We found Eataly Sherway to be underwhelming. We were very excited to try it after having great experiences at other Eataly restaurants but this one is a miss. The service was average, the food was ok but some of it wasn't cooked well. All in all it was ok and I'd probably go back because we love the concept but there is plenty of room for improvement in the restaurant.
Ray
The waiter was pushy and was not attentive. He poured water after our meal was almost done. He didn't check how we were doing. Overall really disappointed with the service. For those thinking of having dinner here, go somewhere else.
Linda
The service was attentive and the food was enjoyable. The arancini were tasty. The mushroom ragu and pappardelle was good but the noodles were much wider than normal pappardelle and sort of overpowered the dish. The spinach ravioli was good and the tomato sauce was very fresh. We were there quite early and the noise level was acceptable. Still aware of being in a mall restaurant. Not much ambiance.
Gurnam
Very poor experience and I will give the benefit of doubt and this could be an exception... but here is how went down: - we booked the table for 9pm on a Saturday evening but arrived at 8:15pm requesting for an earlier table - funny enough they asked walkins that table will be available in 20 mins wait but asked us to come back at 9pm - inexperienced front desk host - table assigned and seated at 9pm but no server... after 15 mins had to waive out to a server to get their attention. Server says it's not my section but I will help - I was wondering why am I being given the excuse cause I never assigned sections, I just need someone to walk me through the menu and take my order - No water arrived on our table upon seating - had to request for a glass of water... - order the bread for the table - did not arrive - they forgot - pasta was served and no one offered the parmesan cheese over the pasta... The serving sizes are small so you may need to order more that you think.... The good part: - our server who finally ordered to serve was decent and made some good and some ok suggestions but was pleasant - the food was quite good - pesto gnocchi and Pizzas were very good... - given the experience the server knocked off the 1st pizza from the bill which was a good gesture so hence I said it's probably was an exception or our bad luck... will give it one more chance..
Luanne
I rarely leave reviews but feel compelled to write this as I can't remember the last time we had such shockingly poor service. Our waitress was not just curt, she was actually insulting. The food did nothing to improve the experience as it was mediocre at best. Your dining dollars are better spent elsewhere.
Neha
Service was great as well as ambience. I ordered sea bass it was underwhelming to say the least . It was a tiny portion and came in a bowl that looked very unappetizing. I would definitely stick to pasta, pizza or the chicken Milanese in the future. I did like the burrata and eggplant appetizer it was delicious!
Elisa
The food was good. The service could use some work. The dishes that were brought out were poorly paced - received one of the main dishes while we were eating apps and the second main didn't come out till 10 mins after that. Then it took a loooong time to be acknowledged before the bill. We had wanted coffee and dessert but after seeing how long it was taking, we changed our minds.
albert ng
Overall, an enjoyable evening. My pasta dish was satisfying, but my wife enjoyed a little less her pizza. The kids loved their pasta dish and meatball. Kids menu was a little too pricy.
Atmosphere: 5
Food: 4
Service: 3
Brian
Quite a noisy environment much more so than the Bloor street location - food overall was good although one of our party had the pasta special and it was very light on sauce - almost like they forgot to add it vs another of our party had the same dish and it was much more saucy.
susan
Had the fried calamari and zuccini which we really enjoyed. Two pastas - the Cacio & Pepe (good) and the lasagna (good but could have done with more tomato sauce). Very good gelato and good wine list. Server was very good and attentive. The only real issue was the noise level. Next time we will sit where they make the pizzas which is a fair bit quieter.
While servers are pleasant the service was super slow and the food tasted like something I would get at a deli. Overpriced food not somewhere I would go again for a night out or occasion.
Alfonso
Our server Maria was amazing and the food was delicious. Prices were a bit high, especially wine and pizza. Only real complaint was that every pasta option was long pasta (except 1) and they do not allow you to substitute for short pasta.
Debra
Our server was excellent but front of house staff not great. Made us wait for our reservation despite there being lots of tables and seated us at a table we saw was empty that whole time. They were not dressed nicely and just seemed unprofessional compared to the other locations. But food was awesome , fixed price menu was great! And our waiter was very attentive.
Myfanwy
The noise level was far too loud. It was hard to hear the person next to me and across from me (and we were at at table in the corner). Although the food was good and service was good, I would not likely return or recommend it because of the noise level.
Dr Brian
Tasty but very small portions for the money. $25 for nice pasta is reasonable except this was caccio e pepe. Four things to make it. Pasta. Water. Pecorino Romano. Pepper. That's it. At least give a decent portion. Noisy. Strange service philosophy. Nice waiter but he was all over the restaurant. Food was brought by others, however, no one asked if we'd like some pepper or cheese or anything else. Strange.
