This drive thru lady cashier today may 13 around 4:30pm on this mcdonalds location. We just dont get her name because we order it via mobile. And we straight ahead and shes on the 2nd window. This Cashier everytime shes the one either on 1st or 2nd window. She is not approachable and kinda rude! 1st time we encounter is on different day is we said we order via mobile and paid it already. But she keeps asking for payment even its paid already. The second one we encounter her is today May 13 2025 our food is not ready yet and she tell us to park first. She didnt say where so we stay on the window but then when she saw us there still. Her voice is super rude. She told us to park but she didnt said where and we told that. And she answer it doesnt matter. And her face and voice is unacceptable and rude! Kinda dissapointing. Thats not all. Its just two of our bad encounter with her and theres more bad encounter! Because thats our go to drive thru. If she cant handle the pressure. Please dont let her stay on drive thru!
Raman Sharma
We’ve been quietly studying here for weeks — always ordering, never disturbing anyone and keep the place clean. Today, after just 2 hours, the manager (lady) told us “I hope you are not here for the whole day.”
It felt rude and unnecessary.As loyal customers who have always been respectful of the space, we left feeling embarrassed. We hope management reconsiders how they approach regulars. A little kindness goes a long way.
simmyy k
I’ve always enjoyed coming to this McDonald’s to study — it’s been a comfortable and familiar spot for me. However, my recent visit left me feeling quite disappointed and disrespected. Around 2:30 PM, while my friend and I were quietly sitting and minding our own business, a staff member approached us and said, “I hope you’re not here for the whole day.”
This comment felt unnecessarily rude and uncalled for — especially considering we had just arrived and were not disturbing anyone. To make things worse, she also criticized the way I was sitting and asked me to “sit properly,” which was not only inappropriate but also very uncomfortable and embarrassing.
As regular, respectful customers, we didn’t expect to be spoken to this way. The interaction felt judgmental and left a very negative impression. I hope the staff can be reminded that politeness and basic respect go a long way in maintaining a welcoming environment.
FR C
Dec 26 Order # 1067
Got home with all our orders and kids removed all the food and realized one sandwich was missing. Drove back to the store and told them what happened, showed the proof of receipt and pictures of our orders. Staff saw our missing sandwich from their table and told them I need a fresh one. The in charge manager looks at me and seems irritated from my request. So inconvenience going back n forth for their mistake. Store wasn’t that busy that time. Very bad service and the manager was rude and has no manner the way she looks and responds to me.
Atmosphere: 1
Food: 2
Service: 1
GM Play
I made order through Mobile app and was trying to pick it up at the drive-through. My order was mistaken in the system and was not displayed properly from the McDonalds side. The team was not professional and rude, they was not able to solve this problem and I was waiting for 30 minutes for just one meal
Atmosphere: 3
Food: 4
Service: 1
Jalal khashei
On December 15th, around 11pm, I had an uber order from McDonald's located in Eglington and Warden and when I picked up the food package, there was a rude and arrogant old woman there who happened to have severe hearing problems and vision problems. The question is, is there not a more qualified and healthy person at McDonald's who can communicate better with the audience? Delivery drivers and the audience deserve better treatment and I hope that McDonald's will monitor and review this branch and its employees more seriously so that its image does not get worse than it already is....
Worst drive though don’t even think of ordering a big portion they gonna let u wait outside for more than 30 mins while cold weather. I know they are busy but i saw some order they prioritize it but hanging some order! and worst is they give it cold food and can’t complain anymore because i was in a rush! Dont come here!!!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Mcdouble Meal Fries Is Half Filled
Treasure Tolentino
They take so long when doing my order and when I got it the muffin was hard and not edible. They also said I can’t bring my scooter inside the store..where am I suppose to leave it without it being stolen? Glad Tim hortons lets me tho. Will be going there instead
Atmosphere: 2
Food: 2
Service: 2
jonrol 14
I was pleasantly surprised to find Monopoly stickers in my McDonald's bag! I had thought the promotion was discontinued with the new packaging design, so it was a delight to see it . Thank you!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich
Varun Gopinath
I had a very disappointing experience at this McDonald’s location. I requested a simple substitution in my burger, but the employee, Dhruvi, who claimed to be the in-charge, was rude and argumentative. She charged extra for the substitution without any proper explanation, and her behavior was unprofessional and arrogant, leaving me feeling disrespected as a customer.
To make matters worse, after the disagreement, the burger was served without the sauce, which felt intentional. Customer service should focus on resolving issues, not escalating them. This experience fell far below the standard I expect from McDonald’s. I hope management takes this feedback seriously and works to ensure better service in the future.
