Ordered pick up pizza ×2 @ 1046 P.M.went to pick up pizza. Told it will be five minutes. Waited 2o mins only to argue with Jasmine. Our pizza sat out for 15 minutes above the oven. As we waited for her the finish her conversation with the employee. Very rude behavior at the till with Jasmine.as she says she was making the pizza. But standing and talking with another employee who was at the front desk for the last 20 minutes. I'm not from Thunder Bay but will order from another organization other than pizza pizza from now on. 39 years of pizza pizza. No more. Issac was the employee that cooked our pizza not Jasmine. But she came up to argue.
jatin patel
Very disappointed with my recent order from Pizza Pizza. I requested the pizza to be regularly baked, but it was delivered lightly done, which really affected the taste and quality. On top of that, it was missing the creamy garlic drizzle and olive oil I specifically added to the order.
To make matters worse, the delivery arrived over 10 minutes past the guaranteed delivery time. When you're paying extra for customizations and timely service, it's frustrating to get neither.
Mel Fortier (Lesbianmel)
Stuffed crust is soooooo good.
Lovely Saroya
I recieved delivery from the driver Simone and he was rude firstly payment machine was not working secondly pizza he took in front of me from his car pizza is upside down and not even cut
Veer Official
Very nice service and food bhji
Arsh
Absolutely delicious! Liked the crispy crust and perfect seasoning made every bite a delight!
RA M
The location is ok, my issue continues with corporate that their paltry incentive to make up for horrible service elsewhere is too difficult to apply (have to phone their call centre to order, indicate incentive on file , yada yada…. Clearly their dedication to customer service is only words).
Anthony Lacaria
Great pizza for the price.
Catharine Draper
This was my first time ordering from here and we were very happy with the pizza we ordered. Took about 15 minutes and it was cooked just right with ample toppings! The restaurant is big and has an area with nice benches to wait for your order! Thank you thank you pizza pizza! We will be back!
Aliabbas Motiwala
I ordered through their Online order at 10:21pm the pizza was not delivered until 11:03pm. On their app it says if the pizza is not delivered in 40 mins its free. When I called them to inquire they said the driver was their at 10:59pm. I was able to see it from my window that the driver was not their until 11:03pm. The driver did not deliver onto my door steps and called me downstairs to pick up the order. The driver was very rude and started speaking in Punjabi and was very rude to me. Very worst customer service experience with Pizza Pizza. They have lost me forever.
I received a 50% off coupon in a text message from Pizza Pizza that was valid for only November 26, 2024. However, when I applied the coupon to my online order, I didn’t get the discount on my regular-priced pizza. The girl that took my payment at the counter also trashed my copy of the credit card receipt without asking me first. The pizzas I received looked good.
Jennifer Sheppard
Great pizza.
Atmosphere: 4
Food: 5
Service: 5
Gaganpreet Kaur
I visited this pizza pizza location last night. I usually go to pizza pizza but this location is amazing . Bob baked my order and pizza was full on cheesy and toppings. He really baked it so well that it tastes insane. His customer service was on point. Entire team coordinated to deliver the best. Highly recommend place to go. It was clean and quiet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garden Veggie Pizza
Scott Trewin
Delicious
Dietary restrictions: Wife actually enjoys the gluten free crust.
Ordered pick up pizza ×2 @ 1046 P.M.went to pick up pizza. Told it will be five minutes. Waited 2o mins only to argue with Jasmine. Our pizza sat out for 15 minutes above the oven. As we waited for her the finish her conversation with the employee. Very rude behavior at the till with Jasmine.as she says she was making the pizza. But standing and talking with another employee who was at the front desk for the last 20 minutes. I'm not from Thunder Bay but will order from another organization other than pizza pizza from now on. 39 years of pizza pizza. No more. Issac was the employee that cooked our pizza not Jasmine. But she came up to argue.
Very disappointed with my recent order from Pizza Pizza. I requested the pizza to be regularly baked, but it was delivered lightly done, which really affected the taste and quality. On top of that, it was missing the creamy garlic drizzle and olive oil I specifically added to the order.
To make matters worse, the delivery arrived over 10 minutes past the guaranteed delivery time. When you're paying extra for customizations and timely service, it's frustrating to get neither.
Stuffed crust is soooooo good.
I recieved delivery from the driver Simone and he was rude firstly payment machine was not working secondly pizza he took in front of me from his car pizza is upside down and not even cut
Very nice service and food bhji
Absolutely delicious! Liked the crispy crust and perfect seasoning made every bite a delight!
The location is ok, my issue continues with corporate that their paltry incentive to make up for horrible service elsewhere is too difficult to apply (have to phone their call centre to order, indicate incentive on file , yada yada…. Clearly their dedication to customer service is only words).
Great pizza for the price.
This was my first time ordering from here and we were very happy with the pizza we ordered. Took about 15 minutes and it was cooked just right with ample toppings! The restaurant is big and has an area with nice benches to wait for your order! Thank you thank you pizza pizza! We will be back!
I ordered through their Online order at 10:21pm the pizza was not delivered until 11:03pm. On their app it says if the pizza is not delivered in 40 mins its free. When I called them to inquire they said the driver was their at 10:59pm. I was able to see it from my window that the driver was not their until 11:03pm. The driver did not deliver onto my door steps and called me downstairs to pick up the order. The driver was very rude and started speaking in Punjabi and was very rude to me. Very worst customer service experience with Pizza Pizza. They have lost me forever.
Restaurantji Recommends
It takes too long
I received a 50% off coupon in a text message from Pizza Pizza that was valid for only November 26, 2024. However, when I applied the coupon to my online order, I didn’t get the discount on my regular-priced pizza.
The girl that took my payment at the counter also trashed my copy of the credit card receipt without asking me first.
The pizzas I received looked good.
Great pizza.
Atmosphere: 4
Food: 5
Service: 5
I visited this pizza pizza location last night. I usually go to pizza pizza but this location is amazing . Bob baked my order and pizza was full on cheesy and toppings. He really baked it so well that it tastes insane. His customer service was on point. Entire team coordinated to deliver the best. Highly recommend place to go. It was clean and quiet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garden Veggie Pizza
Delicious
Dietary restrictions: Wife actually enjoys the gluten free crust.
Food: 5
Service: 5
Recommended dishes: Gluten Free Chicken Bites
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