I liked their food and the quantities they gave me but quite unhappy with the service Employees. They need to be more patient and listens to the customer requirement before they proceed with the order. The management should highly focus on their employees attention to details skills development capacity.
You can always count on a great meal at affordable prices. Staff are friendly and fast.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Greek Salad with Chicken
Paige
Good food, pretty consistent quality as I have come to expect at JTG. Wish there was hot sauce. Maybe this has to be requested specifically when I order?
Atmosphere: 5
Food: 4
Service: 5
A G
If I could give ZERO, I wouldn't give 1 star. Very very very very terrible customer service!!! I am a regular customer of this location for years, but recently I found that some of the employees are very rude and the service is bad. They don't have patience to prepare food for you. They just rush to finish the job. I ordered a chicken pita tonight, the guy who made it ( I assumed he is the manager, the guy on the right in the photo) totally ignored my request and just put wherever in the pita as he wanted. When I asked him why he didn't put carrot, cabbage and parsley, he was so rude and said he put everything. I was watching him when he fix my pita, but he still lied to me. He was so so so ignorant and bad manners. Come on, how much it will cost you just for a couple pieces of salad? I m not asking you for gold! I swear to god I will never come back. The worse experience on earth!
Atmosphere: 1
Food: 1
Service: 1
April Cornish
My go to Jimmy The Greek when in Toronto. Always a great meal and reasonably priced. Highly recommend anything with the chicken.
Now, I will say that staff are polite but you are a number - in/out without pleasantries and no time for questions - which isn't a bad thing because sometimes I'm in a hurry and that works just fine for me. I know what I want and it is easy ... and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Souvlaki Meal
Dina Zayed
Great customer service. Line was fast. I went during lunch rush hour and barely waited. Staff are nice and friendly Portions are amazing! I was super full which was perfect. The food tasted delicious. Definitely going to this location again!
Atmosphere: 5
Food: 5
Service: 5
Ana W
I'm so disappointed that the gyro quality diminished - It's paper thin and crusty.
Atmosphere: 3
Food: 2
Service: 4
Dylan C.B.
There is absolutely ZERO flavour to the rice and potatoes, it’s actually gross. The potatoes seem to just be soaked in oil to try and make them taste better, but it’s awful. It is not hard to season potatoes and rice and it doesn’t cost that much either. I paid over $17 for food that tastes like cardboard.
Staff were friendly, and not their fault the food is terrible. It’s the owner who is cutting costs and getting greedy, leaving an awful customer experience.
Atmosphere: 3
Food: 1
Service: 3
Chris Li
Two young girls working at 6:54pm on Oct 12, 2024 were extremely rude. I gave my order to a one of the employees (male) who proceeded to start my order. The two girls were staring and laughing at me for an unknown reason. I confronted one of them by asking why they're laughing at me. They replied "NOTHING" in an aggressive manner. They also refused my request for hot sauce, and entirely dismissed me while giving me dirty looks the entire time. The food was alright though.
Atmosphere: 1
Food: 4
Service: 1
Ayantika Dey
The chicken souvlaki meal and the roasted chicken meal is amazing... The chicken is so juicy!
Highway robbery - a salad that was in a skinny container with mostly romaine lettuce and barely any other toppings was $16! Don’t eat here it’s a ripoff.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Greek Salad with Chicken
Champa Ampitiyage
Ewwwwww 🤢🤮 I found a long hair in my food the second I opened it. It is disgusting. I did not expect this kind of service from a place that is located in the Eaton centre.
Service: 1
Aman Libertine
Situation happened on Sep 14, Saturday. I asked for a well done beef souvlaki. Ended up receiving the medium rare meat, which I don’t like. When I asked to replace the meat with the well done version, ALL of the staff members (especially the one man who cooked the meat and the woman on the counter - couldn’t see her name, but she was wearing a head covering) were rude and super unhappy about it. They made me feel like it is my fault and it was a very unpleasant experience. So, when I asked to replace the meat they didn’t do it and in a very rude manner they told me to bring them the entire plates (which I already opened and left them at the table in the opposite side of where the Jimmy the Greek is located). They did not offer any service or suggestions, just IGNORING ME and servicing other customers in a rushed manner. Very weird behavior. I used to visit this place many times and now I will not go there anymore.
Poor customer service. WILL NOT GO THERE ANYMORE.
Atmosphere: 1
Food: 3
Service: 1
Andy
I am a regular customer at the Eaton Centre location of Jimmy the Greek, and today I had my worst experience ever there. Around 1:45 p.m., I went to buy food, and the person preparing the food at the salad station (a new employee) was extremely rude and impolite. I asked if I could have a chicken leg with salad, but with no onions and tomatoes please. However, she still included those ingredients because she was distracted. When I asked her to remove them, she did so with a bad attitude and complained that she uses the same tool for all the foods. I explained that I cannot consume those ingredients, but she put the tomatoes back on and gave me a threatening look. I told her that I am a customer who cannot eat tomatoes and onions.
I have never had such a bad experience at this location before. To clarify, it was not the cashier tall girl (wearing a mask) or the older lady (wearing gloves) but the other girl at the salad bar.
