Ash is always so polite and hard working everytime I visit. The food is always delicious as well. She deserves a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Sean Doherty
Food was not fresh
Atmosphere: 4
Food: 1
Service: 4
Veena Jones
Touched my food with no gloves..
iwnl Wiat
I have been coming to this A&W for the past 5 years ever since I moved to this area, so I have a very good insight of how this resturant is consistently ran. It is a shame a great Canadian chain is falling to such low standards, hiring such unpleasent incompetent workers to serve the community. Let me start by saying I am very polite and always speak to the workers with upmost respect, using my manners and always thanking them for their help and service. Every single time I feel as if I’m waisting my breath by using my manners as they NEVER say “your welcome” or any common choice of words that you would say after someone is thanking you. It is like you are unconvienencing them by ordering at their establishment (most of the time its dead and when I walk in the workers are sat in the back talking or on their phone). Meanwhile the resturaunt is filthy and all the “cleaning” attempts are done poorly with streaks on the mopped floors and wiped tables. I have though about leaving a review here for a while … but tonight was my last straw.
I had ordered a burger, but also wanted a side of white toast as I typically order this at A&W (specifically this location). When I asked for the Toast the worker fought with me telling me they dont sell just toast, and I pleaded that I get it from here all the time… told her the exact cost of it, and still after my second time insisting I buy it often, she says we cant just give you toast. I replied saying I’m going to buy it. She then reluctently scanned through the computer trying to find the toast. She then finds out I was correct and just gives me a blank stare and I say thank you in a polite non sarcastic tone and she just stays silent like I just made her run a marathon. I am used to the silence after me being polite here.
What really pushed me over the edge is when my order was ready I asked if I could get a second strawberry jam for my toast as typically one small package of jam isnt enough for the amount of toast I paid for… and she then tells me no she cant, I then get a little upset as she knows I am a customer who comes all the time… I say its not enough for my toast with just the one package and she still acts like its the biggest deal in the world to give a loyal customer a extra jam package. After prying on my end she finally gave up the Jam.
It is crazy that in this day in age where the average meal at a&w is $15+ they cant give out extra sauce or jam to customers they know come in all the time without making it a huge or deal. I chucked down .50 in change and left proving my point of how stupid and petty it is of them.
Long rant but it sums up the whole experience of this location and sadly many other once great chains around the GTA.
Dont come here… they literally have served another reviewer a burger with a moldy bun… oh and I didnt even mention they never wear gloves to prepare the food… go straight from cash/computer or their phone to making the food! Who is teaching these employees customer service and kitchen ettiquite? Clearly not anyone! Unless the owners/managers are the exact same way. A&W and other fast food resturaunts should be taking this behaviour more seriously as it is an embarrasment to these companies. But then again it seems all these companies care about anymore is profit… hence why you wont see one Canadian high school student ever working at one of these chains… compaesd to back in the day when they were the main employees of these types of resturants! Its insanity. Someone needs to step up and demand change
Atmosphere: 1
Food: 2
Service: 1
Kapil Doorkapersadh
Quite a good burger... Had the double burger meal.
Atmosphere: 3
Food: 4
Service: 5
Ilona Llama
Always consistent, and friendly. Kinda warm inside, but otherwise 100%.
Atmosphere: 4
Food: 5
Service: 5
Jasvin
I visited this restaurant around 2 am. It was a bit busy at that time, but the staff treated me really well and were very polite. I ordered a veggie burger since it was my first time here. Both the burger and fries were completely fresh and tasted amazing. The staff served everyone with a smile, which made the experience even better. Overall, it was a great first visit, and if I get the chance again, I’ll definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Amrit Bhullar
One girls name is Sandeep she is very rude behaviour with customer.
Service: 1
Geerish R
Things have really gone downhill at this location especially late night. The staff at night I know they have to deal with a lot of crazy people but the quality of their service is really bad. They don't make coffee correctly, burgers are sloppy with very little sauce and badly cut tomatoes. And they put a ton of onions on them you have to take more than half off. The workers look like they haven't been trained at all.
Atmosphere: 1
Food: 1
Service: 1
Stephen Lam
Good food (always like A&W), but they really need to clean the place! Everything is sticky. And they need to turn up the AC as it's very stuff in there, even on a cool day.
I was very disappointed with my visit to this A&W. The management seems clueless and disorganized. The food quality was unacceptable — stale bread was used, and the cooking oil appears not to be changed regularly. It also seems that the owner and manager take advantage of their staff. I would avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Kiranpreet Kaur
The food quality was superb and the crew members were amazing amd kind specially manager Pawan and Ranjeet. Perfect place for group of people.
Atmosphere: 5
Food: 5
Service: 5
Aman Jot
I visited here a day ago and the staff is truly kind in nature specially the manger “PAWAN” and “RANJEET” .They are super friendly and food was amazing and the place is so soothing must give a visit guys . Thankiuu once again for that kind gesture. :)
Mohit johal Johal
Great service by Pawan and Ranjit
Arpit Singh
Great experience and taste. Good service by Pawan and Ranjit
Ash is always so polite and hard working everytime I visit. The food is always delicious as well. She deserves a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Food was not fresh
Atmosphere: 4
Food: 1
Service: 4
Touched my food with no gloves..
