Baskin-Robbins

I ordered a custom birthday cake with Chocolate Mousse Royale flavour a week in advance, but they gave me Cookies & Cream instead. I only realized their mistake after my son started scratching himself. He has multiple allergies, and Cookies & Cream contains gluten. something he absolutely cannot consume. This kind of negligence is dangerous and completely unacceptable.
When I requested a refund, they argued with me simply because I didn’t have the physical receipt. My husband had already handed it to the cashier during pickup. I even showed clear proof of payment through my bank transaction, yet they still refused to take responsibility at first. After arguing with me at the counter, they finally agreed to give me a refund.
For a custom cake, they should definitely have the order record. This happened just yesterday, and there is no excuse for losing that information. Their careless mistake put my child’s health at risk, and their unprofessional behaviour made the situation even worse. I am seriously considering reporting this incident to the health department.

The lady at the counter n who was serving was very rude! She don’t know how to talk with customer. She don’t deserve that job .

Very bad customer service, did not have the flavour ice cream I wanted, chocolate mouse royale, and received a lot of attitude from the workers

When am at the Scarborough Town Centre. I always have a Cookies & Cream. Plus! Very Strawberry milkshake. It taste delicious. That actually makes my day at the mall. Very astounding. 😀

i love ice cream

⚠️⚠️BEWARE⚠️⚠️ ◦ customer are bad . Only go when no others there always rude to workers. My sun like the icecream vanila . friendly

a tad rude :(

I recently visited at this location and had a very disappointing experience. After ordering my ice cream, I took a spoon from the box kept near the customer counter. Immediately, one of your staff members told me that I should ask before taking a spoon and, in doing so, made extremely disrespectful and insulting facial expressions.

When I politely requested her not to make such faces toward customers, instead of handling the situation professionally, she responded rudely by saying, “I was born with this face.” This response was not only unprofessional but also highly disrespectful to a paying customer.

Good customer service is essential in the food industry, and employees should be trained to treat customers with respect. If a staff member does not know how to handle customers politely, then proper training is needed.

Additionally, when I asked for her name to provide proper feedback, she refused to share it. I am not sure why she felt the need to hide her identity.

I hope the management takes this matter seriously and ensures staff members are trained in professional behavior, so future customers do not face such unpleasant experiences.

great selection of flavors

ice cream is really good and the scoop is a good size

With the sweltering heat at an all time high this time of year, a scoop of ice cream lovin’ is much needed. Walking through Scarborough Town Centre can be like fighting for your life in the trenches. There’s screaming children, teens trying to make viral tiktoks but really just causing a disturbance, the scent of patties and the ttc swirling around to make the most interesting concoction of smells that violate your nose. Not that the patties stink, they’re actually quite wonderful, but the mall can be a bit much sometimes. The employees at Baskin Robins are like if Xanax was a person. They calm your anxiety and are always so helpful. Today I was helped by the most lovely worker, Joyce! She let my friend and I try different samples and her beautiful personality convinced me to buy not only one scoop but two! She joked and giggled with us and made it such a pleasurable experience. Joyce was sunshine in human form and immediately made me feel welcome and comfortable. You don’t really think about customer service when ordering ice cream but this is an interaction I’ll be thinking of for days. Weeks even. She was such a lovely soul. Thank you Joyce for a wonderful experience! We were served scoops of both deliciousness and fun!

Worker was rude. There were no other customers nearby and it still took a minute to get her attention to order. Also didn’t even offer a receipt.

The worst Baskin Robbins location. I love ice cream but will never purchase from here and support their business. The service is absolutely terrible and they don't wear gloves when scooping or serving the ice cream like the Baskin Robbins near McCowan and Finch. If I want ice cream and I'm already at the mall, I drive to a different Baskin Robbins.

During my most recent experience, my brother and I stood and waited just for the girl working to acknowledge us. But she never did. She continued to look down and away while making waffle cones.

This location also offers layered sundaes, something not offered previously. But they do not have the right cups for it. They put it all in the shake/smoothie cup and it melts faster. I don't think it is appropriate to offer it in the incorrect cup - poor presentation and delivery.

Really bad customer service

I’ve always enjoyed Baskin & Robbins ice cream, but I had a disappointing experience at the STC location recently. I politely asked if I could order a milkshake, understanding it was close to closing time, but was met with an abrupt and curt “No” from one employee, while another just stared at me. The response felt unnecessarily rude and unprofessional. Regardless of how much I like their ice cream, I won’t be returning to a location where the staff treats customers so poorly—especially when there are plenty of other great options around.