Tim Hortons

121 East Ave, Thunder Bay
(807) 768-7040

Recent Reviews

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Tim Shields

Waited 15 minutes for a toasted bagel. Finally told them to keep it and walked away. Will never return to this store.

Atmosphere: 5

Service: 1

MORGAN BRUSHING

Always the best 💓.

Atmosphere: 5

Food: 5

Service: 5

Lindsay Torok

Horrible customer service, I went through the drive through where two of them both told me they were out of the blue jays donuts and said that they don’t “carry them” when I went in they had two on the shelf with the label “Blue jays classic donut” the second guy at the window gave me attitude and said “like she said we don’t carry those” but they did? And earlier in the day I had gone and placed a mobile order that should’ve been done 15 minutes before I arrived and when I arrived nothing was ready and I was late for work as it took them another 15 minutes to get my stuff ready. Very unprofessional and rude.

Atmosphere: 1

Food: 1

Service: 1

Mark Burns

Parking is terrible.

Atmosphere: 3

Food: 4

Service: 3

Tushar Verma

Very bas service shirt staffed and no effective service
Need to work on management
And they are serving rotten lettuce had black marks on it as seen in the picture

Atmosphere: 1

Food: 1

Service: 1

Vincent Ly

Came to this drive-through twice within the same week. Both times they messed up my order.

Linda Kelly

Consistently bright and clean, especially since the renovation in 2025. I bring my girls for morning timbits pretty often and the staff there are so kind and welcoming to them, even when they’re pressing their faces to the glass case watching the timbits getting picked. We all know the parking lot situation can be tricky since the drive-thru lineup blocks the parked cars instead of going around, but if you’re going in, it’s a nice place to sit down.

Atmosphere: 5

Food: 5

Service: 5

kevin brown

Coffee is good

Atmosphere: 5

Food: 5

Service: 5

Mikka Kahkonen

Took 30 minutes too get a drink

Atmosphere: 3

Food: 4

Service: 1

Sierra Kushneryk

I asked for cream cheese, does this really count? That cannot possibly be upto spec either.

Atmosphere: 1

Food: 1

Service: 1

marissa limoges

Paid extra for vanilla shot, tasted it, felt joy from coffee for first time in days. Much appreciated and oddly difficult of late.
Location was clean, quick and after sitting for a few hours and testing three coffees elated to report all brought joy, I would bring Mary Kondo here.

Atmosphere: 5

Food: 5

Service: 5

Bonnie Lee Glenday

What a disappointment grabbed breakfast after driving all night and was in line in drive thru for 10 minutes head back on highway and here’s my loaded sausage croissant! Thanks 😡 I sure wasn’t about to turn around and carry in my sleeping baby or wait in drive thru again.

Kayleigh Cope

Google says they close at 11pm went to get food at 10:15pm even the menu says dinner from 5pm till 11pm they told us they’re policy was no food past 10pm why have it on both Google and the menu if you aren’t going to honour it?!

Service: 1

Shashank Sharma

I had a really disappointing experience at this Tim Hortons location On July 12 at night near about 10-11. I went there for a coffee but there was a Gujarati guy.That guy who helped me was inattentive and seemed frustrated. My order was wrong, and when I pointed it out, the response was dismissive. I expect better customer service, especially from a brand like Tim Hortons. Hopefully, the staff gets some additional training in handling customer interactions more professionally.

Sara VanderWal

Service was quick and polite! Was with an American who had never visited a Tim Hortons before (had actually asked to stop at a Tom Hortons if possible!) and the staff were patient while she asked questions.

Atmosphere: 5

Food: 5

Service: 5

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