Had the Teen combo. The food came quick and actually looked good like the promo pics! Teen burger was stacked and was great! Basket of fries was huge! Great Root beer too! Definitely coming back!!
Atmosphere: 5
Food: 5
Service: 5
Mary A
The staff used their bare hands to prepare the food while also touching other surfaces, such as countertops. They kept talking to each other without wearing face masks—I could just imagine saliva spreading everywhere. Very unhygienic.
Atmosphere: 1
Food: 1
Service: 1
Sandy McNally
Just went in for a quick breakfast before work would not recommend!! I had the Canadian breakfast which comes with (sausage, bacon, 2eggs, toast, has brown and a slice of tomato) the sausage look disgusting and uncooked I had to ask the lady to please take it off my plate as I wasn’t going to be able to eat that then sat down for the second time and tried eating my eggs but they tasted funky so just left them. I ended up just having my mediocre slice of toast (was not really toasted) my highlights of the breakfast where the tomat (which I got the end slice that was still a bit green) and the hash brown. Bacon was ok to . But $13 for that is crazy. When I went to go tell the lady that the eggs tasted really weird she told the other lady working there and they both laughed saying it tasted like eggs and I just kind of left. Super awkward experience/ not good customer service. I work in the restaurant industry so I know that sometimes things happen with the food but this experience was wild. I will not be visiting this an and w again. And good willing I didn’t get sick from the food that I did eat. Since the gloves she wore during cashing me out were the same she was wearing when making my food.
Atmosphere: 1
Food: 1
Service: 1
Nikki Mcall
Awesome team!!!
Atmosphere: 5
Food: 5
Service: 5
Oti Odeny
I used to come here all the time for my late night snacks. Recently there’s been an Indian lady who has refused to serve me the last two Times I’ve attended. Both times she’s stated that they’re “closed for cleaning”. I don’t know if it’s because I’m black, but this is very disappointing.
Chris Graham
Visited on a Thursday afternoon and was greeted by friendly and efficient staff who gave me the time to examine the comprehensive menu. I settled for the teen burger combo and was quickly served. The fries are very good, however, they do go cold pretty quickly. The teen burger is also excellent, however, I do find the raw tomato doesn't really go with the burger. I had already ordered after I noticed the managers special. The root beer is good, I note that their drinks selection was limited due to a mechanical breakdown. The prices are reasonable, yet, I still find the combo quite expensive for what you're getting. I understand it's quality ingredients. The establishment was quite clean with the exception of the ketchup dispenser. It appeared broken with the top lid pump not sealed correctly and a number of fruit flies buzzing around it. I was able to obtain sachets of tomato ketchup so I didn't need to use the dispenser. The tables were kept clean and there was no problem of finding a space.
Atmosphere: 3
Food: 4
Service: 4
Yuhuan “Albert” Xie
Ordered delivery from this location and the staff went to extra lengths to inform me they were out of stock on an item. Wonderful service and they always have the best deals—
Atmosphere: 5
Food: 5
Service: 5
Beatrice Patel
akshar and karan were so nice and helpful about the menu they got me my food so quickly and honestly were so kind i loved this aw
Atmosphere: 5
Food: 5
Service: 5
simba 1
I don’t know who and how he/she is managing this store from years!! I am customer here since last 5 years had never seen their mug fridge working! 0.5/5 to the store manager. Apart from managing customer service from Kenil was great, served me best Uncle combo. Customer service 5/5. Would never come here for rootbeer here
I visited this location on Sunday. I was shocked when i was served with my food untill 12 mins... in a fast food store. Anyways when i received my order.. it was already cold i dont know why. I thought it must be fresh thats why it took so long. When i went ahead to take my third bite i suddenly saw a really small piece of hair. Which made my food of course not edible. I do not recommend this place. The employees at this location need to be treat better because they look grumpy while working. They probably dislike their job.
Minjune Jee
I wanted to drink root beer with frozen mug cup but the cup was not cold at all :(
dan brown
Great atmosphere, quality is one point and Kenil made sure all my food was in the bag and He asked questions to make me feel comfortable
Shaun Pow
This store don't give potential customers any chances. I ask the TTC driver of the streetcar to open the door before the car reached the designated stop for Spadina. Moment later I walked into the 372 Queen St West location A&W with the intention to use the washroom. The A&W staff refused. That is not good business practice at all. This is not the way to treat a potential customer. I was forced to pee outside the store. THIS IS AN INDECENT ACT BY STAFF!!!
Kelly
I was not expecting such warm and attentive service from A&W late on a Saturday. Gurleen is the best!
