Worst service ordered twice at 1:30am and second order at 2:00 am they cancelled my order after 20 minutes twice call them didn’t pickup my phone
Atmosphere: 1
Food: 1
Service: 1
Renee Galway
Very busy, hard to get into
Atmosphere: 3
Food: 3
Service: 3
brandy macdonald
Mostly disappointed in the prices now. An old go to place of mine that I now avoid cause its too expensive for my family of 5
Atmosphere: 3
Food: 3
Service: 3
Jamie
Pretty slow. But the coffee is so much better than Timmies
Atmosphere: 2
Food: 3
Service: 4
Karson Holland
Typical McDonald's got nothing bad to say
Atmosphere: 3
Food: 3
Service: 3
Alex Ross
During day time this location is pretty good. However, as the night falls, very interesting individuals popping out. Just be aware.
Atmosphere: 5
Food: 5
Service: 5
Mina Rester
No spin… its not Mcflurry
Richard F
Mean staff and bad service
Atmosphere: 1
Food: 1
Service: 1
G Wat
Food was clearly made to order. Came out hot and freshly made. Fries were excellent with the right amount of salt. The burgers were very tasty. Staff was friendly and helpful.
Atmosphere: 4
Food: 5
Service: 5
Vijay Chaudhary
I’ve visited this place multiple times and unfortunately, the customer service has consistently been disappointing. I understand that rush periods can be stressful, but that does not justify rude behavior toward customers. Every time I visit, I am met with dismissive attitudes and unprofessional interactions. I sincerely hope management takes action to improve staff training and customer service.
My favourtie McDonalds in town. Feels the safest and service is always top notch. I understand it gets busy but one employee noticed I was waiting a while and took it upon himself to ask my number and get my order ready.
Atmosphere: 5
Food: 5
Service: 5
Peggy Maggrah
Ordered a large decaf coffee with milk. Order 633. It was luke warm at best. Not happy
Iran Diaz
Excellent
Caleigh “Echo” Gibbs
Guy taking our order tried to correct us on what we wanted (hamburger plain, medium fry, large drink) and said that for 1 hamburger it would be a happy meal unless we wanted two. Lady at the second window handed me and my boyfriend our food and I check the burger (because it’s been made wrong here before) and it was a burger with everything on it. We asked her for a new burger because it was supposed to be plain and she told us we were wrong and had ordered a regular hamburger. Over all this experience was not pleasant, and as a former employee it does not make me happy to see how their standards for customer service have lowered.
Aparna Sreekumar
Food and water are basic needs for all human beings.
If you go to any Tim Hortons,Popeyes or any restaurants in Thunder Bay, you can get a cup of water through the drive-through (you might need to pay for a paper cup, but that’s okay).
If you go to the Memorial McDonald’s, Cumberland McDonald’s, or Red River McDonald’s, everyone can get a cup of water through the drive-through.
But if anyone goes to Arthur McDonald’s, no one can get a small cup of water through the drive-through. And if you ask why, they’ll tell you that “it’s against their law”—that if they (specifically Arthur McDonald’s) serve a simple water order through the drive-through, they’ll lose a lot of time.
But here’s the interesting part: all the McDonald’s in Thunder Bay are owned by Rob and operated by James, and they are both pure-hearted gentlemen. I don’t believe they would ever introduce such instructions to the crew.
This happened to my boyfriend a couple of times. He used to work at Memorial McDonald’s for three years, and he was a manager too. He never received any such instructions from Rob, James, or any of the salaried managers. That’s why I felt like I should share this.
Shame on arthur McDonald's crew members and managers
Worst service ordered twice at 1:30am and second order at 2:00 am they cancelled my order after 20 minutes twice call them didn’t pickup my phone
Atmosphere: 1
Food: 1
Service: 1
Very busy, hard to get into
Atmosphere: 3
Food: 3
Service: 3
Mostly disappointed in the prices now. An old go to place of mine that I now avoid cause its too expensive for my family of 5
Atmosphere: 3
Food: 3
Service: 3
Pretty slow. But the coffee is so much better than Timmies
Atmosphere: 2
Food: 3
Service: 4
Typical McDonald's got nothing bad to say
Atmosphere: 3
Food: 3
Service: 3
During day time this location is pretty good. However, as the night falls, very interesting individuals popping out. Just be aware.
Atmosphere: 5
Food: 5
Service: 5
No spin… its not Mcflurry
Mean staff and bad service
Atmosphere: 1
Food: 1
Service: 1
Food was clearly made to order. Came out hot and freshly made. Fries were excellent with the right amount of salt. The burgers were very tasty. Staff was friendly and helpful.
Atmosphere: 4
Food: 5
Service: 5
I’ve visited this place multiple times and unfortunately, the customer service has consistently been disappointing. I understand that rush periods can be stressful, but that does not justify rude behavior toward customers. Every time I visit, I am met with dismissive attitudes and unprofessional interactions. I sincerely hope management takes action to improve staff training and customer service.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
My favourtie McDonalds in town. Feels the safest and service is always top notch. I understand it gets busy but one employee noticed I was waiting a while and took it upon himself to ask my number and get my order ready.
Atmosphere: 5
Food: 5
Service: 5
Ordered a large decaf coffee with milk. Order 633. It was luke warm at best. Not happy
Excellent
Guy taking our order tried to correct us on what we wanted (hamburger plain, medium fry, large drink) and said that for 1 hamburger it would be a happy meal unless we wanted two.
Lady at the second window handed me and my boyfriend our food and I check the burger (because it’s been made wrong here before) and it was a burger with everything on it. We asked her for a new burger because it was supposed to be plain and she told us we were wrong and had ordered a regular hamburger.
Over all this experience was not pleasant, and as a former employee it does not make me happy to see how their standards for customer service have lowered.
Food and water are basic needs for all human beings.
If you go to any Tim Hortons,Popeyes or any restaurants in Thunder Bay, you can get a cup of water through the drive-through (you might need to pay for a paper cup, but that’s okay).
If you go to the Memorial McDonald’s, Cumberland McDonald’s, or Red River McDonald’s, everyone can get a cup of water through the drive-through.
But if anyone goes to Arthur McDonald’s, no one can get a small cup of water through the drive-through. And if you ask why, they’ll tell you that “it’s against their law”—that if they (specifically Arthur McDonald’s) serve a simple water order through the drive-through, they’ll lose a lot of time.
But here’s the interesting part: all the McDonald’s in Thunder Bay are owned by Rob and operated by James, and they are both pure-hearted gentlemen. I don’t believe they would ever introduce such instructions to the crew.
This happened to my boyfriend a couple of times. He used to work at Memorial McDonald’s for three years, and he was a manager too. He never received any such instructions from Rob, James, or any of the salaried managers. That’s why I felt like I should share this.
Shame on arthur McDonald's crew members and managers
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