrong house again. I had people at my house that day so I was really bummed when we were told to wait for a new pizza. The driver brought the pizza and was nice so I still didnât get very upset but I was getting cautious. The fourth issue was when I had order online (I didnât pre pay this time) for pick up. The order went through and again. Everything said that you should still be open. When I rolled up the door was locked and an employee was standing at the counter waving me off. I waited at the door as my order had been placed and I had confirmed that the location was open. The employee came to the door saying âsorry we are closedâ I told him my order had gone through but he insisted they were closed and locked the door. Now⊠this evening I am having my 5th issue. I ordered online. A large pizza two dips and 2 drinks at 10:45pm. Yet I sit here with no food at 2am. The order had gone through online but nothing came. I received no call or any form of contact saying I would not get my food. Now is my pizza gonna show up at my door when they open tomorrow? Maybe Iâm not sure. Iâm not paying for it if it does. I wanted all these issues to be one offs but clearly they are not. I donât want to see one of my favourite pizza places go down the drain. If your hours have changed that fine but please update the website and google. I work at a hotel and I tell all my guests to order from Ginoâs because they are the most reliable for well priced good pizza. I want that to remain the truth because I love yall so much. Tbf all of these issues have come from the Cumberland location. I canât speak on the other locations
If there was 0 star option I would click it.
I ordered a pizza at 4:30, and was told it would take 45 minutes. After calling twice and being assured it was on the way, it didnât arrive until 6:25âalmost a two-hour wait for pizza that wasnât even good. It was cold, and when I called again, they said they couldnât offer a refund, only a $10 credit. I highly recommend avoiding ordering from here.
Ordered the other evening for delivery and pre-paid online. Recieved a call shortly after that there were no drivers and I would be refunded for the delivery and drivers tip (because I came and picked it up instead) but have not yet recieved said refund. Can not get ahold of customer service either.
Ordered online, both pizzas were wrong (one was pineapple instead of pepperoni??)
I called the customer service line and was told that they couldn't redeliver because they had no drivers tonight.... it's 6pm on a Thursday and I just had it delivered.
I was offered a 10$ credit that would require me to call in to customer service next time I order which is a ridiculous policy when we order online for convenience and that adds another step. Very frustrated, will not be ordering again.
I felt bad for not tipping the guy tonight but our order was so late in arriving we were about to call to cancel. My kids are thrilled it finally got here. One time we waited 2.5 hours for our order. I appreciate places get busy but this location in particular is just brutal. The franchise should really penalize this location for giving them a bad name
Food: 5
Service: 1
Waited 2 hours for pizza and then called, waited on hold for 15 minutes. Was offered $5 towards our next order as compensation. Am still waiting on pizza, 2.5 hours later.
Ended up waiting 3 hours.
Worked there, poor food practises, runs low on toppings and tells employees to reduce amount of toppings being used. Nit a safe working environment. Had a knife thrown at me by another employee and the owners did nothing to the aggressor and expected me to continue working with them. Horrible place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pickup order. Moved to this side of town, the pizza was a disaster. The dough was way over proofed, topping were so skimpy that one can play guess the topping. Can't comment much about service or atmosphere but food was useless.
Atmosphere: 2
Food: 1
Service: 3
Pickup order. Moved to this side of town, the pizza was a disaster. The dough was way over proofed, topping were so skimpy that one can play guess the topping. Can't comment much about service or atmosphere but food was useless.
Atmosphere: 2
Food: 1
Service: 3
If you like more of a home made crust compared to a factory(pizza hut) pressed dough crust this is good ??
Atmosphere: 3
Food: 4
Service: 4
worst pizza ever âŠ. completely undercooked???
Food: 1
Service: 2
Excellent pizza, especially their meat lover.
Atmosphere: 4
Food: 5
Service: 5
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