Horrible customer service. I feel cheated. We went last Tuesday for dinner with a group of friends and by mistake they overcharged us. (We paid DOUBLE the real price). When we reviewed the receipt we realized it and notified them. They asked us for our phone numbers so they could call us the next day and ask for our information and return the money we had paid extra. The mistake is ok, we all can have a mistake. The problem is that it has been a week and they haven't even contacted us. We had to call twice to ask. They give us excuses and tell us the person in charge will call in a few days. I feel scammed and deceived. Are we gonna get our money back?
Ann José
Hi, This was my very first time dining at cibo in Yonge street location, and if I can give a lower service star I totally would, we came here for a birthday dinner of our very close friend and it truly felt like a waste of money coming to this location, i don’t know if they have biased service to poc’s or not, and the service was bad back to back. I’m not going to complain about the girl serving us cause we could see she was clearly serving the entire restaurant by herself. But me myself have been in this industry and know basic knowledge of how things are handled when there is an inconvenience and the person I totally blame here is the manager he clearly has no idea how to be a manager for real!!! Cause I’m very very very shocked by the treatment, I have loved me experience in king street location and I believed it to be the same for everywhere, and the host did not mention about the extra cake fee, so when we finally get the bill after all the service we were given, we see a cake fee included, and the cake which we brought by ourself included which is crazy cause how can you give us a horrible experience for a birthday dining which they already know, and then on top of that charge us for something which was not even mentioned, and only to bring it up to the manager so he could literally listen to our concerns and walk away. That’s why I’m truly shocked. I honestly and genuinely did wish we dint chose this place. It was definitely not worth it in anyways. It was an overload of negative energy from all around. The food was good but even then we all ended up eating at different times as they brought our food at different times cause they took forever to come get our orders. We wanted to have a good night, but it really ruined the whole experience for us. We wanted to celebrate the birthday of our friend but now the highlight of the event is the worst dining experience we had. So yeah I genuinely wish and pray the owner of this restaurant sees the message and do something and the readers who are reviewing please reconsider going to this specific location as they do not treat their customers right, maybe you could be the lucky one who gets a good service but potentially have a hit or miss situation and trust me you don’t want to be in my shoes
Service: 1
Y W
It was amazing! The food was high quality and delicious and it it tasted amazing the cake is really good and it has a really nice cocoa powder with yummy fruits and has really good pizza the tomato sauce was really fresh and nice the espresso is good and the washrooms are clean it is well decorated and has very good service and staff are nice they also add lots of effort and overall perfect!
Atmosphere: 5
Food: 5
Service: 5
Pruthvi Nedunuri
I'm glad I tried this place using groupon. Served burnt octopus, and salmon tasted ok. It felt like chef was lazy with meal preparation for a fine dining place. Service needs lots of improvement, our waitress is not attentive to detail. Liked my cocktail and tiger shrimp; ambience is good.
Atmosphere: 4
Food: 3
Service: 3
Gerald Wong
We had a fantastic time tonight for my wife’s birthday. The grilled calamari was delicious. Our son devoured his meatball pasta within a couple of minutes after arriving. Our daughter also loved the truffle pasta. Our server Nadine was amazing and took care of us right from the start and was very attentive. She even brought a small ice cream with a candle for my wife! Thank you for the wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Richard Tanner
Service was top notch, and our server was great!
Atmosphere: 5
Food: 5
Service: 5
Komal Parmar
Vegetarian diet
Atmosphere: 5
Food: 3
Service: 4
Kaitlin Ng
The orrechiette was really good (albeit, expensive for what it is at $29) but the beef carpaccio wasn’t good — we had to scrape it off the plate using our forks (it was $24). Our server was quite attentive, which we appreciated.
Atmosphere: 4
Food: 3
Service: 4
Samuel Bergeron
Andy is an absolute king, the food is delicious 👑
Atmosphere: 5
Food: 5
Service: 5
Philip Paschali
Andy was our server, and the whole experience was amazing! From the recommendations, to his service, there is nothing more we could ask for! I had the fusilli, and a series of cocktails - could not recommend cibo more!
Andy was an amazing server. Would come back just for his service
Atmosphere: 5
Food: 5
Service: 5
Kateryna Didyk
Simply delicious and good atmosphere
Atmosphere: 5
Food: 5
Service: 5
Camilla Diaz
I came here last night for my anniversary dinner and all I can say is I had a really great time. The service was amazing. Andrew was our server and he was so attentive and funny! The food was a 10 out of 10 we liked everything we ate😍 I had the pesto pasta! They also gave us the dessert complementary, which was a really sweet touch! I would definitely recommend this place!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Calamari Fritte
Kathryn Tyrell
Great food, we have burrata, arrancini, and pasta and everything was delicious. Beautiful location and chill vibes, good music in the background. The service however was sub-par, it took our waitress over half an hour to come take our dessert order and I physically had to get up a number of times to request for items we needed (more water, sugar for my cappuccino, the bill etc). Took us almost 4 hours to have dinner.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Gnocchi
Jules
We had such a wonderful night out at this restaurant! The wine selection was fantastic and perfectly complemented our meal. All the apps especially the calamari was a delicious start to the evening. Every dish and drink was spot on, making the whole experience memorable. We’ll definitely be coming back soon!
