I usually enjoy Jimmy The Greek, but I had a very disappointing and concerning experience at the Eaton Centre location.
I found a small bug in my salad — it had apparently drowned in the dressing. What made things worse was that I had already eaten most of the salad before noticing it.
I returned to the counter to report it, and the staff member took the bug away and refused to return it. No apology, no refund, and no solution was offered.
I submitted a report to Toronto Public Health, not out of anger, but because I believe food safety is important and this should not happen to anyone else.
I hope the management takes this seriously and improves their hygiene and customer service.
Alexandre Contreras
Definitely one of the best chicken souvlakis there is. Highly recommend.
Shabnam Afzalzadeh
Good food, healthy, always delicious and reasonable price.
parastoo sab
The cashier lady was very rude and doesn’t know how to treat customers properly.
Ala Kurdi
One of my favorites restaurant in town .. very clean and tasty
kandoundou23 N
I always have a great experience at Jimmy the Greek at Eaton Centre. The people there are incredibly friendly and welcoming. They always greet you with a smile and treat you like a regular, even if it’s your first time. The portions are generous, the food is fresh and flavorful, and you really feel like you’re getting great value. It’s not just the food that brings me back, it’s the positive energy and kindness of the staff. Highly recommend stopping by if you’re in the mall!
Mahbub Islam Shakiell
I liked their food and the quantities they gave me but quite unhappy with the service Employees. They need to be more patient and listens to the customer requirement before they proceed with the order. The management should highly focus on their employees attention to details skills development capacity.
You can always count on a great meal at affordable prices. Staff are friendly and fast.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Greek Salad with Chicken
Paige
Good food, pretty consistent quality as I have come to expect at JTG. Wish there was hot sauce. Maybe this has to be requested specifically when I order?
Atmosphere: 5
Food: 4
Service: 5
A G
If I could give ZERO, I wouldn't give 1 star. Very very very very terrible customer service!!! I am a regular customer of this location for years, but recently I found that some of the employees are very rude and the service is bad. They don't have patience to prepare food for you. They just rush to finish the job. I ordered a chicken pita tonight, the guy who made it ( I assumed he is the manager, the guy on the right in the photo) totally ignored my request and just put wherever in the pita as he wanted. When I asked him why he didn't put carrot, cabbage and parsley, he was so rude and said he put everything. I was watching him when he fix my pita, but he still lied to me. He was so so so ignorant and bad manners. Come on, how much it will cost you just for a couple pieces of salad? I m not asking you for gold! I swear to god I will never come back. The worse experience on earth!
My go to Jimmy The Greek when in Toronto. Always a great meal and reasonably priced. Highly recommend anything with the chicken.
Now, I will say that staff are polite but you are a number - in/out without pleasantries and no time for questions - which isn't a bad thing because sometimes I'm in a hurry and that works just fine for me. I know what I want and it is easy ... and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Souvlaki Meal
Dina Zayed
Great customer service. Line was fast. I went during lunch rush hour and barely waited. Staff are nice and friendly Portions are amazing! I was super full which was perfect. The food tasted delicious. Definitely going to this location again!
Atmosphere: 5
Food: 5
Service: 5
Ana W
I'm so disappointed that the gyro quality diminished - It's paper thin and crusty.
Atmosphere: 3
Food: 2
Service: 4
Dylan C.B.
There is absolutely ZERO flavour to the rice and potatoes, it’s actually gross. The potatoes seem to just be soaked in oil to try and make them taste better, but it’s awful. It is not hard to season potatoes and rice and it doesn’t cost that much either. I paid over $17 for food that tastes like cardboard.
Staff were friendly, and not their fault the food is terrible. It’s the owner who is cutting costs and getting greedy, leaving an awful customer experience.
Atmosphere: 3
Food: 1
Service: 3
Chris Li
Two young girls working at 6:54pm on Oct 12, 2024 were extremely rude. I gave my order to a one of the employees (male) who proceeded to start my order. The two girls were staring and laughing at me for an unknown reason. I confronted one of them by asking why they're laughing at me. They replied "NOTHING" in an aggressive manner. They also refused my request for hot sauce, and entirely dismissed me while giving me dirty looks the entire time. The food was alright though.
