Since my daughter turned vegan we tried several vegan cake options. This is the first and only place I want to come back too. Has the right balance between sweet and creamy
Atmosphere: 4
Food: 5
Service: 4
Wendy Harnarine
The BEST gluten free cupcakes in Toronto! Freshly baked, moist, delicious airy frosting and great selection. Wonderful staff and easy ordering online. A true blessing for the Celiac crowd.
Dietary restrictions: Celiac, gluten free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Cupcakes
shivani Bharadwaj
Wow so tasty and delicious, i just ordered vegan cup cakes for my New Year’s Eve and they are fantastic i love it. And the best part is they are vegan and gluten free i didn’t find any cake store in Toronto which gives so delicious vegan gluten free cakes thank you so much guys for making my day, i am so happy 🩷🩷
Atmosphere: 5
Food: 5
Service: 5
Ângela Melo
Hi. I went with my son and nephew to this place. And they said they didn’t even get what they wanted. They asked for popping pearls and got jelly. And they asked for Ferrero rocher chunks. And got straight Ferrero rocher chocolates would not recommend
Atmosphere: 2
Food: 1
Service: 2
Alexa Petitti
***UPDATE: The owner is texting and calling us saying she still doesn’t understand what the problem is. She still will not acknowledge the poor customer service, the poor quality cake that fell apart and the fact that we were forced to take a premade cake off the shelf that we still had to pay for. She is only upset that we are telling others the truth on Google reviews.*** I’m extremely disappointed and appalled by the service and quality at Cupcake Paradise. We ordered a vegan cake, and as soon as we got to the car, we noticed the color was completely wrong, and the cake had started falling apart. We immediately returned to the shop to show the owner, but she was unapologetic, dismissive, annoyed and completely unprofessional. Instead of offering any form of apology or solution, she said, “Well, what do you want me to do?”
Her attitude was unacceptable – zero accountability, zero customer service, and absolutely no effort to make things right. She blamed the poor quality on the fact that it was a vegan cake, which is ridiculous if you’re advertising and selling them. If you can’t deliver, don’t offer it.
The cake was unpresentable, and despite that, I was denied a refund and forced to take a premade cake off the shelf. For a $185 cake, this level of service is beyond disappointing – it’s unacceptable and appalling. I will never return, and I highly recommend others avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Samantha Conde
Imagine paying $185 for this disaster. This is the condition the cake was in at the time of pick-up. If you’re looking for terrible customer service, this is the place for you! There was no apology, no attempt to fix the issue, and plenty of attitude—as if it was our fault. We provided reference photos, including the requested olive-green color, but the final product looked completely off and they blamed the discrepancy on the vegan ingredients. Maybe instead of making up excuses, try communicating with your customers beforehand and letting them know that you might not be able to meet their expectations versus delivering a subpar product and charging an outrageous price. After nearly an hour of back-and-forth, we were told we’d receive a partial refund. Since our friend’s birthday was that same night, we had no choice but to settle for a premade vegan cake from this establishment, priced at $60, and get refunded the difference. Had there been transparency from the beginning and a genuine attempt to find a solution, the outcome could have been different. Instead, this experience left a bad taste in our mouths—and not just from the lack of flavour in their cakes.
I fully expect them to comment on this review with more excuses instead of taking accountability.
Atmosphere: 1
Food: 1
Service: 1
Caroline Ferreira
I’m extremely disappointed with my custom cake order. The design was nowhere near what I requested — the colour was completely off, and the cake arrived in ruins. Despite all this, the owner still demanded I pay the full $185. When I tried to address the issue, she blamed it on the cake being vegan, but her entire business specializes in vegan cakes. The customer service was also terrible; she was rude and unhelpful. I won’t be returning or recommending this place to anyone. Save yourself the time and money.
Atmosphere: 1
Food: 1
Service: 1
Ashley ferreira
cake received was destroyed & customer service resolution was poor.
Dave Lucas
Would rate 0 stars if I could… Extremely rude. Paid a premium for a custom vegan cake which did not look anything like what I requested and agreed to pay for. Looks is one thing but the cake literally fell apart after leaving the store which is completely unacceptable. After going back to see what can be done to fix this, I was blamed for choosing a vegan cake, and I was not offered any sort of compensation. When you pay a premium for a cake you would expect at least some sort of customer service but this was a joke. Avoid at all costs. I’ve gotten better customer service at Tim Horton’s.
Atmosphere: 1
Food: 1
Service: 1
Geeta Chand
I stumbled upon Cupcake Paradise today. What a sinful operation, and I mean that in the sweetest way. Everything is so yummy in this store. The staff are helpful, sweet, kind, and knowledgeable about their products. There are cupcakes for any occasion, any style, and any size. You can customize your cup cakes, too. I'm excited about this store and all the future events that I'm going to order cupcakes for...YaaY!
Cupcake Paradise was a delightful treat with a perfect blend of sweetness and texture. Aris provided excellent service attentive, friendly and made the experience even better. Highly recommend!
100% will be visiting back ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Manuela Sacco
Great place for gluten free and vegan cupcakes and cakes. Delicious!!
Ordered a gluten free cake but didn’t realize it was also vegan. Presentation is great but the cake had little flavour. The icing was like eating tasteless vegan butter. I will eat practically any icing I come across but couldn’t eat this.
Atmosphere: 5
Food: 2
Service: 4
sarah helal
Great cupcake selection, and they taste so good .
Atmosphere: 5
Food: 5
Service: 5
Su mack
My family and I really really enjoyed the cake we purchased from cupcake paradise. So fresh, very moist and not overly sweet. We tried a couple of vegan cakes before and this was hands down the best cake we’ve ever had. We will definitely be ordering again soon. Thank you cupcake paradise!
