Chipotle Mexican Grill

25 The West Mall, Toronto
(416) 621-2345

Recent Reviews

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Mimico23

This chipotle is in a food court.

Line is very long.

Beans were too spicy for a child. She cried.

Chips were good

Atmosphere: 3

Food: 3

Service: 3

Darrell A

This is probably one of the stingiest Chipotle in the city. When you ask for more sour cream or salsa they barely make an effort. When you ask for cheese, they tell you the cheese is already there that they sprinkled like icing sugar. Don't bother wasting your time.

Atmosphere: 3

Food: 1

Service: 1

Suresh kanth Kanth

I had a great experience at Chipotle The food was fresh, flavorful, and made exactly how I wanted. The portions were generous and everything tasted really good, especially the rice and chicken. The staff were friendly and the service was quick. It’s a perfect place for a filling and healthy meal. I’ll definitely be coming back

Atmosphere: 5

Food: 5

Service: 5

Mani Singh

Very unprofessional service. They keep accepting online delivery orders but only prioritize walk-in customers. Drivers are left standing and waiting with no updates. If you can’t handle delivery volume, stop accepting orders. Totally unacceptable.

Atmosphere: 1

Service: 1

Peter Savvides

My wife and I ordered from this location and we are both disappointed in our experience. To start, there was a big line and the staff had no sense of urgency at all. Several were actually talking and not taking orders while one person was doing all the work. When we finally ordered our food, the portions we received were far less than our previous visits to various locations. When we questioned the staff, they were quick to defend themselves stating that this is all they are allowed of protein to put in each order. We purchased our food and paid over $40.00 and we left hungry unfortunately. Visiting Chipotle was a huge disappointment, hopefully the proper people read this review and look into this matter as there are more reviews about the food portions being too low.

Konstantin Glazov

I’ve had issues at this Chipotle location twice in a row. Both times, I was charged for guacamole that I did NOT order. I only noticed after checking my receipt later. When I went back, they refunded me, and the manager said it was a “staff training issue” because they were busy.

Once is a mistake — twice in a row feels like overcharging for add-ons customers didn’t ask for. Most people don’t check their receipts, so this is a big concern. I hope they fix their process because this is very frustrating and makes it hard to trust the location.

D B

Today i bought bowl but chicken was dry , rice not fully cooked ( hard brown rice )
Atleast don’t eat here today.

I forgot about my experience after long time and eat here again on dt 17th Nov 2025. Again brown rice not enough cooked and portion small , not even filling bowl full

Riya Sharma

Rice were uncooked!

Anna DeBartolo

Your prices have gone up and your portions have shrunk!!!! I got a chicken bowl , rice was one scoop and chicken ten little pieces at best, the bowl was half full? I would like a refund just awful and was room temperature, please serve hot food

Atmosphere: 3

Food: 3

Service: 3

Stephanie Singh

Came here today for the Jays game BOGO and was really impressed by the staff they had on shift - it was very clear that they were working hard to ensure everyone who lined up was served within the allotted timeframe. Speedy service delivered with courteousy!

Atmosphere: 5

Food: 5

Service: 5

Mirza Fareeha

Slow service

Justin Mowbray

Good but found an avocado peel in the burrito. Thankfully was not swallowed.

Jin Choi

The staff here are noticeably different from other locations, and not positively—they just stare instead of asking about preferences, like mild or hot sauce, or engaging with customers. Portions also seem smaller, likely to avoid extra prep work. The employees’ overall attitude feels unmotivated and indifferent.

Atmosphere: 1

Food: 1

Service: 1

Shahid Alhasan

i can’t believe they can’t even put a good amount of everything in the bowl. this is the worst location i’ve been to. stock up on that food

Atmosphere: 1

Food: 1

Service: 1

sarah

hey guys freak this location! they don’t give you a good amount at all..! like?? their acting as if the food is gonna run out. there’s a lot! just maybe put a good amount gosh

Atmosphere: 1

Food: 1

Service: 1

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