We found Eataly Sherway to be underwhelming. We were very excited to try it after having great experiences at other Eataly restaurants but this one is a miss. The service was average, the food was ok but some of it wasn't cooked well. All in all it was ok and I'd probably go back because we love the concept but there is plenty of room for improvement in the restaurant.
The waiter was pushy and was not attentive. He poured water after our meal was almost done. He didn't check how we were doing. Overall really disappointed with the service. For those thinking of having dinner here, go somewhere else.
The service was attentive and the food was enjoyable. The arancini were tasty. The mushroom ragu and pappardelle was good but the noodles were much wider than normal pappardelle and sort of overpowered the dish. The spinach ravioli was good and the tomato sauce was very fresh. We were there quite early and the noise level was acceptable. Still aware of being in a mall restaurant. Not much ambiance.
Very poor experience and I will give the benefit of doubt and this could be an exception... but here is how went down: - we booked the table for 9pm on a Saturday evening but arrived at 8:15pm requesting for an earlier table - funny enough they asked walkins that table will be available in 20 mins wait but asked us to come back at 9pm - inexperienced front desk host - table assigned and seated at 9pm but no server... after 15 mins had to waive out to a server to get their attention. Server says it's not my section but I will help - I was wondering why am I being given the excuse cause I never assigned sections, I just need someone to walk me through the menu and take my order - No water arrived on our table upon seating - had to request for a glass of water... - order the bread for the table - did not arrive - they forgot - pasta was served and no one offered the parmesan cheese over the pasta... The serving sizes are small so you may need to order more that you think.... The good part: - our server who finally ordered to serve was decent and made some good and some ok suggestions but was pleasant - the food was quite good - pesto gnocchi and Pizzas were very good... - given the experience the server knocked off the 1st pizza from the bill which was a good gesture so hence I said it's probably was an exception or our bad luck... will give it one more chance..
I rarely leave reviews but feel compelled to write this as I can't remember the last time we had such shockingly poor service. Our waitress was not just curt, she was actually insulting. The food did nothing to improve the experience as it was mediocre at best. Your dining dollars are better spent elsewhere.
Service was great as well as ambience. I ordered sea bass it was underwhelming to say the least . It was a tiny portion and came in a bowl that looked very unappetizing. I would definitely stick to pasta, pizza or the chicken Milanese in the future. I did like the burrata and eggplant appetizer it was delicious!
The food was good. The service could use some work. The dishes that were brought out were poorly paced - received one of the main dishes while we were eating apps and the second main didn't come out till 10 mins after that. Then it took a loooong time to be acknowledged before the bill. We had wanted coffee and dessert but after seeing how long it was taking, we changed our minds.
Overall, an enjoyable evening. My pasta dish was satisfying, but my wife enjoyed a little less her pizza. The kids loved their pasta dish and meatball. Kids menu was a little too pricy.
Atmosphere: 5
Food: 4
Service: 3
Quite a noisy environment much more so than the Bloor street location - food overall was good although one of our party had the pasta special and it was very light on sauce - almost like they forgot to add it vs another of our party had the same dish and it was much more saucy.
Had the fried calamari and zuccini which we really enjoyed. Two pastas - the Cacio & Pepe (good) and the lasagna (good but could have done with more tomato sauce). Very good gelato and good wine list. Server was very good and attentive. The only real issue was the noise level. Next time we will sit where they make the pizzas which is a fair bit quieter.
Restaurantji Recommends
While servers are pleasant the service was super slow and the food tasted like something I would get at a deli. Overpriced food not somewhere I would go again for a night out or occasion.
Our server Maria was amazing and the food was delicious. Prices were a bit high, especially wine and pizza. Only real complaint was that every pasta option was long pasta (except 1) and they do not allow you to substitute for short pasta.
Our server was excellent but front of house staff not great. Made us wait for our reservation despite there being lots of tables and seated us at a table we saw was empty that whole time. They were not dressed nicely and just seemed unprofessional compared to the other locations. But food was awesome , fixed price menu was great! And our waiter was very attentive.
The noise level was far too loud. It was hard to hear the person next to me and across from me (and we were at at table in the corner). Although the food was good and service was good, I would not likely return or recommend it because of the noise level.
Tasty but very small portions for the money. $25 for nice pasta is reasonable except this was caccio e pepe. Four things to make it. Pasta. Water. Pecorino Romano. Pepper. That's it. At least give a decent portion. Noisy. Strange service philosophy. Nice waiter but he was all over the restaurant. Food was brought by others, however, no one asked if we'd like some pepper or cheese or anything else. Strange.
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