Atmosphere: 1
Food: 1
Service: 1
SP Saha
Awesome everything!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee and Muffin, Real Fruit, Junior Chicken, Junior Burger
This drive thru lady cashier today may 13 around 4:30pm on this mcdonalds location. We just dont get her name because we order it via mobile. And we straight ahead and shes on the 2nd window. This Cashier everytime shes the one either on 1st or 2nd window. She is not approachable and kinda rude! 1st time we encounter is on different day is we said we order via mobile and paid it already. But she keeps asking for payment even its paid already. The second one we encounter her is today May 13 2025 our food is not ready yet and she tell us to park first. She didnt say where so we stay on the window but then when she saw us there still. Her voice is super rude. She told us to park but she didnt said where and we told that. And she answer it doesnt matter. And her face and voice is unacceptable and rude! Kinda dissapointing. Thats not all. Its just two of our bad encounter with her and theres more bad encounter! Because thats our go to drive thru. If she cant handle the pressure. Please dont let her stay on drive thru!
We’ve been quietly studying here for weeks — always ordering, never disturbing anyone and keep the place clean. Today, after just 2 hours, the manager (lady) told us “I hope you are not here for the whole day.”
It felt rude and unnecessary.As loyal customers who have always been respectful of the space, we left feeling embarrassed. We hope management reconsiders how they approach regulars. A little kindness goes a long way.
I’ve always enjoyed coming to this McDonald’s to study — it’s been a comfortable and familiar spot for me. However, my recent visit left me feeling quite disappointed and disrespected. Around 2:30 PM, while my friend and I were quietly sitting and minding our own business, a staff member approached us and said, “I hope you’re not here for the whole day.”
This comment felt unnecessarily rude and uncalled for — especially considering we had just arrived and were not disturbing anyone. To make things worse, she also criticized the way I was sitting and asked me to “sit properly,” which was not only inappropriate but also very uncomfortable and embarrassing.
As regular, respectful customers, we didn’t expect to be spoken to this way. The interaction felt judgmental and left a very negative impression. I hope the staff can be reminded that politeness and basic respect go a long way in maintaining a welcoming environment.
Dec 26 Order # 1067
Got home with all our orders and kids removed all the food and realized one sandwich was missing. Drove back to the store and told them what happened, showed the proof of receipt and pictures of our orders. Staff saw our missing sandwich from their table and told them I need a fresh one. The in charge manager looks at me and seems irritated from my request. So inconvenience going back n forth for their mistake. Store wasn’t that busy that time. Very bad service and the manager was rude and has no manner the way she looks and responds to me.
Atmosphere: 1
Food: 2
Service: 1
I made order through Mobile app and was trying to pick it up at the drive-through.
My order was mistaken in the system and was not displayed properly from the McDonalds side.
The team was not professional and rude, they was not able to solve this problem and I was waiting for 30 minutes for just one meal
Atmosphere: 3
Food: 4
Service: 1
On December 15th, around 11pm, I had an uber order from McDonald's located in Eglington and Warden and when I picked up the food package, there was a rude and arrogant old woman there who happened to have severe hearing problems and vision problems. The question is, is there not a more qualified and healthy person at McDonald's who can communicate better with the audience? Delivery drivers and the audience deserve better treatment and I hope that McDonald's will monitor and review this branch and its employees more seriously so that its image does not get worse than it already is....
Atmosphere: 1
Service: 1
Do not wear gloves when preparing food🧤
Atmosphere: 5
Food: 1
Service: 1
Extremely careless and takes too much time.
Service: 1
Only get the coffee now
No ketchup in my bag.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Worst drive though don’t even think of ordering a big portion they gonna let u wait outside for more than 30 mins while cold weather. I know they are busy but i saw some order they prioritize it but hanging some order! and worst is they give it cold food and can’t complain anymore because i was in a rush! Dont come here!!!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Mcdouble Meal Fries Is Half Filled
They take so long when doing my order and when I got it the muffin was hard and not edible. They also said I can’t bring my scooter inside the store..where am I suppose to leave it without it being stolen? Glad Tim hortons lets me tho. Will be going there instead
Atmosphere: 2
Food: 2
Service: 2
I was pleasantly surprised to find Monopoly stickers in my McDonald's bag! I had thought the promotion was discontinued with the new packaging design, so it was a delight to see it . Thank you!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich
I had a very disappointing experience at this McDonald’s location. I requested a simple substitution in my burger, but the employee, Dhruvi, who claimed to be the in-charge, was rude and argumentative. She charged extra for the substitution without any proper explanation, and her behavior was unprofessional and arrogant, leaving me feeling disrespected as a customer.
To make matters worse, after the disagreement, the burger was served without the sauce, which felt intentional. Customer service should focus on resolving issues, not escalating them. This experience fell far below the standard I expect from McDonald’s. I hope management takes this feedback seriously and works to ensure better service in the future.
Atmosphere: 1
Food: 1
Service: 1
Awesome everything!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee and Muffin, Real Fruit, Junior Chicken, Junior Burger
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