Haidilao Hot Pot Toronto Downtown

The food here is great and it’s a fun place to go for an experience. The only reason I would not give 5 stars is because the staff makes it difficult to enjoy a meal & conversation with friends because they are constantly interrupting to refill your drink, remove empty plates , or standing right beside your table essentially waiting for you to need something.

It’s definitely top notch service and I love how friendly everyone is but it can be a bit excessive sometimes and not a very relaxing experience since you’re so overstimulated by the loud atmosphere and constant interruptions to your conversations. I felt somewhat babysat during the experience today and could not enjoy my time when being interrupted every 5-10 minutes for 2 hours when no one specifically needed/wanted anything.

I truly do appreciate all the effort that the staff puts into giving good service, but still would have preferred a bit more space throughout the night.

Atmosphere: 4

Food: 5

Service: 4

Food is always good. So busy bit hard to find a staff, maybe hire more…

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tomato Soup Base

Super fun and original . Love the fact that we can all choose enjoy amd share

Atmosphere: 5

Food: 5

Service: 5

Right location , good meat cuts however I found paying for every sauce ridiculous despite laying for every item on the menu is excessive. Don't be tight, consider giving the complimentary sauces at least a couple of them.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Noodles

Service was great. The food was good.

Atmosphere: 4

Food: 4

Service: 5

Great atmosphere for kids (8+ that is), they’ve thought of everything and a little show to go with it
Medium Spicy is spicy!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Noodles, Mushroom Soup Base, Signature Marinated Beef, Strawberry Ice Cream

My second experience here. First one was in Vancouver. This time it was nice, but more « classis », a bit less little attentions. It is a nice chinese fondue place.

Atmosphere: 4

Food: 4

Service: 4

I’ve been eating here many times now, the food is pretty amazing and the service is mostly on point too. Just like to make a point is that today I was going to take the elevator from second floor to first floor after bathroom and an employee asked me where am I going and I said 1st floor. Then he asked again i said downstairs. He then said Huh? the stairs are over there, take the stairs. It just feels unprofessional and unnecessary, especially they weren’t going to use the elevator anyway.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Tomato Soup Base

A very nice hot pot experience overall, the food was great and service was great once we got seated, with waiters coming around frequently to assist and serve when needed.

The only problem we had was that we had a reservation and although we arrived on time, we were told to wait an additional 15 minutes because they thought we wanted to wait for a special promotion. The bussers seemed very impatient and rushed to answer our concerns which is why this was overlooked.

Wheelchair accessibility: There is a slightly steep ramp to enter the main floor. There is elevator access to each floor of the restaurant, but the washrooms are only on the 2nd floor.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Sukiyaki Soup Base

It was my first time in a hot pot place. Tried hot pot for the first time. Service was great though had to wait a little even after making the reservation. The soup bases were too good, a little bit on the pricy side overall. Great when visiting with a group.

Atmosphere: 4

Food: 4

Service: 5

It was really good but little disappointed point is I reserved at 2 but I waited more than 10 minutes however everything is really good

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Tomato Soup Base

Fun and unique experience! Food was flavourful and service was kind. Great to split with friends.

Parking: Parked in the Eaton centre garage as it is right across the restaurant. Parking was around $28.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Tomato Soup Base, Mushroom Soup Base, Soup

We had such a fun time and enjoyed learning how to do hot pot as well as the various entertainment that was provided. An amazing show and attentive and fun staff who set up some games for us at our table. Special shout out to William, he’s the man of the hour!!!!!!

Kid-friendliness: My child had fun cooking her dinner

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Hotpot, Soup

Super fun Saturday night! Owen provided us with a toothpick game, and we had a lot of fun fishing in Haidilao! golden steamed buns yyds

Atmosphere: 5

Food: 5

Service: 5

The food is nice and the service from Owen is perfect

Atmosphere: 5

Food: 5

Service: 5