EDIT: after 2 weeks we got our money back.
Horrible customer service. I feel cheated. We went last Tuesday for dinner with a group of friends and by mistake they overcharged us. (We paid DOUBLE the real price). When we reviewed the receipt we realized it and notified them. They asked us for our phone numbers so they could call us the next day and ask for our information and return the money we had paid extra. The mistake is ok, we all can have a mistake. The problem is that it has been a week and they haven't even contacted us. We had to call twice to ask. They give us excuses and tell us the person in charge will call in a few days. I feel scammed and deceived. Are we gonna get our money back?
Hi,
This was my very first time dining at cibo in Yonge street location, and if I can give a lower service star I totally would, we came here for a birthday dinner of our very close friend and it truly felt like a waste of money coming to this location, i don’t know if they have biased service to poc’s or not, and the service was bad back to back. I’m not going to complain about the girl serving us cause we could see she was clearly serving the entire restaurant by herself. But me myself have been in this industry and know basic knowledge of how things are handled when there is an inconvenience and the person I totally blame here is the manager he clearly has no idea how to be a manager for real!!! Cause I’m very very very shocked by the treatment, I have loved me experience in king street location and I believed it to be the same for everywhere, and the host did not mention about the extra cake fee, so when we finally get the bill after all the service we were given, we see a cake fee included, and the cake which we brought by ourself included which is crazy cause how can you give us a horrible experience for a birthday dining which they already know, and then on top of that charge us for something which was not even mentioned, and only to bring it up to the manager so he could literally listen to our concerns and walk away. That’s why I’m truly shocked. I honestly and genuinely did wish we dint chose this place. It was definitely not worth it in anyways. It was an overload of negative energy from all around. The food was good but even then we all ended up eating at different times as they brought our food at different times cause they took forever to come get our orders. We wanted to have a good night, but it really ruined the whole experience for us. We wanted to celebrate the birthday of our friend but now the highlight of the event is the worst dining experience we had. So yeah I genuinely wish and pray the owner of this restaurant sees the message and do something and the readers who are reviewing please reconsider going to this specific location as they do not treat their customers right, maybe you could be the lucky one who gets a good service but potentially have a hit or miss situation and trust me you don’t want to be in my shoes
Service: 1
It was amazing! The food was high quality and delicious and it it tasted amazing the cake is really good and it has a really nice cocoa powder with yummy fruits and has really good pizza the tomato sauce was really fresh and nice the espresso is good and the washrooms are clean it is well decorated and has very good service and staff are nice they also add lots of effort and overall perfect!
Atmosphere: 5
Food: 5
Service: 5
I'm glad I tried this place using groupon. Served burnt octopus, and salmon tasted ok. It felt like chef was lazy with meal preparation for a fine dining place. Service needs lots of improvement, our waitress is not attentive to detail.
Liked my cocktail and tiger shrimp; ambience is good.
Atmosphere: 4
Food: 3
Service: 3
We had a fantastic time tonight for my wife’s birthday. The grilled calamari was delicious. Our son devoured his meatball pasta within a couple of minutes after arriving. Our daughter also loved the truffle pasta. Our server Nadine was amazing and took care of us right from the start and was very attentive. She even brought a small ice cream with a candle for my wife! Thank you for the wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Service was top notch, and our server was great!
Atmosphere: 5
Food: 5
Service: 5
Vegetarian diet
Atmosphere: 5
Food: 3
Service: 4
The orrechiette was really good (albeit, expensive for what it is at $29) but the beef carpaccio wasn’t good — we had to scrape it off the plate using our forks (it was $24). Our server was quite attentive, which we appreciated.
Atmosphere: 4
Food: 3
Service: 4
Andy is an absolute king, the food is delicious 👑
Atmosphere: 5
Food: 5
Service: 5
Andy was our server, and the whole experience was amazing! From the recommendations, to his service, there is nothing more we could ask for! I had the fusilli, and a series of cocktails - could not recommend cibo more!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Andy was an amazing server. Would come back just for his service
Atmosphere: 5
Food: 5
Service: 5
Simply delicious and good atmosphere
Atmosphere: 5
Food: 5
Service: 5
I came here last night for my anniversary dinner and all I can say is I had a really great time. The service was amazing. Andrew was our server and he was so attentive and funny! The food was a 10 out of 10 we liked everything we ate😍 I had the pesto pasta! They also gave us the dessert complementary, which was a really sweet touch! I would definitely recommend this place!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Calamari Fritte
Great food, we have burrata, arrancini, and pasta and everything was delicious. Beautiful location and chill vibes, good music in the background. The service however was sub-par, it took our waitress over half an hour to come take our dessert order and I physically had to get up a number of times to request for items we needed (more water, sugar for my cappuccino, the bill etc). Took us almost 4 hours to have dinner.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Gnocchi
We had such a wonderful night out at this restaurant! The wine selection was fantastic and perfectly complemented our meal. All the apps especially the calamari was a delicious start to the evening. Every dish and drink was spot on, making the whole experience memorable. We’ll definitely be coming back soon!
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