I visited your location at the Simcoe Place food court around 12:20 PM. During my visit, I encountered a blonde staff member whom I hadn’t seen before—possibly a manager or a new supervisor.
Unfortunately, I witnessed this individual speaking to team members in a very unpleasant and unprofessional manner, and this occurred in full view of customers. As a regular guest who visits at least once a week, I was also spoken to in a way that felt dismissive and condescending, as if I didn’t understand how to place my order.
The entire experience was disappointing and uncomfortable. I work in the customer service industry myself, and I found both the treatment of staff and of myself as a customer to be unacceptable.
I would appreciate a follow-up regarding this matter, as I believe this person could benefit from additional training in both management and customer service.
Atmosphere: 1
Food: 4
Service: 1
Officiael Ezel
Loved the service
Atmosphere: 5
Food: 5
Service: 5
Pratheek Adi
They used stale veggies in my burrito and I was knocked out for two days with food poisoning! Never going to this place again.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Burrito
Bob Mani
highly recommend it
Dietary restrictions: its great that I can opt out of any dairy as I am allergic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Inside-Out Burrito
Chaitanya Peesapati
Great burrito bowls with fresh ingredients and good vegetarian options.
Natalia Landau
If you want clean food, this is the place. You have a choice of brown rice or quinoa (I choose quinoa for more protein), steak or chicken, beans, veggies, and cheese. Also, if you want to avoid conventional sauces, medium and spicy salsas are liquid and will do the trick.
Vegetarian options: You can skip meat and cheese
Dietary restrictions: Don’t choose the ingredients you are not ok with
I ordered online and got a very fresh and super delicious dish. I reccomend the Rice Bowl and tortilha tips, great combination.
Food: 5
Marcelo Varanda
Delicious food! Ordered online several times now. Always fresh and the chips always crunchy!
Food: 5
David Millar
I really enjoy the quinoa bowls, the burrito sauce is great! Always great service from the folks behind the counter!
Atmosphere: 5
Food: 5
Service: 5
Andrew Chan
I get a chicken burrito here on a weekly basis. The ingredients taste fresh. The people are friendly. The atmosphere doesn’t really apply because it is in the food court. It is great value.
Crappiest food and how can you guys give such low portions for
Atmosphere: 1
Food: 1
Service: 1
Kydi Yorke
I'm a big fan of the taco bowls, they're always a fresh and filling lunch when I'm at the office.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Inside
Sam Rees
Fantastic service and unreal serve. Would recommend the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burrito
Gurmeet Kaur
Soy burrito was mouthwatering and I enjoyed their service too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burrito
Daryl Gomes
I have been a customer for more than 2 years, always get a burrito bowl. The staff know me and know my toppings off-hand. Friendly staff, Great delicious fast food.
I visited your location at the Simcoe Place food court around 12:20 PM. During my visit, I encountered a blonde staff member whom I hadn’t seen before—possibly a manager or a new supervisor.
Unfortunately, I witnessed this individual speaking to team members in a very unpleasant and unprofessional manner, and this occurred in full view of customers. As a regular guest who visits at least once a week, I was also spoken to in a way that felt dismissive and condescending, as if I didn’t understand how to place my order.
The entire experience was disappointing and uncomfortable. I work in the customer service industry myself, and I found both the treatment of staff and of myself as a customer to be unacceptable.
I would appreciate a follow-up regarding this matter, as I believe this person could benefit from additional training in both management and customer service.
Atmosphere: 1
Food: 4
Service: 1
Loved the service
Atmosphere: 5
Food: 5
Service: 5
They used stale veggies in my burrito and I was knocked out for two days with food poisoning! Never going to this place again.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Burrito
highly recommend it
Dietary restrictions: its great that I can opt out of any dairy as I am allergic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Inside-Out Burrito
Great burrito bowls with fresh ingredients and good vegetarian options.
If you want clean food, this is the place. You have a choice of brown rice or quinoa (I choose quinoa for more protein), steak or chicken, beans, veggies, and cheese. Also, if you want to avoid conventional sauces, medium and spicy salsas are liquid and will do the trick.
Vegetarian options: You can skip meat and cheese
Dietary restrictions: Don’t choose the ingredients you are not ok with
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quinoa Bowl, Inside-Out Burrito
I ordered online and got a very fresh and super delicious dish. I reccomend the Rice Bowl and tortilha tips, great combination.
Food: 5
Delicious food! Ordered online several times now. Always fresh and the chips always crunchy!
Food: 5
I really enjoy the quinoa bowls, the burrito sauce is great! Always great service from the folks behind the counter!
Atmosphere: 5
Food: 5
Service: 5
I get a chicken burrito here on a weekly basis. The ingredients taste fresh. The people are friendly. The atmosphere doesn’t really apply because it is in the food court. It is great value.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Crappiest food and how can you guys give such low portions for
Atmosphere: 1
Food: 1
Service: 1
I'm a big fan of the taco bowls, they're always a fresh and filling lunch when I'm at the office.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Inside
Fantastic service and unreal serve. Would recommend the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burrito
Soy burrito was mouthwatering and I enjoyed their service too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burrito
I have been a customer for more than 2 years, always get a burrito bowl. The staff know me and know my toppings off-hand. Friendly staff, Great delicious fast food.
Atmosphere: 5
Food: 5
Service: 5
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