I have been coming to this A&W for the past 5 years ever since I moved to this area, so I have a very good insight of how this resturant is consistently ran.
It is a shame a great Canadian chain is falling to such low standards, hiring such unpleasent incompetent workers to serve the community. Let me start by saying I am very polite and always speak to the workers with upmost respect, using my manners and always thanking them for their help and service.
Every single time I feel as if I’m waisting my breath by using my manners as they NEVER say “your welcome” or any common choice of words that you would say after someone is thanking you. It is like you are unconvienencing them by ordering at their establishment (most of the time its dead and when I walk in the workers are sat in the back talking or on their phone). Meanwhile the resturaunt is filthy and all the “cleaning” attempts are done poorly with streaks on the mopped floors and wiped tables.
I have though about leaving a review here for a while … but tonight was my last straw.
I had ordered a burger, but also wanted a side of white toast as I typically order this at A&W (specifically this location). When I asked for the Toast the worker fought with me telling me they dont sell just toast, and I pleaded that I get it from here all the time… told her the exact cost of it, and still after my second time insisting I buy it often, she says we cant just give you toast. I replied saying I’m going to buy it. She then reluctently scanned through the computer trying to find the toast. She then finds out I was correct and just gives me a blank stare and I say thank you in a polite non sarcastic tone and she just stays silent like I just made her run a marathon.
I am used to the silence after me being polite here.
What really pushed me over the edge is when my order was ready I asked if I could get a second strawberry jam for my toast as typically one small package of jam isnt enough for the amount of toast I paid for… and she then tells me no she cant, I then get a little upset as she knows I am a customer who comes all the time… I say its not enough for my toast with just the one package and she still acts like its the biggest deal in the world to give a loyal customer a extra jam package. After prying on my end she finally gave up the Jam.
It is crazy that in this day in age where the average meal at a&w is $15+ they cant give out extra sauce or jam to customers they know come in all the time without making it a huge or deal. I chucked down .50 in change and left proving my point of how stupid and petty it is of them.
Long rant but it sums up the whole experience of this location and sadly many other once great chains around the GTA.
Dont come here… they literally have served another reviewer a burger with a moldy bun… oh and I didnt even mention they never wear gloves to prepare the food… go straight from cash/computer or their phone to making the food! Who is teaching these employees customer service and kitchen ettiquite? Clearly not anyone! Unless the owners/managers are the exact same way. A&W and other fast food resturaunts should be taking this behaviour more seriously as it is an embarrasment to these companies.
But then again it seems all these companies care about anymore is profit… hence why you wont see one Canadian high school student ever working at one of these chains… compaesd to back in the day when they were the main employees of these types of resturants! Its insanity. Someone needs to step up and demand change
Atmosphere: 1
Food: 2
Service: 1
Quite a good burger... Had the double burger meal.
Atmosphere: 3
Food: 4
Service: 5
Always consistent, and friendly. Kinda warm inside, but otherwise 100%.
Atmosphere: 4
Food: 5
Service: 5
I visited this restaurant around 2 am. It was a bit busy at that time, but the staff treated me really well and were very polite. I ordered a veggie burger since it was my first time here. Both the burger and fries were completely fresh and tasted amazing. The staff served everyone with a smile, which made the experience even better. Overall, it was a great first visit, and if I get the chance again, I’ll definitely come back.
Atmosphere: 5
Food: 5
Service: 5
One girls name is Sandeep she is very rude behaviour with customer.
Service: 1
Things have really gone downhill at this location especially late night. The staff at night I know they have to deal with a lot of crazy people but the quality of their service is really bad. They don't make coffee correctly, burgers are sloppy with very little sauce and badly cut tomatoes. And they put a ton of onions on them you have to take more than half off. The workers look like they haven't been trained at all.
Atmosphere: 1
Food: 1
Service: 1
Good food (always like A&W), but they really need to clean the place! Everything is sticky. And they need to turn up the AC as it's very stuff in there, even on a cool day.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
I was very disappointed with my visit to this A&W. The management seems clueless and disorganized. The food quality was unacceptable — stale bread was used, and the cooking oil appears not to be changed regularly. It also seems that the owner and manager take advantage of their staff. I would avoid this location.
Atmosphere: 1
Food: 1
Service: 1
The food quality was superb and the crew members were amazing amd kind specially manager Pawan and Ranjeet. Perfect place for group of people.
Atmosphere: 5
Food: 5
Service: 5
I visited here a day ago and the staff is truly kind in nature specially the manger “PAWAN” and “RANJEET” .They are super friendly and food was amazing and the place is so soothing must give a visit guys . Thankiuu once again for that kind gesture. :)
Great service by Pawan and Ranjit
Great experience and taste. Good service by Pawan and Ranjit
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