At the regional hospital, many of the people grabbing a coffee or something quick to eat are dealing with emotions that are new to them. That segment of the public should experience a little more care and understanding. They most certainly do not need to speak repeatedly their order, nor endure getting that order wrong.
Many coffee shops struggle with this sloppy customer service and I am exceptionally happy to report that the team at this Robin's are EXEMPLARY!!!! After 24 weeks of my treatment and testing, ordering a quick breakfast and coffee is a type of relief. I must repeat that this is a team of fantastic people, but the team captain must be Charlene. After all these weeks, I have come to experience her expertise. Yes! Expertise!! Business like, of course, but always in a great mood.
If she is not a trainer of new employees, she should be. It says something to feel special, and have your order done quickly and accurately. Some people are just great at their jobs, and I can not say enough about their team captain.
BUT, I am not saying I am displeased with anyone there, but Charlene leads that pack of stellar service. Perhaps she is inspires others to perfect their customer service prowess, for they are all good.
So, when coming to the regional hospital, forget the drive through elsewhere. Come directly and sample good coffee with great service.
Atmosphere: 5
Food: 5
Service: 5
Rob meekis
I'm grateful for the business inside the hospital
Atmosphere: 5
Food: 5
Service: 5
Frank Weist
Cant complain how their service is,I'm impressed how this place is running. 4.75/5.00
FDT Weist
Cant complain how their service is,I'm impressed how this place is running. 4.75/5.00
Atmosphere: 4
Food: 5
Service: 5
Norm Baker
Watch what you are charged here. I love that they have pre-made grab and go sandwiches and other food....and I usually get one at least once a week. Today I noticed that the clerk rang up the sandwich as a 7.99 Tuscan turkey club which is one of their sub sandwiches. I told him no, this is a pre-made sandwich. I always pay 4.69. He argued with me that they are the same thing and they have no sandwiches for that price. He was also the same dude that gave me a 1.80 change from a 10 when the order rang up at 6.40 about a month ago.
Trayvon Mckay
The service is beyond compare to Tim Horton’s and gives off the nostalgic Canadian atmosphere.
Peter Provenzano
The location was just purchased by a new owner and they’re already showing vast improvement! Staff are super friendly. Store is immaculate. Food offerings are well displayed. The butter tart I ordered along with the coffee and donut was perfect. Can’t wait to see the additional changes and improvements they’ll be making over the next little while. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ajel Dayan
I had a very bad experience today morning, a lady with short hair was working at robins, I asked her for a tuna sandwich, at-first I was given a croissant bun when I asked about it, I was told that this is all we had. I went with it as I was hungry but after it was done and I asked to grill it, she literally kept it in the grill for 5 seconds and took it out! I asked her about that and I was told there is a line up and she is working by herself. I understand that sometimes it gets busy but if you expect me to pay in full, I expect good food and not half-done food with a sprinkle of rudeness!
P.S if you are not happy with where u are please quit, no one is at the hospital for fun.
Service: 1
Shane Quincy
I was there about 2 weeks ago visiting my mom and there were 3 ladies behind the counter the whole time I was there all I heard was them gossiping about there other co worker. Than not only that but the older lady with the short hair was so rude to a customer she wanted her sandwich grilled and the lady had already packed the sandwich with out even giving her that option she than threw it on the grill literally and said you know some people don’t like to stay at work past there quitting time. She was so rude and obnoxious! I will never go here again and I been coming there for years now. That one person ruined it for me. Get a different job you old bat if it’s to much for you to stay 2 mins past your “quitting time” and have some respect you don’t know what someone is going threw in a hospital. You should be ashamed of yourself!
Atmosphere: 1
Food: 1
Service: 1
Debbie McMahon
Second day in hospital went for coffee only had a toonie since my wallet was at home as I came by ambulance. I asked the lady what size I could get for 2.00 she said it’s 2.10 and I didn’t have a dime she did not offer to pay the 10cents for me??? Luckily the lady behind me did and offered to pay for my coffee ☕️ so there are awesome people out there but the lady making my coffee wasn’t one of them even when she saw me struggling to operate a wheel chair for the first time ever and obviously in pain.
I went down in my wheelchair again today with enough money for a coffee the guy made it and I paid put the coffee between my legs and away I went in my wheelchair only the coffee fell on my way outside. I know my fault however I wheeled back to robins and explained my coffee fell assuming he would just replace it but nope ? once again a kind lady paid for my replacement coffee thank you do much!! Long story short maybe the workers should try and have some compassion towards their customers who most of are in pain and suffering or learning how to use wheelchairs walkers crutches etc I am still in hospital and will not be back to robins!!!
Wheelchair accessibility: The counter where you order doesn’t have enough space
At the regional hospital, many of the people grabbing a coffee or something quick to eat are dealing with emotions that are new to them. That segment of the public should experience a little more care and understanding. They most certainly do not need to speak repeatedly their order, nor endure getting that order wrong.
