Dairy Queen Grill & Chill

Have ordered here a couple of times now. The staff here is so so friendly, and they actually put their best effort into making your order nice. I appreciate them. Will always order from this location when I get DQ :)

Food: 5

Service: 5

Love ice 🍦

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Peanut Buster Parfait

Thanks for the response.

4-5 staffs chit chatting.
Body turned opposite from the cash register when customers are coming in or ready to order.

No greet, hello, or even a thank you.

The lady at cash seems like we are doing her a favour for coming in.

I can’t believe 4-5 staff bodies was turned facing the ice cream machine side and not was facing the customer, even when customers are ready to order or coming in.

Atmosphere: 1

Food: 1

Service: 1

I ordered a normal Blizzard for $7.67 and they gave me this.

After 4 years this place still has very good ice cream, overpriced but good. Staff still didn’t change, still rude as usual. I try to avoid this place as much as I can but my son loves it. I still try to get him at Baskin Robins or Scooped because it worth a lot more, not only in price but also in service.

This Dairy Queen sucks. Every time I come here my ice cream is completely melted the minute they hand it to me.

Service: 1

it has a nice view outside

Atmosphere: 5

Food: 4

Service: 4

So we went in to get the triple chocolate brownie, which we have had in multiple different DQ around GTA and Ottawa. This item isn’t on the menu anymore, but the staff knows this item and has always made it for us. The staff said at this location they don’t know what it is, and called I think some of his colleague and this guy was RUDE, he literally said “no can’t do, it’s discontinued and anything not on the menu cannot be made”. We graciously told him that all other DQs make it for us even if it’s not on the menu. He again very rudely replied “we don’t have it on the menu, no can’t do”
So ya a zero for customer service and etiquette. Absolutely zero respect, and just plain rude. This location looks fancy but not worth it.

Service: 1

Best dairy queen

We got the ice cream sundae and pumpkin blizzard. As always, their top notch and quality ingredients are a reflection of how amazing their products are. Consistent with most Dairy Queen locations. But the one thing that really caught our attention is the gentleman who was working there on 16 Sept 2024, around 3;30 pm. He is the definition of an excellent Canadian customer experience - pleasant, friendly and attentive. You rarely get this type of service anymore especially with the influx of immigrants with the lack of training and culture integration in Canada; however, this guy is a breath of fresh air! Thank you for such wonderful service.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Small Sundae, Ice Cream Blizzard

perfect place

Atmosphere: 5

Food: 5

Service: 5

perfect place wonderful workers

Atmosphere: 5

Food: 5

Service: 5

$9 for the most mediocre grilled chicken sandwich ever. I mean, it's an ice cream chain, so you can't expect much. The service is good and the restaurant is clean, though. We ate at the tables outside and the view is pretty nice.

Atmosphere: 5

Food: 2

Service: 5

Best dairy queen

Friendly cashier and clean restaurant. Ordered capuchino moonlight is just too sweet for me

Atmosphere: 5

Food: 5

Service: 5