I recently visited Chipotle at Yonge and Dundas in Toronto, and while the experience had a few positives, overall it felt more stressful than enjoyable. The service was undeniably fast, and orders were prepared quickly, which is helpful in such a busy downtown location. However, speed seemed to be prioritized over customer experience.
Ordering felt rushed from the moment I stepped up to the counter. The servers appeared to assume that every customer already has complete knowledge of all ingredients and options. There was very little time given to think or decide, and the pace made it easy to miss toppings while trying to keep up. When I later asked to add an extra topping to my bowl, the response felt uncomfortable — including visible eye-rolling — as if the customer had made a mistake. That kind of reaction is unfair and takes away from what should be a welcoming experience.
This visit, I tried the limited-edition Carne Asada, which is described as being expertly grilled throughout the day and seasoned with garlic, cumin, and coriander, then finished with fresh lime and cilantro. Unfortunately, I didn’t get that full blend of flavors. The meat was decent, but the seasoning felt muted, and the dish didn’t live up to its description or expectations.
While the food quality itself was acceptable and service was fast, the rushed atmosphere made the entire experience unpleasant. Slowing down slightly, allowing customers time to decide, and maintaining a respectful attitude would greatly improve this location.
Overall, it was an average visit, but not one I found enjoyable.
Atmosphere: 3
Food: 3
Service: 2
Amir Shukayev
best chipotle in toronto
Vecchio
I ordered a carne assada bowl and what I had was only the smell of the meat. 3 slices of meat whilst I am seated watching other people having much more, not sure what’s the criteria, do I need to be friend of the staff to get a proper meal?
Food: 1
Service: 3
Céline C
I tried Asado beef 😋 so good 👍
Food: 5
sneha angel
Food and service is definitely outstanding. Ambience is a little off for me.
Atmosphere: 3
Food: 5
Service: 5
Jordon Ennis
Took forever to get served, the chicken and fajita veggies were burnt. Compared to other locations the burritos was wrapped horribly and some how all the lettuce and sour cream was all at the bottom making a cold slimy burrito at the bottom. Nice seating area tho that’s about the only thing that was nice
Atmosphere: 3
Food: 1
Service: 1
april canlas
My son & i ordered their carne asada plus extra meat and to be frank, we was excited to try it cause obviously its steak and we was hoping for it to be nice tender & not dry. We got the total opposite, their steak is super dry and you can only enjoy it with the sauce you pick to put on it, plus hot sauce 😫😮💨 very disappointing 😞 not sure if I'll go back. Sorry but the cook needs to change how they cook the steak, since its going to stay in the steamer ( it will get super over cooked and the moisture from the beef will dry out)
Atmosphere: 3
Food: 1
Service: 3
Raj Rama
Great location near Eaton centre, Cineplex, shopping, etc. Definitely worth trying.
Atmosphere: 3
Food: 4
Service: 4
Wonderful Guy
Love their food
Atmosphere: 4
Food: 5
Service: 4
Arjun Rudra
This Chipotle is usually great - the employees are friendly and jovial, the foods fresh and the value is awesome.
The reason I can’t give this location a 5 stars is because some of the employees are inconsistent in charging for items. I asked for salsa on my bowl, and then asked them to put it on the side instead and I was told that I’d be charged extra? I’ve never had that experience before - usually employees are happy to oblige customer requests (which is why I always come back to Chipotle).
But now I refuse until they stop skimping on portions.
I usually really like Chipotle's food. However, when I visited this restaurant just now (November 8th, 9:25 pm), I turned right around and left: all the tables were filthy, the floor looked like it hadn't been mopped in days, and there were food scraps and papers everywhere. No, thank you. I have no idea what the staff were doing there; the four of them just stood behind the counter and watched.
Atmosphere: 1
Payal Nashier
Really good food. One can really customize exactly what they would like to add to it. Service was fast. Overall good experience. A bit stressful to order, could slow down a bit to give a better experience.
Atmosphere: 4
Food: 5
Service: 4
ASAP JAY
They are giving less portions! Especially the staff are very rude! The guy just gave me a spoon of guacamole! very poor customer service they just want to push the line by giving less food to their customers so they don’t want to make more food! The cashier girl doesn’t know what customer service mean!
Atmosphere: 1
Food: 1
Service: 1
Khush Bhullar
I recently visited Chipotle and loved the customization options! The burrito bowl I got was fresh, flavorful, and perfectly portioned. Ingredients tasted high-quality, and the staff was friendly and quick. The only downside was the wait during peak hours, but it was worth it for the taste. Overall, a great spot for a quick, satisfying meal.
Atmosphere: 5
Food: 5
Service: 5
Amrit Kour
When I visited, I was really disappointed with the way the staff treated us. My partner and I simply wanted to add something to our bowl, but the staff member taking our order was quite rude and lacked basic courtesy. In particular, one of the employees (an Indian girl, i was not able to get her name) gave us unpleasant looks when we made our request. This is not how guests should be treated, especially in the hospitality and food industry where respect and good service are essential. Pathetic!!!!