Many coffee shops struggle with this sloppy customer service and I am exceptionally happy to report that the team at this Robin's are EXEMPLARY!!!! After 24 weeks of my treatment and testing, ordering a quick breakfast and coffee is a type of relief. I must repeat that this is a team of fantastic people, but the team captain must be Charlene. After all these weeks, I have come to experience her expertise. Yes! Expertise!! Business like, of course, but always in a great mood.
If she is not a trainer of new employees, she should be. It says something to feel special, and have your order done quickly and accurately. Some people are just great at their jobs, and I can not say enough about their team captain.
BUT, I am not saying I am displeased with anyone there, but Charlene leads that pack of stellar service. Perhaps she is inspires others to perfect their customer service prowess, for they are all good.
So, when coming to the regional hospital, forget the drive through elsewhere. Come directly and sample good coffee with great service.
Atmosphere: 5
Food: 5
Service: 5
I'm grateful for the business inside the hospital
Atmosphere: 5
Food: 5
Service: 5
Cant complain how their service is,I'm impressed how this place is running. 4.75/5.00
Cant complain how their service is,I'm impressed how this place is running. 4.75/5.00
Atmosphere: 4
Food: 5
Service: 5
Watch what you are charged here. I love that they have pre-made grab and go sandwiches and other food....and I usually get one at least once a week. Today I noticed that the clerk rang up the sandwich as a 7.99 Tuscan turkey club which is one of their sub sandwiches. I told him no, this is a pre-made sandwich. I always pay 4.69. He argued with me that they are the same thing and they have no sandwiches for that price. He was also the same dude that gave me a 1.80 change from a 10 when the order rang up at 6.40 about a month ago.
The service is beyond compare to Tim Horton’s and gives off the nostalgic Canadian atmosphere.
The location was just purchased by a new owner and they’re already showing vast improvement! Staff are super friendly. Store is immaculate. Food offerings are well displayed. The butter tart I ordered along with the coffee and donut was perfect. Can’t wait to see the additional changes and improvements they’ll be making over the next little while. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I had a very bad experience today morning, a lady with short hair was working at robins, I asked her for a tuna sandwich, at-first I was given a croissant bun when I asked about it, I was told that this is all we had. I went with it as I was hungry but after it was done and I asked to grill it, she literally kept it in the grill for 5 seconds and took it out! I asked her about that and I was told there is a line up and she is working by herself. I understand that sometimes it gets busy but if you expect me to pay in full, I expect good food and not half-done food with a sprinkle of rudeness!
P.S if you are not happy with where u are please quit, no one is at the hospital for fun.
Service: 1
I was there about 2 weeks ago visiting my mom and there were 3 ladies behind the counter the whole time I was there all I heard was them gossiping about there other co worker. Than not only that but the older lady with the short hair was so rude to a customer she wanted her sandwich grilled and the lady had already packed the sandwich with out even giving her that option she than threw it on the grill literally and said you know some people don’t like to stay at work past there quitting time. She was so rude and obnoxious! I will never go here again and I been coming there for years now. That one person ruined it for me. Get a different job you old bat if it’s to much for you to stay 2 mins past your “quitting time” and have some respect you don’t know what someone is going threw in a hospital. You should be ashamed of yourself!
Atmosphere: 1
Food: 1
Service: 1
Second day in hospital went for coffee only had a toonie since my wallet was at home as I came by ambulance. I asked the lady what size I could get for 2.00 she said it’s 2.10 and I didn’t have a dime she did not offer to pay the 10cents for me??? Luckily the lady behind me did and offered to pay for my coffee ☕️ so there are awesome people out there but the lady making my coffee wasn’t one of them even when she saw me struggling to operate a wheel chair for the first time ever and obviously in pain.
I went down in my wheelchair again today with enough money for a coffee the guy made it and I paid put the coffee between my legs and away I went in my wheelchair only the coffee fell on my way outside. I know my fault however I wheeled back to robins and explained my coffee fell assuming he would just replace it but nope ? once again a kind lady paid for my replacement coffee thank you do much!!
Long story short maybe the workers should try and have some compassion towards their customers who most of are in pain and suffering or learning how to use wheelchairs walkers crutches etc
I am still in hospital and will not be back to robins!!!
Wheelchair accessibility: The counter where you order doesn’t have enough space
Atmosphere: 3
Service: 3
Restaurantji Recommends
The coffee is watery I didn’t drink it
The coffee is watery I didn’t drink it
Grabbed a coffee/tea and a smoothie for my daughter, usually before we went to visit my brother.. workers are kind and work fast. Nice place.
Atmosphere: 4
Food: 1
Service: 4
The hashbrown was not cooked amd the brekwich was.
Food: 1
Service: 1
The coffee was slightly
Atmosphere: 3
Food: 3
Service: 4
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