Staff is courteous and the food was amazing.
Thanks again..
Atmosphere: 5
Food: 5
Service: 5
Had the Teen combo. The food came quick and actually looked good like the promo pics! Teen burger was stacked and was great! Basket of fries was huge! Great Root beer too! Definitely coming back!!
Atmosphere: 5
Food: 5
Service: 5
The staff used their bare hands to prepare the food while also touching other surfaces, such as countertops. They kept talking to each other without wearing face masks—I could just imagine saliva spreading everywhere. Very unhygienic.
Atmosphere: 1
Food: 1
Service: 1
Just went in for a quick breakfast before work would not recommend!! I had the Canadian breakfast which comes with (sausage, bacon, 2eggs, toast, has brown and a slice of tomato) the sausage look disgusting and uncooked I had to ask the lady to please take it off my plate as I wasn’t going to be able to eat that then sat down for the second time and tried eating my eggs but they tasted funky so just left them. I ended up just having my mediocre slice of toast (was not really toasted) my highlights of the breakfast where the tomat (which I got the end slice that was still a bit green) and the hash brown. Bacon was ok to . But $13 for that is crazy. When I went to go tell the lady that the eggs tasted really weird she told the other lady working there and they both laughed saying it tasted like eggs and I just kind of left. Super awkward experience/ not good customer service. I work in the restaurant industry so I know that sometimes things happen with the food but this experience was wild. I will not be visiting this an and w again. And good willing I didn’t get sick from the food that I did eat. Since the gloves she wore during cashing me out were the same she was wearing when making my food.
Atmosphere: 1
Food: 1
Service: 1
Awesome team!!!
Atmosphere: 5
Food: 5
Service: 5
I used to come here all the time for my late night snacks. Recently there’s been an Indian lady who has refused to serve me the last two
Times I’ve attended. Both times she’s stated that they’re “closed for cleaning”. I don’t know if it’s because I’m black, but this is very disappointing.
Visited on a Thursday afternoon and was greeted by friendly and efficient staff who gave me the time to examine the comprehensive menu. I settled for the teen burger combo and was quickly served. The fries are very good, however, they do go cold pretty quickly. The teen burger is also excellent, however, I do find the raw tomato doesn't really go with the burger. I had already ordered after I noticed the managers special. The root beer is good, I note that their drinks selection was limited due to a mechanical breakdown. The prices are reasonable, yet, I still find the combo quite expensive for what you're getting. I understand it's quality ingredients. The establishment was quite clean with the exception of the ketchup dispenser. It appeared broken with the top lid pump not sealed correctly and a number of fruit flies buzzing around it. I was able to obtain sachets of tomato ketchup so I didn't need to use the dispenser. The tables were kept clean and there was no problem of finding a space.
Atmosphere: 3
Food: 4
Service: 4
Ordered delivery from this location and the staff went to extra lengths to inform me they were out of stock on an item. Wonderful service and they always have the best deals—
Atmosphere: 5
Food: 5
Service: 5
akshar and karan were so nice and helpful about the menu they got me my food so quickly and honestly were so kind i loved this aw
Atmosphere: 5
Food: 5
Service: 5
I don’t know who and how he/she is managing this store from years!! I am customer here since last 5 years had never seen their mug fridge working! 0.5/5 to the store manager. Apart from managing customer service from Kenil was great, served me best Uncle combo. Customer service 5/5.
Would never come here for rootbeer here
Restaurantji Recommends
I visited this location on Sunday. I was shocked when i was served with my food untill 12 mins... in a fast food store.
Anyways when i received my order.. it was already cold i dont know why. I thought it must be fresh thats why it took so long.
When i went ahead to take my third bite i suddenly saw a really small piece of hair. Which made my food of course not edible.
I do not recommend this place. The employees at this location need to be treat better because they look grumpy while working.
They probably dislike their job.
I wanted to drink root beer with frozen mug cup but the cup was not cold at all :(
Great atmosphere, quality is one point and Kenil made sure all my food was in the bag and He asked questions to make me feel comfortable
This store don't give potential customers any chances. I ask the TTC driver of the streetcar to open the door before the car reached the designated stop for Spadina. Moment later I walked into the 372 Queen St West location A&W with the intention to use the washroom. The A&W staff refused. That is not good business practice at all. This is not the way to treat a potential customer. I was forced to pee outside the store. THIS IS AN INDECENT ACT BY STAFF!!!
I was not expecting such warm and attentive service from A&W late on a Saturday. Gurleen is the best!
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