I recently visited Chipotle at Yonge and Dundas in Toronto, and while the experience had a few positives, overall it felt more stressful than enjoyable. The service was undeniably fast, and orders were prepared quickly, which is helpful in such a busy downtown location. However, speed seemed to be prioritized over customer experience.
Ordering felt rushed from the moment I stepped up to the counter. The servers appeared to assume that every customer already has complete knowledge of all ingredients and options. There was very little time given to think or decide, and the pace made it easy to miss toppings while trying to keep up. When I later asked to add an extra topping to my bowl, the response felt uncomfortable — including visible eye-rolling — as if the customer had made a mistake. That kind of reaction is unfair and takes away from what should be a welcoming experience.
This visit, I tried the limited-edition Carne Asada, which is described as being expertly grilled throughout the day and seasoned with garlic, cumin, and coriander, then finished with fresh lime and cilantro. Unfortunately, I didn’t get that full blend of flavors. The meat was decent, but the seasoning felt muted, and the dish didn’t live up to its description or expectations.
While the food quality itself was acceptable and service was fast, the rushed atmosphere made the entire experience unpleasant. Slowing down slightly, allowing customers time to decide, and maintaining a respectful attitude would greatly improve this location.
Overall, it was an average visit, but not one I found enjoyable.
Atmosphere: 3
Food: 3
Service: 2
best chipotle in toronto
I ordered a carne assada bowl and what I had was only the smell of the meat. 3 slices of meat whilst I am seated watching other people having much more, not sure what’s the criteria, do I need to be friend of the staff to get a proper meal?
Food: 1
Service: 3
I tried Asado beef 😋 so good 👍
Food: 5
Food and service is definitely outstanding. Ambience is a little off for me.
Atmosphere: 3
Food: 5
Service: 5
Took forever to get served, the chicken and fajita veggies were burnt. Compared to other locations the burritos was wrapped horribly and some how all the lettuce and sour cream was all at the bottom making a cold slimy burrito at the bottom. Nice seating area tho that’s about the only thing that was nice
Atmosphere: 3
Food: 1
Service: 1
My son & i ordered their carne asada plus extra meat and to be frank, we was excited to try it cause obviously its steak and we was hoping for it to be nice tender & not dry. We got the total opposite, their steak is super dry and you can only enjoy it with the sauce you pick to put on it, plus hot sauce 😫😮💨 very disappointing 😞 not sure if I'll go back. Sorry but the cook needs to change how they cook the steak, since its going to stay in the steamer ( it will get super over cooked and the moisture from the beef will dry out)
Atmosphere: 3
Food: 1
Service: 3
Great location near Eaton centre, Cineplex, shopping, etc. Definitely worth trying.
Atmosphere: 3
Food: 4
Service: 4
Love their food
Atmosphere: 4
Food: 5
Service: 4
This Chipotle is usually great - the employees are friendly and jovial, the foods fresh and the value is awesome.
The reason I can’t give this location a 5 stars is because some of the employees are inconsistent in charging for items. I asked for salsa on my bowl, and then asked them to put it on the side instead and I was told that I’d be charged extra? I’ve never had that experience before - usually employees are happy to oblige customer requests (which is why I always come back to Chipotle).
But now I refuse until they stop skimping on portions.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I usually really like Chipotle's food. However, when I visited this restaurant just now (November 8th, 9:25 pm), I turned right around and left: all the tables were filthy, the floor looked like it hadn't been mopped in days, and there were food scraps and papers everywhere. No, thank you. I have no idea what the staff were doing there; the four of them just stood behind the counter and watched.
Atmosphere: 1
Really good food. One can really customize exactly what they would like to add to it.
Service was fast. Overall good experience.
A bit stressful to order, could slow down a bit to give a better experience.
Atmosphere: 4
Food: 5
Service: 4
They are giving less portions! Especially the staff are very rude! The guy just gave me a spoon of guacamole! very poor customer service they just want to push the line by giving less food to their customers so they don’t want to make more food! The cashier girl doesn’t know what customer service mean!
Atmosphere: 1
Food: 1
Service: 1
I recently visited Chipotle and loved the customization options! The burrito bowl I got was fresh, flavorful, and perfectly portioned. Ingredients tasted high-quality, and the staff was friendly and quick. The only downside was the wait during peak hours, but it was worth it for the taste. Overall, a great spot for a quick, satisfying meal.
Atmosphere: 5
Food: 5
Service: 5
When I visited, I was really disappointed with the way the staff treated us. My partner and I simply wanted to add something to our bowl, but the staff member taking our order was quite rude and lacked basic courtesy. In particular, one of the employees (an Indian girl, i was not able to get her name) gave us unpleasant looks when we made our request. This is not how guests should be treated, especially in the hospitality and food industry where respect and good service are essential.
Pathetic!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Veggie Burrito Bowl
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