I usually enjoy Jimmy The Greek, but I had a very disappointing and concerning experience at the Eaton Centre location.
I found a small bug in my salad — it had apparently drowned in the dressing. What made things worse was that I had already eaten most of the salad before noticing it.
I returned to the counter to report it, and the staff member took the bug away and refused to return it. No apology, no refund, and no solution was offered.
I submitted a report to Toronto Public Health, not out of anger, but because I believe food safety is important and this should not happen to anyone else.
I hope the management takes this seriously and improves their hygiene and customer service.
Definitely one of the best chicken souvlakis there is. Highly recommend.
Good food, healthy, always delicious and reasonable price.
The cashier lady was very rude and doesn’t know how to treat customers properly.
One of my favorites restaurant in town .. very clean and tasty
I always have a great experience at Jimmy the Greek at Eaton Centre. The people there are incredibly friendly and welcoming. They always greet you with a smile and treat you like a regular, even if it’s your first time. The portions are generous, the food is fresh and flavorful, and you really feel like you’re getting great value. It’s not just the food that brings me back, it’s the positive energy and kindness of the staff. Highly recommend stopping by if you’re in the mall!
I liked their food and the quantities they gave me but quite unhappy with the service Employees. They need to be more patient and listens to the customer requirement before they proceed with the order. The management should highly focus on their employees attention to details skills development capacity.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Souvlaki Meal, Lamb Shank
You can always count on a great meal at affordable prices. Staff are friendly and fast.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Greek Salad with Chicken
Good food, pretty consistent quality as I have come to expect at JTG. Wish there was hot sauce. Maybe this has to be requested specifically when I order?
Atmosphere: 5
Food: 4
Service: 5
If I could give ZERO, I wouldn't give 1 star. Very very very very terrible customer service!!! I am a regular customer of this location for years, but recently I found that some of the employees are very rude and the service is bad. They don't have patience to prepare food for you. They just rush to finish the job. I ordered a chicken pita tonight, the guy who made it ( I assumed he is the manager, the guy on the right in the photo) totally ignored my request and just put wherever in the pita as he wanted. When I asked him why he didn't put carrot, cabbage and parsley, he was so rude and said he put everything. I was watching him when he fix my pita, but he still lied to me. He was so so so ignorant and bad manners. Come on, how much it will cost you just for a couple pieces of salad? I m not asking you for gold! I swear to god I will never come back. The worse experience on earth!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My go to Jimmy The Greek when in Toronto. Always a great meal and reasonably priced. Highly recommend anything with the chicken.
Now, I will say that staff are polite but you are a number - in/out without pleasantries and no time for questions - which isn't a bad thing because sometimes I'm in a hurry and that works just fine for me. I know what I want and it is easy ... and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Souvlaki Meal
Great customer service. Line was fast. I went during lunch rush hour and barely waited. Staff are nice and friendly
Portions are amazing! I was super full which was perfect.
The food tasted delicious. Definitely going to this location again!
Atmosphere: 5
Food: 5
Service: 5
I'm so disappointed that the gyro quality diminished - It's paper thin and crusty.
Atmosphere: 3
Food: 2
Service: 4
There is absolutely ZERO flavour to the rice and potatoes, it’s actually gross. The potatoes seem to just be soaked in oil to try and make them taste better, but it’s awful. It is not hard to season potatoes and rice and it doesn’t cost that much either. I paid over $17 for food that tastes like cardboard.
Staff were friendly, and not their fault the food is terrible. It’s the owner who is cutting costs and getting greedy, leaving an awful customer experience.
Atmosphere: 3
Food: 1
Service: 3
Two young girls working at 6:54pm on Oct 12, 2024 were extremely rude. I gave my order to a one of the employees (male) who proceeded to start my order. The two girls were staring and laughing at me for an unknown reason. I confronted one of them by asking why they're laughing at me. They replied "NOTHING" in an aggressive manner. They also refused my request for hot sauce, and entirely dismissed me while giving me dirty looks the entire time. The food was alright though.
Atmosphere: 1
Food: 4
Service: 1
Loading...