I had a very disappointing experience speaking with Priya over the phone for take out delivery at 1:30am. Her attitude was rude and unprofessional from the beginning; she raised her voice, spoke aggressively, and showed no courtesy or patience while addressing my concern. This kind of behaviour is completely unacceptable from someone representing a business. I expected a respectful and helpful interaction, not to be spoken to in a high-pitched and confrontational tone. The management should seriously review her customer service approach, as such conduct leaves a very negative impression.
Service: 1
raj gill
I called to place an order and was met with extremely rude and aggressive behavior from Priya over the phone. This experience was completely unprofessional and unacceptable. The responsibility falls on the owners and management to ensure their staff maintain basic respect and professionalism toward customers. I strongly urge management to take immediate action to address this issue and prevent such poor treatment from happening again.
rahul yadav
I called to place an order today and spoke with Priya, who was extremely rude and unprofessional. Her tone was aggressive and dismissive throughout the call, making the experience very unpleasant. There’s absolutely no reason for a customer to be spoken to that way. If this is how the staff handles phone orders, it reflects poorly on the entire establishment. I hope management addresses this immediately, as respectful communication is the minimum expectation in customer service.
Service: 1
Shraddha Jaiswal
Have ordered from here multiple times - they have the best biryani in Toronto!
Atmosphere: 5
Food: 5
Service: 5
Mohammad Zain
It’s a crime to have mutton in your menu and NOT serve bone-in mutton biryani. It’s a shame because the bone-in mutton biryani is decent.
I was bought Gee roast Kaju mutton Biryani. Really tasty and good aroma, worth for money thank you BiryaniWalla.
Atmosphere: 5
Food: 5
Service: 5
Jay Patel
Mentioned in the order about things but not gave forks/spoons/tissues in take out and delivery orders..
Atmosphere: 5
Food: 5
Service: 2
Mitsu Dave
Really disappointing experience. The restaurant advertises being open until 2:30 AM, but when we went there, they casually told us dine-in was closed at 12:30. Nowhere is this mentioned online or at the restaurant. We drove all the way there only to leave empty-handed.
To make matters worse, the place didn’t look well-kept — dirty plates were left lying on tables, which gave off a very unhygienic impression. Even the tea they claim is “authentic” turned out to be from a machine, which felt misleading.
A place with so much potential really needs to work on honesty, cleanliness, and basic customer respect.
Amazing food and amazing service by Ankita…we are regular customers but we ended up reaching late to restaurant and upon requesting for dine they managed to take in our order…had a great experience and what a service deserves a 5 star for sure.
Atmosphere: 5
Food: 5
Service: 5
Jaideep Shetty
Biryaniwala’s buckets are my go-to! Always flavorful and satisfying. I highly recommend adding the extra protein and masala—it is totally worth the price.
Murphy benhur
Great food and prices
Atmosphere: 5
Food: 5
Service: 5
md mohit
Waste biryani i had never eaten before
Food: 1
Manya Uberoi
Biryaniwala in downtown is a must-visit! We tried the Mutton Shahi Biryani, Ghee Roast Kaju Mutton Biryani, Red Mirchi Mutton Biryani, along with Hyderabadi Chicken Curry and Rumali Roti — everything was packed with flavor and cooked to perfection. Great food, quick service, and authentic taste. Highly recommend for biryani lovers! 🌟
I had a very disappointing experience speaking with Priya over the phone for take out delivery at 1:30am. Her attitude was rude and unprofessional from the beginning; she raised her voice, spoke aggressively, and showed no courtesy or patience while addressing my concern. This kind of behaviour is completely unacceptable from someone representing a business. I expected a respectful and helpful interaction, not to be spoken to in a high-pitched and confrontational tone. The management should seriously review her customer service approach, as such conduct leaves a very negative impression.
Service: 1
I called to place an order and was met with extremely rude and aggressive behavior from Priya over the phone. This experience was completely unprofessional and unacceptable. The responsibility falls on the owners and management to ensure their staff maintain basic respect and professionalism toward customers. I strongly urge management to take immediate action to address this issue and prevent such poor treatment from happening again.
I called to place an order today and spoke with Priya, who was extremely rude and unprofessional. Her tone was aggressive and dismissive throughout the call, making the experience very unpleasant. There’s absolutely no reason for a customer to be spoken to that way. If this is how the staff handles phone orders, it reflects poorly on the entire establishment. I hope management addresses this immediately, as respectful communication is the minimum expectation in customer service.
Service: 1
Have ordered from here multiple times - they have the best biryani in Toronto!
Atmosphere: 5
Food: 5
Service: 5
It’s a crime to have mutton in your menu and NOT serve bone-in mutton biryani. It’s a shame because the bone-in mutton biryani is decent.
Best place for Birani lovers
Atmosphere: 5
Food: 5
Service: 5
good taste of bryani....curry also
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hyderabadi Chicken Dum Biryani, Dynamite Gobi, Boneless Chicken Biryani, Chicken 65 Wet
I was bought Gee roast Kaju mutton Biryani. Really tasty and good aroma, worth for money thank you BiryaniWalla.
Atmosphere: 5
Food: 5
Service: 5
Mentioned in the order about things but not gave forks/spoons/tissues in take out and delivery orders..
Atmosphere: 5
Food: 5
Service: 2
Really disappointing experience. The restaurant advertises being open until 2:30 AM, but when we went there, they casually told us dine-in was closed at 12:30. Nowhere is this mentioned online or at the restaurant. We drove all the way there only to leave empty-handed.
To make matters worse, the place didn’t look well-kept — dirty plates were left lying on tables, which gave off a very unhygienic impression. Even the tea they claim is “authentic” turned out to be from a machine, which felt misleading.
A place with so much potential really needs to work on honesty, cleanliness, and basic customer respect.
Restaurantji Recommends
Amazing food and amazing service by Ankita…we are regular customers but we ended up reaching late to restaurant and upon requesting for dine they managed to take in our order…had a great experience and what a service deserves a 5 star for sure.
Atmosphere: 5
Food: 5
Service: 5
Biryaniwala’s buckets are my go-to!
Always flavorful and satisfying. I highly recommend adding the extra protein and masala—it is totally worth the price.
Great food and prices
Atmosphere: 5
Food: 5
Service: 5
Waste biryani i had never eaten before
Food: 1
Biryaniwala in downtown is a must-visit! We tried the Mutton Shahi Biryani, Ghee Roast Kaju Mutton Biryani, Red Mirchi Mutton Biryani, along with Hyderabadi Chicken Curry and Rumali Roti — everything was packed with flavor and cooked to perfection. Great food, quick service, and authentic taste. Highly recommend for biryani lovers! 🌟
Atmosphere: 5
Food: 5
Service: 5
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