Please educate and train your employees on proper manners.
I liked their food and the quantities they gave me but quite unhappy with the service Employees. They need to be more patient and listens to the customer requirement before they proceed with the order. The management should highly focus on their employees attention to details skills development capacity.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Souvlaki Meal, Lamb Shank
You can always count on a great meal at affordable prices. Staff are friendly and fast.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Greek Salad with Chicken
Good food, pretty consistent quality as I have come to expect at JTG. Wish there was hot sauce. Maybe this has to be requested specifically when I order?
Atmosphere: 5
Food: 4
Service: 5
If I could give ZERO, I wouldn't give 1 star. Very very very very terrible customer service!!! I am a regular customer of this location for years, but recently I found that some of the employees are very rude and the service is bad. They don't have patience to prepare food for you. They just rush to finish the job. I ordered a chicken pita tonight, the guy who made it ( I assumed he is the manager, the guy on the right in the photo) totally ignored my request and just put wherever in the pita as he wanted. When I asked him why he didn't put carrot, cabbage and parsley, he was so rude and said he put everything. I was watching him when he fix my pita, but he still lied to me. He was so so so ignorant and bad manners. Come on, how much it will cost you just for a couple pieces of salad? I m not asking you for gold! I swear to god I will never come back. The worse experience on earth!
Atmosphere: 1
Food: 1
Service: 1
My go to Jimmy The Greek when in Toronto. Always a great meal and reasonably priced. Highly recommend anything with the chicken.
Now, I will say that staff are polite but you are a number - in/out without pleasantries and no time for questions - which isn't a bad thing because sometimes I'm in a hurry and that works just fine for me. I know what I want and it is easy ... and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Souvlaki Meal
Great customer service. Line was fast. I went during lunch rush hour and barely waited. Staff are nice and friendly
Portions are amazing! I was super full which was perfect.
The food tasted delicious. Definitely going to this location again!
Atmosphere: 5
Food: 5
Service: 5
I'm so disappointed that the gyro quality diminished - It's paper thin and crusty.
Atmosphere: 3
Food: 2
Service: 4
There is absolutely ZERO flavour to the rice and potatoes, it’s actually gross. The potatoes seem to just be soaked in oil to try and make them taste better, but it’s awful. It is not hard to season potatoes and rice and it doesn’t cost that much either. I paid over $17 for food that tastes like cardboard.
Staff were friendly, and not their fault the food is terrible. It’s the owner who is cutting costs and getting greedy, leaving an awful customer experience.
Atmosphere: 3
Food: 1
Service: 3
Two young girls working at 6:54pm on Oct 12, 2024 were extremely rude. I gave my order to a one of the employees (male) who proceeded to start my order. The two girls were staring and laughing at me for an unknown reason. I confronted one of them by asking why they're laughing at me. They replied "NOTHING" in an aggressive manner. They also refused my request for hot sauce, and entirely dismissed me while giving me dirty looks the entire time. The food was alright though.
Atmosphere: 1
Food: 4
Service: 1
The chicken souvlaki meal and the roasted chicken meal is amazing... The chicken is so juicy!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Really good falafels
Highway robbery - a salad that was in a skinny container with mostly romaine lettuce and barely any other toppings was $16! Don’t eat here it’s a ripoff.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Greek Salad with Chicken
Ewwwwww 🤢🤮 I found a long hair in my food the second I opened it. It is disgusting. I did not expect this kind of service from a place that is located in the Eaton centre.
Service: 1
Situation happened on Sep 14, Saturday.
I asked for a well done beef souvlaki. Ended up receiving the medium rare meat, which I don’t like. When I asked to replace the meat with the well done version, ALL of the staff members (especially the one man who cooked the meat and the woman on the counter - couldn’t see her name, but she was wearing a head covering) were rude and super unhappy about it. They made me feel like it is my fault and it was a very unpleasant experience.
So, when I asked to replace the meat they didn’t do it and in a very rude manner they told me to bring them the entire plates (which I already opened and left them at the table in the opposite side of where the Jimmy the Greek is located). They did not offer any service or suggestions, just IGNORING ME and servicing other customers in a rushed manner. Very weird behavior.
I used to visit this place many times and now I will not go there anymore.
Poor customer service. WILL NOT GO THERE ANYMORE.
Atmosphere: 1
Food: 3
Service: 1
I am a regular customer at the Eaton Centre location of Jimmy the Greek, and today I had my worst experience ever there. Around 1:45 p.m., I went to buy food, and the person preparing the food at the salad station (a new employee) was extremely rude and impolite. I asked if I could have a chicken leg with salad, but with no onions and tomatoes please. However, she still included those ingredients because she was distracted. When I asked her to remove them, she did so with a bad attitude and complained that she uses the same tool for all the foods. I explained that I cannot consume those ingredients, but she put the tomatoes back on and gave me a threatening look. I told her that I am a customer who cannot eat tomatoes and onions.
I have never had such a bad experience at this location before. To clarify, it was not the cashier tall girl (wearing a mask) or the older lady (wearing gloves) but the other girl at the salad bar.
Please educate and train your employees on proper manners.
Atmosphere: 1
Food: 4
Service: 1
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