My favourtie McDonalds in town. Feels the safest and service is always top notch. I understand it gets busy but one employee noticed I was waiting a while and took it upon himself to ask my number and get my order ready.
Peggy Maggrah
Ordered a large decaf coffee with milk. Order 633. It was luke warm at best. Not happy
Iran Diaz
Excellent
Caleigh “Echo” Gibbs
Guy taking our order tried to correct us on what we wanted (hamburger plain, medium fry, large drink) and said that for 1 hamburger it would be a happy meal unless we wanted two. Lady at the second window handed me and my boyfriend our food and I check the burger (because it’s been made wrong here before) and it was a burger with everything on it. We asked her for a new burger because it was supposed to be plain and she told us we were wrong and had ordered a regular hamburger. Over all this experience was not pleasant, and as a former employee it does not make me happy to see how their standards for customer service have lowered.
Aparna Sreekumar
Food and water are basic needs for all human beings.
If you go to any Tim Hortons,Popeyes or any restaurants in Thunder Bay, you can get a cup of water through the drive-through (you might need to pay for a paper cup, but that’s okay).
If you go to the Memorial McDonald’s, Cumberland McDonald’s, or Red River McDonald’s, everyone can get a cup of water through the drive-through.
But if anyone goes to Arthur McDonald’s, no one can get a small cup of water through the drive-through. And if you ask why, they’ll tell you that “it’s against their law”—that if they (specifically Arthur McDonald’s) serve a simple water order through the drive-through, they’ll lose a lot of time.
But here’s the interesting part: all the McDonald’s in Thunder Bay are owned by Rob and operated by James, and they are both pure-hearted gentlemen. I don’t believe they would ever introduce such instructions to the crew.
This happened to my boyfriend a couple of times. He used to work at Memorial McDonald’s for three years, and he was a manager too. He never received any such instructions from Rob, James, or any of the salaried managers. That’s why I felt like I should share this.
Shame on arthur McDonald's crew members and managers
Mitchell Doucet
Now 24 hours
Alex marshall
Drive through often closed at night
cathy nevala
Everything I go there they get the drive through order wrong. Get home and find out it's wrong and you payed for stuff you didn't get. Very frustrating si I guess have to stay at window and check order and hold up line from now on.
Holly Jakubowski-
Fast & friendly
nikitha k
Saw the guy holding the lid of the cup with his mouth,disgusting 😐,poor hygiene. Time around 7.50pm
My partner and I both work customer service so are especially nice when ordering, but the guy on dt around midnight interrupted me twice while ordering and then corrected me on how to properly order my gf’s burger?? She gets no pickles onions or mustard and when I finished he said “just order only ketchup next time” but very condescending?? Get this man FIRED or RETRAINED, cause he has no clue what he’s doing. And on top of all that, he didn’t even punch in our food right, so why does it even matter HOW I ordered?
Laura Thomas
My burger was awesome fries were fresh and not loaded with salt. Fast food is fast food this McDonald's is by far the best!
Aslam Baigh
Hi, McDonald's could you please confirm this order why I found less fries in my poutine and also refused to refused please find attached pictures
Dharmesh Visana
Service is very bad, The staff member is very rude, They dont know how to treat customers
Vikki Pink
Came for a coffee and Egg McMuffin. Used my points that were expiring for a free coffee. I found it quite expensive these days for the breakfast sandwich. I guess inflation has to do with it. Staff were courteous and friendly. Got my order correct. The food was great- as I remember it from years ago. The coffee was good too- McDonald’s is my fav coffee.
I have some gripes about the app and its rewards but that’s not related to this specific location. I only used drive through. They were quick and efficient. Five cars ahead of me and I made it through start to finish under five mins.
My favourtie McDonalds in town. Feels the safest and service is always top notch. I understand it gets busy but one employee noticed I was waiting a while and took it upon himself to ask my number and get my order ready.
Ordered a large decaf coffee with milk. Order 633. It was luke warm at best. Not happy
Excellent
Guy taking our order tried to correct us on what we wanted (hamburger plain, medium fry, large drink) and said that for 1 hamburger it would be a happy meal unless we wanted two.
Lady at the second window handed me and my boyfriend our food and I check the burger (because it’s been made wrong here before) and it was a burger with everything on it. We asked her for a new burger because it was supposed to be plain and she told us we were wrong and had ordered a regular hamburger.
Over all this experience was not pleasant, and as a former employee it does not make me happy to see how their standards for customer service have lowered.
Food and water are basic needs for all human beings.
If you go to any Tim Hortons,Popeyes or any restaurants in Thunder Bay, you can get a cup of water through the drive-through (you might need to pay for a paper cup, but that’s okay).
If you go to the Memorial McDonald’s, Cumberland McDonald’s, or Red River McDonald’s, everyone can get a cup of water through the drive-through.
But if anyone goes to Arthur McDonald’s, no one can get a small cup of water through the drive-through. And if you ask why, they’ll tell you that “it’s against their law”—that if they (specifically Arthur McDonald’s) serve a simple water order through the drive-through, they’ll lose a lot of time.
But here’s the interesting part: all the McDonald’s in Thunder Bay are owned by Rob and operated by James, and they are both pure-hearted gentlemen. I don’t believe they would ever introduce such instructions to the crew.
This happened to my boyfriend a couple of times. He used to work at Memorial McDonald’s for three years, and he was a manager too. He never received any such instructions from Rob, James, or any of the salaried managers. That’s why I felt like I should share this.
Shame on arthur McDonald's crew members and managers
Now 24 hours
Drive through often closed at night
Everything I go there they get the drive through order wrong. Get home and find out it's wrong and you payed for stuff you didn't get. Very frustrating si I guess have to stay at window and check order and hold up line from now on.
Fast & friendly
Saw the guy holding the lid of the cup with his mouth,disgusting 😐,poor hygiene. Time around 7.50pm
Restaurantji Recommends
My partner and I both work customer service so are especially nice when ordering, but the guy on dt around midnight interrupted me twice while ordering and then corrected me on how to properly order my gf’s burger?? She gets no pickles onions or mustard and when I finished he said “just order only ketchup next time” but very condescending?? Get this man FIRED or RETRAINED, cause he has no clue what he’s doing. And on top of all that, he didn’t even punch in our food right, so why does it even matter HOW I ordered?
My burger was awesome fries were fresh and not loaded with salt. Fast food is fast food this McDonald's is by far the best!
Hi, McDonald's could you please confirm this order why I found less fries in my poutine and also refused to refused please find attached pictures
Service is very bad, The staff member is very rude, They dont know how to treat customers
Came for a coffee and Egg McMuffin.
Used my points that were expiring for a free coffee.
I found it quite expensive these days for the breakfast sandwich. I guess inflation has to do with it.
Staff were courteous and friendly. Got my order correct.
The food was great- as I remember it from years ago.
The coffee was good too- McDonald’s is my fav coffee.
I have some gripes about the app and its rewards but that’s not related to this specific location.
I only used drive through. They were quick and efficient. Five cars ahead of me and I made it through start to finish under five mins.
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