I was just at the drive-thru and was told they no longer offer lactose-free milk. While disappointing, that in itself is not an issue. However, while waiting at the window, I used my vape as I have in the past. Another worker (not the one handling my order) came to the window and abruptly yelled that vaping or smoking is not allowed in the drive-thru. I completely understand and respect that policy, but the way it was said was unnecessarily rude and unprofessional.
When I calmly replied, “That’s okay,” she snapped back with, “What did you say?” I repeated politely, and she rolled her eyes before walking away. The tone and attitude made it clear she was intentionally being dismissive.
I have no problem following the rules, but there’s no reason for staff to speak to customers that way. Unfortunately, this Starbucks location has consistently shown unkind service, and I won’t be returning. The Starbucks inside Safeway on Arthur Street has friendlier staff and still offers lactose-free milk.
Atmosphere: 1
Food: 2
Service: 1
J B Bellcourt
Please stir your drinks coffee's etc, its continual and bad especially when you are paying that much for a coffee. who is ever is making it pls stir the coffee
Atmosphere: 5
Food: 4
Service: 5
Mina Rester
Not even heat ..? Cold pancakes… cold as just out from the fridge… thanks
Harpreet Singh
Staff is so friendly 👍 and Wonderful
Atmosphere: 5
Food: 5
Service: 5
Stephen Roberts
Incredible slow service. Waited over 20min for a coffee and kids hot chocolate
Atmosphere: 1
Food: 1
Service: 1
leah
The amount of ice in my drink was insane I literally got 5 sips 0/10 experience bruh
Atmosphere: 5
Food: 5
Service: 1
Katarina Bjorkman
Tasty coffee drinks, clean, friendly :)
Atmosphere: 5
Food: 5
Service: 5
Arlene Lockman
Not worth the expense. The coffees are not great. I've had coffee that tasted like it was in the pot for a couple hours, old and bitter. The desserts are not worth the it.
Atmosphere: 1
Food: 1
Service: 1
diane borutski
Have been drinking starbucks for over 20 years. I have had many badly made coffee and some bad service but I still lov the coffee.
Atmosphere: 4
Food: 4
Service: 4
Josh
35 minute wait for two lattes just to be told theyre missing the oat milk required for most of their festive drinks.
How can you justify 15 minutes wait time for a single coffee when there is like hardly 3 customers inside.
Rose Ekinodo
Friendly staff, good food. A little pricy.
Atmosphere: 5
Food: 5
Service: 5
Shawn W
This has always been the slowest Starbucks I've ever been to. Today, I was ignored while standing at the register for over 5 minutes, before two young women who just walked in were served before me.
Atmosphere: 3
Food: 4
Service: 1
karla scherer
I never had a disappointed visit until today. My grandmother and I got a coffee, London Fog and two egg bites. The women were new and rude. I miss the old faces. As we left, my grandmother showed me that her egg bite was touched, as if someone bit into it and her coffee was cold. I wish these newbies would have proper training, especially how they talk to their customers.
I was just at the drive-thru and was told they no longer offer lactose-free milk. While disappointing, that in itself is not an issue. However, while waiting at the window, I used my vape as I have in the past. Another worker (not the one handling my order) came to the window and abruptly yelled that vaping or smoking is not allowed in the drive-thru. I completely understand and respect that policy, but the way it was said was unnecessarily rude and unprofessional.
When I calmly replied, “That’s okay,” she snapped back with, “What did you say?” I repeated politely, and she rolled her eyes before walking away. The tone and attitude made it clear she was intentionally being dismissive.
I have no problem following the rules, but there’s no reason for staff to speak to customers that way. Unfortunately, this Starbucks location has consistently shown unkind service, and I won’t be returning. The Starbucks inside Safeway on Arthur Street has friendlier staff and still offers lactose-free milk.
Atmosphere: 1
Food: 2
Service: 1
Please stir your drinks coffee's etc, its continual and bad especially when you are paying that much for a coffee. who is ever is making it pls stir the coffee
Atmosphere: 5
Food: 4
Service: 5
Not even heat ..? Cold pancakes… cold as just out from the fridge… thanks
Staff is so friendly 👍 and Wonderful
Atmosphere: 5
Food: 5
Service: 5
Incredible slow service. Waited over 20min for a coffee and kids hot chocolate
Atmosphere: 1
Food: 1
Service: 1
The amount of ice in my drink was insane I literally got 5 sips 0/10 experience bruh
Atmosphere: 5
Food: 5
Service: 1
Tasty coffee drinks, clean, friendly :)
Atmosphere: 5
Food: 5
Service: 5
Not worth the expense. The coffees are not great. I've had coffee that tasted like it was in the pot for a couple hours, old and bitter. The desserts are not worth the it.
Atmosphere: 1
Food: 1
Service: 1
Have been drinking starbucks for over 20 years. I have had many badly made coffee and some bad service but I still lov the coffee.
Atmosphere: 4
Food: 4
Service: 4
35 minute wait for two lattes just to be told theyre missing the oat milk required for most of their festive drinks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
How can you justify 15 minutes wait time for a single coffee when there is like hardly 3 customers inside.
Friendly staff, good food. A little pricy.
Atmosphere: 5
Food: 5
Service: 5
This has always been the slowest Starbucks I've ever been to. Today, I was ignored while standing at the register for over 5 minutes, before two young women who just walked in were served before me.
Atmosphere: 3
Food: 4
Service: 1
I never had a disappointed visit until today. My grandmother and I got a coffee, London Fog and two egg bites.
The women were new and rude. I miss the old faces. As we left, my grandmother showed me that her egg bite was touched, as if someone bit into it and her coffee was cold.
I wish these newbies would have proper training, especially how they talk to their customers.
Atmosphere: 1
Food: 1
Service: 1
Erin she made my day
Atmosphere: 4
Food: 5
Service: 4
Loading...