Aleria Restaurant Bar & Catering

Decided to hit this place up for their Holiday Pop-up and was super excited to see what the vibe would be! Upon arrival things were looking great, we did have to wait a while because it was rather busy and we didn’t have a reservation. Fortunately I was in good company so that was the least of my problems that night. The issue really came from the moment we were seated. To put it plainly, we were so undeniably forgotten it almost became humorous. Tables sat long after us were served almost to completion before we even got our drinks. Then came the most painful part of the night, when we placed our order. My friend who is vegan and unable to consume dairy confirmed with the server prior to placing her order “is the drink i’m about to order dairy free?” the server lazily replied with “i’m pretty sure” which honestly is just negligent. It’s completely fine not to know, but if someone tells you their dietary restrictions as a server you should make sure your response is 100% accurate. Then the drinks arrived, and we come to find out the drink my vegan friend ordered had dairy in it. What came next - an absolute circus it took us 25-30 minutes to get a server to actually even notice us. We would call out to them and we were so sadly ignored. Then finally, when it came time to present the problem, we were met with indifference and a lack of empathy. It almost felt like we were being blamed for our “mistake.” Another issue of the night was it felt like we were being juggled between multiple servers and every single time we had to fill someone in on the story. We began to wonder, is anyone communicating or does anyone even know what is going on. My friend attempted once the confusion was finally cleared up (spoiler alert it wasn’t) to to place another drink order to which they said they noted. Another 30 minutes passed by and still no drink. It was just incredibly disappointing as you can imagine especially when you’re looking to have a great night out with your friends. Finally we got so fed up with waiting that we decided to ask for the bill. And as you guessed it we waited another 35 minutes to get the bill. Once the server came over to cash us out, we had to remind her to remove the drink my vegan friend did not touch. Which was also frustrating because we had already been through this when we initially explained what was wrong with it in the first place. Annoyingly, she then said “i have to go double check this with my manager” we wait another 30 minutes for the manager then when the manager FINALLY comes over, she has the audacity to say to my vegan friend, “How did you know there was dairy in it”

Like are you actually for real.

Atmosphere: 2

Food: 1

Service: 1

My girlfriend was very excited to come here for drinks with the Christmas decorations just to be disappointed. Walked in stood at the bar waiting for a drink for over 20 minutes once two ladies stood up to leave me and my girlfriend took their stools and sat down continuing to wait for service and the staff came and told us they need the seats so we’d need to get up and stand. Decorations were nice though. Won’t go ever back and don’t recommend anyone else to go

Atmosphere: 1

Food: 1

Service: 1

Came here on Friday when they opened and easily got a table at 5pm, not too busy yet but I'm sure it'll fill up in no time with holidays coming up. The restaurant is decorated floor to ceiling in each of their rooms including on the way downstairs to the bathroom.

We ordered:
Tiramisu Espresso Martini
Blitzen Berries
Fried Calamari
Saganaki Poutine

Atmosphere: 5

Food: 4

Service: 4

Food was good. Only had apps. Xmas drinks are fun. They are a bit small though but strong ;) 5min grace period for reso is strict. Reso disappears from system if you’re 1 second past 5min. Xmas decorations are cute

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Greek Salad

I just want to clarify that I was not rude and was simply asking questions as every restaurant does things differently. After writing my review I get this email from them. Please see attached! So childish! This is not being rude? I think otherwise! Oh man they do not know how to treat people! You are in customer service and you are not giving that at all!!! She also writes another email saying they get many inquires and emails each day? Is that you saying you were frustrated when speaking with me? You aren’t the only one to get many emails in a day. That’s also not an excuse for being rude! Are you saying I don’t understand what it’s like to get 300 emails a day? Because I also get lots of emails but I do not have attitude with people because of it.

Service: 1

Amazing restaurant, we went when they had their Christmas pop-up! One of the best Christmas experiences in the city, definitely check it out! The decor, drinks and food were amazing! Service was amazing with Emmanuel and team!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 12oz Spicy Feta Dip, Phyllo Feta

Great experience. The Christmas decor is what drew us in and the delicious yet affordable food and great staff is what made us stay. Our server Camilla was attentive but not overbearing, she helped fix our wobbly table and had a great sense of humour.

Atmosphere: 5

Food: 5

Service: 5

Disappointed in this dining experience. Booked a standard seating for a table and got placed in the private dining room with a bunch of other tables. It’s in the basement with no cell reception. Drinks took nearly 30 minutes and were overpriced for the size of them. They also changed their happy hour from 5-7 to 4-6 and menu items have changed from prior Google review images. If booking for the holidays, make sure you request bar or high top. The basement was basically a dungeon and extremely disappointing experience.

Atmosphere: 1

Food: 2

Service: 3

I highly recommend booking Aleria for private dining events. I recently hosted my birthday dinner here and was so impressed with the venue! The manager Emmanuel, our server Yirlay and the rest of the staff were welcoming, accommodating and kind. The event coordinator, Elena, was patient and always available as I planned the event. And of course, everyone enjoyed the food and drinks.

Atmosphere: 5

Food: 4

Service: 5

Not only was the food ABSOULETY delicious but the servers and workers Sean and Ximena were such an amazing part of our experience. They made my partners birthday sucha magical moment. I will definitely be coming back as they represent Aleria and how much they value their customers. Thank you again Sean and Ximena we will always remeber this. ????

Atmosphere: 5

Food: 5

Service: 5

Great service, cute place with over the top Christmas celebrations, and wonderful food. Even got a new creamy amaretto dessert by Emmanuel.

Atmosphere: 5

Food: 5

Service: 5

What a vibe! My date and I had such a lovely experience at Aleria yesterday evening. We enjoyed the happy hour perks (4-6p) of DELICIOUS food and cocktails under the twinkling holiday lights and decor.

Our server, Shawn, took SUCH great care of us. He was super knowledgeable, friendly, and generous! There sister restaurant (Papi Chulo's) will be the next spot we hit up for their holiday pop up! Thank you to the Aleria crew!

Atmosphere: 5

Food: 5

Service: 5

Really enjoyed the food here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Honey Jalapeño Shrimp, Grilled Octopus Entree, Grilled Calamari

Great place, great food, great atmosphere

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Souvlaki, Grilled Calamari

Let me start by saying this place is fabulous. They’ve invested in making the atmosphere feel cozy and I was impressed by the effort of the decor. Great ambience and wonderful service; the staff make you feel welcomed and have good attention to detail. There is plenty of seating options for small and large groups. The food was pretty good and decently priced. I had the Spanakopita which was 8/10, the Lamb Chops with Mashed Potatoes which was 7/10 and the Dulce de Leche cheesecake which was 10/10. Just note their happy hour changed and their website still needs to be updated; it is now 4pm-6pm Monday to Thursday.

Atmosphere: 5

Food: 4

Service: 5