They often don't have ordering online or through the app available. Seems like they just don't want to have to deal with that. As KFC often has deals through there that forces you to go in and pay full price. This is an ongoing long-term issue. Not a one off.
Atmosphere: 2
Food: 4
Service: 1
Quang Tri
_ Cool and clean interior _ Delicious food
Atmosphere: 3
Food: 4
Service: 4
Rebecca Bagacki
Kfc on Cumberland is the best KFC in the city! Everything about it is absolutely amazing. The people working are so friendly and nice, thank you so so much to the amazing staff!!
Atmosphere: 5
Food: 5
Service: 5
aishwarya rupendran
This KFC is one of the oldest franchise in Thunder bay. The service is exponential. The manager Mr. Kamal and Miss Hetal are very warm and cordial towards the customer. They take care of all your queries and are super helpful. The food is really fresh and at the right temperature which is really an add on to the experience. If you are craving KFC this is the best outlet.
Recommended dishes: 2 Original Recipe Sliders, Go Bucket - 2 Hot Wings
Devesh Gavankar
I recently visited KFC cumberland and had the pleasure of being served by Hetal. Her service was absolutely fabulous! From the moment I stepped in, Hetal greeted me with a warm and welcoming smile that made me feel instantly at ease. She was not only attentive and courteous but also took the time to patiently explain menu options and make helpful suggestions based on my preferences. Her attention to detail was impeccable, ensuring my order was accurate and served promptly.
What really stood out was Hetal’s genuine enthusiasm and commitment to providing an exceptional customer experience. she went above and beyond, checking in to see if everything was to my satisfaction and offering to assist with anything else I might need. Her professionalism, coupled with his friendly demeanours, truly made my dining experience memorable.
It’s rare to come across such dedicated employees who truly care about their customers, and Hetal is a shining example of that. KFC is incredibly fortunate to have someone like her on their team. Thank you, Hetal, for your outstanding service—I’ll definitely be back!
In addition to it, i also met another employee named Kamal, he too gave me a very welcome vibe, also his generous behaviour was extremely impressive, not most QSR’s in and around the town have such great employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Go Bucket - Popcorn Chicken, Go Bucket - 2 Hot Wings
Allura Prairie
Hetvi is amazing always nice and fast with service . She always very helpful and patient
Food: 5
Service: 5
Recommended dishes: Poutine
Danelle Bylund
Went to KFC Cumberland today and the service was fast and Hetyi was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Small Popcorn Chicken
CalofDuty55
Hetvi was very friendly cashier, fast service, food was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Popcorn Chicken
Irene Winters
KFC staff is really great and so cooperative and Kamal is very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bucket
David De Barros
We stopped here for a quick dinner as we traveled from Toronto to BC we had amazing service from Hetvi she greeted us with a huge smile as soon as we walked in even though our kids were being very loud and full of energy from sitting in the car for 8 hrs none of it fazed her she was so kind and smiled the whole time
Employees can at least smile while taking my order ?♂️
Janet Desgagne
The lady at the till was so friendly I felt so welcome. My order was spot on the cooks in the back were so speedy. Definitely love coming here so positive even when busy . My server was Hetvi and her ability to keep positive and happy when busy is a skill set you don’t alway see
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine
Fwzhur
I am so impressed with the Customer Service. Store is maintaining cleanliness in the premises and girl name Hetvi is the best in customer service. She is very patient and doing really great job. I am daily customer so I know whenever she is there she does her job so nicely. Manager Kamal serves great chicken and never missed any item in the bag.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bucket
Whitney Echum
Came I'm a week ago. Hetvi is super friendly awesome costumer service. Thank you again Hetvi and the KFC staff on Cumberland st for a great meal. ?
They often don't have ordering online or through the app available. Seems like they just don't want to have to deal with that. As KFC often has deals through there that forces you to go in and pay full price. This is an ongoing long-term issue. Not a one off.
Atmosphere: 2
Food: 4
Service: 1
_ Cool and clean interior
_ Delicious food
Atmosphere: 3
Food: 4
Service: 4
Kfc on Cumberland is the best KFC in the city! Everything about it is absolutely amazing. The people working are so friendly and nice, thank you so so much to the amazing staff!!
Atmosphere: 5
Food: 5
Service: 5
This KFC is one of the oldest franchise in Thunder bay. The service is exponential. The manager Mr. Kamal and Miss Hetal are very warm and cordial towards the customer. They take care of all your queries and are super helpful. The food is really fresh and at the right temperature which is really an add on to the experience. If you are craving KFC this is the best outlet.
Recommended dishes: 2 Original Recipe Sliders, Go Bucket - 2 Hot Wings
I recently visited KFC cumberland and had the pleasure of being served by Hetal. Her service was absolutely fabulous! From the moment I stepped in, Hetal greeted me with a warm and welcoming smile that made me feel instantly at ease. She was not only attentive and courteous but also took the time to patiently explain menu options and make helpful suggestions based on my preferences. Her attention to detail was impeccable, ensuring my order was accurate and served promptly.
What really stood out was Hetal’s genuine enthusiasm and commitment to providing an exceptional customer experience. she went above and beyond, checking in to see if everything was to my satisfaction and offering to assist with anything else I might need. Her professionalism, coupled with his friendly demeanours, truly made my dining experience memorable.
It’s rare to come across such dedicated employees who truly care about their customers, and Hetal is a shining example of that. KFC is incredibly fortunate to have someone like her on their team. Thank you, Hetal, for your outstanding service—I’ll definitely be back!
In addition to it, i also met another employee named Kamal, he too gave me a very welcome vibe, also his generous behaviour was extremely impressive, not most QSR’s in and around the town have such great employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Go Bucket - Popcorn Chicken, Go Bucket - 2 Hot Wings
Hetvi is amazing always nice and fast with service . She always very helpful and patient
Food: 5
Service: 5
Recommended dishes: Poutine
Went to KFC Cumberland today and the service was fast and Hetyi was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine, Small Popcorn Chicken
Hetvi was very friendly cashier, fast service, food was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Popcorn Chicken
KFC staff is really great and so cooperative and Kamal is very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bucket
We stopped here for a quick dinner as we traveled from Toronto to BC we had amazing service from Hetvi she greeted us with a huge smile as soon as we walked in even though our kids were being very loud and full of energy from sitting in the car for 8 hrs none of it fazed her she was so kind and smiled the whole time
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent customer service by Hetvi.
Employees can at least smile while taking my order ?♂️
The lady at the till was so friendly I felt so welcome. My order was spot on the cooks in the back were so speedy. Definitely love coming here so positive even when busy . My server was Hetvi and her ability to keep positive and happy when busy is a skill set you don’t alway see
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine
I am so impressed with the Customer Service. Store is maintaining cleanliness in the premises and girl name Hetvi is the best in customer service. She is very patient and doing really great job. I am daily customer so I know whenever she is there she does her job so nicely. Manager Kamal serves great chicken and never missed any item in the bag.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bucket
Came I'm a week ago. Hetvi is super friendly awesome costumer service. Thank you again Hetvi and the KFC staff on Cumberland st for a great meal. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine
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