Since my daughter turned vegan we tried several vegan cake options. This is the first and only place I want to come back too. Has the right balance between sweet and creamy
Atmosphere: 4
Food: 5
Service: 4
The BEST gluten free cupcakes in Toronto! Freshly baked, moist, delicious airy frosting and great selection. Wonderful staff and easy ordering online. A true blessing for the Celiac crowd.
Dietary restrictions: Celiac, gluten free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Cupcakes
Wow so tasty and delicious, i just ordered vegan cup cakes for my New Year’s Eve and they are fantastic i love it. And the best part is they are vegan and gluten free i didn’t find any cake store in Toronto which gives so delicious vegan gluten free cakes thank you so much guys for making my day, i am so happy 🩷🩷
Atmosphere: 5
Food: 5
Service: 5
Hi. I went with my son and nephew to this place. And they said they didn’t even get what they wanted. They asked for popping pearls and got jelly. And they asked for Ferrero rocher chunks. And got straight Ferrero rocher chocolates would not recommend
Atmosphere: 2
Food: 1
Service: 2
***UPDATE: The owner is texting and calling us saying she still doesn’t understand what the problem is. She still will not acknowledge the poor customer service, the poor quality cake that fell apart and the fact that we were forced to take a premade cake off the shelf that we still had to pay for. She is only upset that we are telling others the truth on Google reviews.***
I’m extremely disappointed and appalled by the service and quality at Cupcake Paradise. We ordered a vegan cake, and as soon as we got to the car, we noticed the color was completely wrong, and the cake had started falling apart. We immediately returned to the shop to show the owner, but she was unapologetic, dismissive, annoyed and completely unprofessional. Instead of offering any form of apology or solution, she said, “Well, what do you want me to do?”
Her attitude was unacceptable – zero accountability, zero customer service, and absolutely no effort to make things right. She blamed the poor quality on the fact that it was a vegan cake, which is ridiculous if you’re advertising and selling them. If you can’t deliver, don’t offer it.
The cake was unpresentable, and despite that, I was denied a refund and forced to take a premade cake off the shelf. For a $185 cake, this level of service is beyond disappointing – it’s unacceptable and appalling. I will never return, and I highly recommend others avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Imagine paying $185 for this disaster. This is the condition the cake was in at the time of pick-up. If you’re looking for terrible customer service, this is the place for you! There was no apology, no attempt to fix the issue, and plenty of attitude—as if it was our fault. We provided reference photos, including the requested olive-green color, but the final product looked completely off and they blamed the discrepancy on the vegan ingredients. Maybe instead of making up excuses, try communicating with your customers beforehand and letting them know that you might not be able to meet their expectations versus delivering a subpar product and charging an outrageous price. After nearly an hour of back-and-forth, we were told we’d receive a partial refund. Since our friend’s birthday was that same night, we had no choice but to settle for a premade vegan cake from this establishment, priced at $60, and get refunded the difference.
Had there been transparency from the beginning and a genuine attempt to find a solution, the outcome could have been different. Instead, this experience left a bad taste in our mouths—and not just from the lack of flavour in their cakes.
I fully expect them to comment on this review with more excuses instead of taking accountability.
Atmosphere: 1
Food: 1
Service: 1
I’m extremely disappointed with my custom cake order. The design was nowhere near what I requested — the colour was completely off, and the cake arrived in ruins. Despite all this, the owner still demanded I pay the full $185. When I tried to address the issue, she blamed it on the cake being vegan, but her entire business specializes in vegan cakes. The customer service was also terrible; she was rude and unhelpful. I won’t be returning or recommending this place to anyone. Save yourself the time and money.
Atmosphere: 1
Food: 1
Service: 1
cake received was destroyed & customer service resolution was poor.
Would rate 0 stars if I could… Extremely rude. Paid a premium for a custom vegan cake which did not look anything like what I requested and agreed to pay for. Looks is one thing but the cake literally fell apart after leaving the store which is completely unacceptable. After going back to see what can be done to fix this, I was blamed for choosing a vegan cake, and I was not offered any sort of compensation. When you pay a premium for a cake you would expect at least some sort of customer service but this was a joke. Avoid at all costs. I’ve gotten better customer service at Tim Horton’s.
Atmosphere: 1
Food: 1
Service: 1
I stumbled upon Cupcake Paradise today. What a sinful operation, and I mean that in the sweetest way. Everything is so yummy in this store. The staff are helpful, sweet, kind, and knowledgeable about their products. There are cupcakes for any occasion, any style, and any size. You can customize your cup cakes, too. I'm excited about this store and all the future events that I'm going to order cupcakes for...YaaY!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cupcake Paradise was a delightful treat with a perfect blend of sweetness and texture. Aris provided excellent service attentive, friendly and made the experience even better. Highly recommend!
100% will be visiting back ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Great place for gluten free and vegan cupcakes and cakes. Delicious!!
Dietary restrictions: Gluten and dairy free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Birthday Cookies, Vegan Gluten Free, Assorted Cupcakes
Ordered a gluten free cake but didn’t realize it was also vegan.
Presentation is great but the cake had little flavour. The icing was like eating tasteless vegan butter. I will eat practically any icing I come across but couldn’t eat this.
Atmosphere: 5
Food: 2
Service: 4
Great cupcake selection, and they taste so good .
Atmosphere: 5
Food: 5
Service: 5
My family and I really really enjoyed the cake we purchased from cupcake paradise. So fresh, very moist and not overly sweet. We tried a couple of vegan cakes before and this was hands down the best cake we’ve ever had. We will definitely be ordering again soon. Thank you cupcake paradise!
Food: 5
Service: 5
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