This little shop is so cute and of course their desserts are very good. I literally want cream buns and matcha latte everyday.
Fatema Nigar Priangka
I love the peach and yuzu 😍
Anna Nguyen
Mango pudding is so good!!!
Chelsea K
Extremely poor customer service. The male staff working on Saturday, Aug 23 around 7:30pm had a very unprofessional attitude. While we were deciding on cream buns, he abruptly walked away, put up a “Back in 10 minutes” sign, and went to the kitchen, even though there were multiple customers (three separate groups) clearly waiting to be served. From where I stood, I saw him in the back packaging jams, fully aware people were still waiting.
When he finally returned, instead of acknowledging or helping customers right away, he continued prioritizing putting away jars under the counter, all while giving off an unfriendly demeanor. He never apologized or thanked anyone for their patience. The lack of courtesy and disregard for customers was shocking.
I would never return here nor recommend this place to anyone. There was no mention of loyalty or appreciation for customers whatsoever.
I’ve noticed many negative reviews about this place, and almost all point to the same issue: poor customer service from a male staff member (likely the same person based on the descriptions). Since nothing seems to have changed despite repeated complaints, it feels like this place truly does deserve a 1-star review.
ong ren
Japanese cream buns are fresh and close to flavours back in Japan. Little dine in space, recommended for anyone need a quick grab.
AllenYli Kun
It’s loaded with cream, the portion is small, and the price is high. It doesn’t feel like a healthy bakery at all.
Naqeebul Islam
I was hoping to try the mango but as I got there late in the day it had already sold out. I grabbed the chocolate and red bean which were labelled as poplar flavors, both were great, personally preferred the red bean. Also got a a hojicha latte which was alright. The fortune stand is a cute addition to the vibe. The only point of concern is there was only staff member manning the cash and making the drinks so if you come in at a bad time when someone has just ordered a few drinks you’ll have to wait a while to get your order
Harsh Dhillon
Authentic Japanese experience in Toronto! The clerks are very dry, but that adds to the charm in my opinion. Must visit!
Zhi Ge
the receptionist is not friendly
Kawaii Nomads
We had such a great experience at Hattendo on Baldwin Street! This cute little café totally gave us those cozy Japan vibes from the decor to the little details. Everything felt thoughtfully designed.
We got to try their limited edition Sakura Bun and the Matcha Sakura Cake, and both were absolutely delicious, light, flavorful, and beautifully presented. Such a treat!
They even had the traditional Japanese omikuji fortune experience (you shake the wooden cylinder, pull out a stick, and match the number to your fortune). Funny enough, I ended up with a number that had no fortunes left. Just my luck 😅 but it's still a really fun touch!
The staff were super friendly, and we loved sitting at the counter seating by the window. It was the perfect spot to people-watch and take in the vibe as customers came and went.
If you’re looking for a cute, relaxing spot in Toronto that gives you a taste of Japan, we highly recommend checking out Hattendo!
The egg salad sandwich is as close as you're going to get in Toronto to the real thing from Japan. It's so good! They're so fluffy and soft. I love the addition of the egg in the middle.
I also really enjoy the cream buns. My fave is the milk cream, but I like them all. The bread is sweet, and the filling is generous.
Please open a location somewhere between here and Mississauga on the west side. I'd be so happy!
Mary Lee
A clean and cozy Japanese style bakery shop. We ordered couples of different bun, I had the cream bun that’s was very delicious, not too sweet and it’s very soft and well chilled. There are two wooden bench right outside the shop and can sit to enjoy the afternoon.
Rebeca Redfern
I always love hattendo's cream buns, but the receptionist at this location is quite rude.
J C
they got the most retarded cup design that the drink will keep leaking whenever you try to drink it. their matcha shokupan is very good though
This little shop is so cute and of course their desserts are very good. I literally want cream buns and matcha latte everyday.
I love the peach and yuzu 😍
Mango pudding is so good!!!
Extremely poor customer service. The male staff working on Saturday, Aug 23 around 7:30pm had a very unprofessional attitude. While we were deciding on cream buns, he abruptly walked away, put up a “Back in 10 minutes” sign, and went to the kitchen, even though there were multiple customers (three separate groups) clearly waiting to be served. From where I stood, I saw him in the back packaging jams, fully aware people were still waiting.
When he finally returned, instead of acknowledging or helping customers right away, he continued prioritizing putting away jars under the counter, all while giving off an unfriendly demeanor. He never apologized or thanked anyone for their patience. The lack of courtesy and disregard for customers was shocking.
I would never return here nor recommend this place to anyone. There was no mention of loyalty or appreciation for customers whatsoever.
I’ve noticed many negative reviews about this place, and almost all point to the same issue: poor customer service from a male staff member (likely the same person based on the descriptions). Since nothing seems to have changed despite repeated complaints, it feels like this place truly does deserve a 1-star review.
Japanese cream buns are fresh and close to flavours back in Japan. Little dine in space, recommended for anyone need a quick grab.
It’s loaded with cream, the portion is small, and the price is high.
It doesn’t feel like a healthy bakery at all.
I was hoping to try the mango but as I got there late in the day it had already sold out. I grabbed the chocolate and red bean which were labelled as poplar flavors, both were great, personally preferred the red bean. Also got a a hojicha latte which was alright.
The fortune stand is a cute addition to the vibe.
The only point of concern is there was only staff member manning the cash and making the drinks so if you come in at a bad time when someone has just ordered a few drinks you’ll have to wait a while to get your order
Authentic Japanese experience in Toronto! The clerks are very dry, but that adds to the charm in my opinion. Must visit!
the receptionist is not friendly
We had such a great experience at Hattendo on Baldwin Street! This cute little café totally gave us those cozy Japan vibes from the decor to the little details. Everything felt thoughtfully designed.
We got to try their limited edition Sakura Bun and the Matcha Sakura Cake, and both were absolutely delicious, light, flavorful, and beautifully presented. Such a treat!
They even had the traditional Japanese omikuji fortune experience (you shake the wooden cylinder, pull out a stick, and match the number to your fortune). Funny enough, I ended up with a number that had no fortunes left. Just my luck 😅 but it's still a really fun touch!
The staff were super friendly, and we loved sitting at the counter seating by the window. It was the perfect spot to people-watch and take in the vibe as customers came and went.
If you’re looking for a cute, relaxing spot in Toronto that gives you a taste of Japan, we highly recommend checking out Hattendo!
Restaurantji Recommends
The egg salad sandwich is as close as you're going to get in Toronto to the real thing from Japan. It's so good! They're so fluffy and soft. I love the addition of the egg in the middle.
I also really enjoy the cream buns. My fave is the milk cream, but I like them all. The bread is sweet, and the filling is generous.
Please open a location somewhere between here and Mississauga on the west side. I'd be so happy!
A clean and cozy Japanese style bakery shop. We ordered couples of different bun, I had the cream bun that’s was very delicious, not too sweet and it’s very soft and well chilled. There are two wooden bench right outside the shop and can sit to enjoy the afternoon.
I always love hattendo's cream buns, but the receptionist at this location is quite rude.
they got the most retarded cup design that the drink will keep leaking whenever you try to drink it. their matcha shokupan is very good though
The most inattentive staff I've ever seen.
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