Had an unexpected experience today. I've been coming here for years as I work in the area. I sometimes get a breakfast sandwich. Usually sausage/bacon egg & cheese, add some lettuce or a slice of tomato. Today I thought let's try a BELT , same price 6.49 . Then decided last second to add a slice of cheese. And to my surprise $1.99 for a slice of processed cheese. I spoke to cook, obviously nothing he can do. At checkout asked for the manager. Still nothing. I pointed out that it's ridiculous to charge a long term customer $1.99 for this. Imprinted out that if I get a 6.49 backon, egg and cheese then add a slice of tomato. Is the same thing as getting a BELT $6.49 (bacon, egg, lettuce, tomato) then adding cheese $ 1.99 , $8.48 now. So this obviously now we have two essentially same sandwiches for a different price. But at least if you are going to be charging extra for a slice of cheese be reasonable. He did offer to remake the sandwich, I declined as I was already waiting for initial one and had to rush. But in hindsight I should have asked for a bacon egg and cheese then asked for a slice of tomatoe.
In the end the lack of logic and customer loyalty that really pissed me off not the 1.99 for a slice of cheese . Don't get me started about their $3 /100g buffet. Anyways I hope the owner reads this a realizes they lost a customer over an over priced slide of cheese .
Cheers
Atmosphere: 3
Food: 3
Service: 3
Ibrahim
Quality is going downhill. Their chicken quesadillas were excellent however recently it is bland and mostly chicken skins.
Atmosphere: 3
Food: 2
Service: 4
Nerd Hater
This place is very good great service
Atmosphere: 5
Food: 5
Service: 5
Jason Cao
Well, overpriced a bit… $17.32 for my case rice was not bad, had some chicken in it. jerk chicken taste just ok, metro jerk & BBQ chicken has better taste and larger portion at their lunch box counter.
Atmosphere: 4
Food: 4
Service: 3
User 721
The "buffet" is a rip off. $3.99 per 100g and there is no scale around. Just a simple chicken leg with rice can cost $20+. May as well go down to Taverna and eat a proper meal there.
Food: 2
Service: 2
P Lad
The cashiers are charging extra on food and calling it tax. Whether it was a mistake or not but would be wary of the prices here. It appears to be a tip on top of the actual amount.
Atmosphere: 3
Food: 4
Service: 1
Andrii Makukha
My usual place to get some lunch on a workday. I typically get two pieces of chicken with some veggies, which costs me about 10-12 CAD. Just skip on carbs and it's quite affordable!
Food: 5
Anamika Narula
Olly’s has a great selection. I normally get a fresh salad or a bowl which are great! Yesterday I picked up some veggies. The expiry on it is not for another 3 days. I ended up throwing all of it away as it had all gone bad. My coworker got the same, which also had gone bad. Super disappointed in the quality. If it’s gone bad, don’t put it out.
Atmosphere: 4
Food: 1
Service: 4
Yasmine Nsouli
To say that giving Olly on 18 York even one star is an overstatement would be putting it mildly. My recent encounter there was not just disappointing; it was arguably the worst customer service experience I've ever endured. The level of rudeness and insensitivity displayed by the staff was astonishing.I had ordered a veggie plate for nearly $8, which might not seem like a lot, but for that price, I expected at least a decent quality meal. Unfortunately, this was the second time the vegetables served were of subpar quality, which is unacceptable. I felt compelled to address this issue directly, so I left my workplace and went back to Olly, still carrying the original bag with the unsatisfactory meal.The response I received was shocking and humiliating. The staff treated me as if I were trying to scam a free plate, completely disregarding my genuine complaint. This accusation was not only unfounded but also made in front of my colleagues, causing me immense embarrassment. There was no attempt at understanding or rectifying the situation, only a dismissive and accusatory attitude.This experience has left me feeling belittled and disrespected. It's one thing to receive a poor quality meal, but it's entirely another to be treated with such contempt by a business that should value its customers. I cannot in good conscience recommend Olly on 18 York to anyone, and I am deeply disheartened by the way they handle customer feedback and concerns.
Atmosphere: 1
Food: 1
Service: 1
Audra T (A180)
I was in today at noon. I work from home so every now and then I stop at Olly Fresco's as well as Szechuan Express (at Royal Bank Tower, which is down the street from my condo) to pick up lunch. Today, the cashier commented "oh you've got a lot,' because the cost of my container was $31. If what I buy is of concern to their staff, I sure as hell will never step foot in that place again. Absolutely rude.
I usually work at 200 bay I love Olly's for breakfast. This location has been awful the the scrambled eggs were cold as ice the Sunnyside up eggs have clearly been sitting for over a half hour. My colleague who gets us food doesn't eat eggs so she doesn't know any better when she asked if they were good she was told they are fresh. These eggs are the furthest thing from fresh. Very disappointed.
Food: 1
Service: 1
Nitesh Dulal
A regular here but had a bad experience. Had kale salad and butter chicken on Mon. Tasted good but was throwing up at work only after a couple of hours. Not sure how fresh the chicken/salad was.
Ana Alcaine (Vialto)
I was disgusted that a banana cost $1 - I understand that they need to make a profit , but don't abuse it. The fact that bananas cost about 0.56 a pound in the supermarkets it does not make you look good. Just because people work downtown it does not mean that they're making millions.
Had an unexpected experience today. I've been coming here for years as I work in the area. I sometimes get a breakfast sandwich. Usually sausage/bacon egg & cheese, add some lettuce or a slice of tomato. Today I thought let's try a BELT , same price 6.49 . Then decided last second to add a slice of cheese. And to my surprise $1.99 for a slice of processed cheese. I spoke to cook, obviously nothing he can do. At checkout asked for the manager. Still nothing. I pointed out that it's ridiculous to charge a long term customer $1.99 for this. Imprinted out that if I get a 6.49 backon, egg and cheese then add a slice of tomato. Is the same thing as getting a BELT $6.49 (bacon, egg, lettuce, tomato) then adding cheese $ 1.99 , $8.48 now. So this obviously now we have two essentially same sandwiches for a different price. But at least if you are going to be charging extra for a slice of cheese be reasonable. He did offer to remake the sandwich, I declined as I was already waiting for initial one and had to rush. But in hindsight I should have asked for a bacon egg and cheese then asked for a slice of tomatoe.
In the end the lack of logic and customer loyalty that really pissed me off not the 1.99 for a slice of cheese . Don't get me started about their $3 /100g buffet. Anyways I hope the owner reads this a realizes they lost a customer over an over priced slide of cheese .
Cheers
Atmosphere: 3
Food: 3
Service: 3
Quality is going downhill.
Their chicken quesadillas were excellent however recently it is bland and mostly chicken skins.
Atmosphere: 3
Food: 2
Service: 4
This place is very good great service
Atmosphere: 5
Food: 5
Service: 5
Well, overpriced a bit… $17.32 for my case
rice was not bad, had some chicken in it.
jerk chicken taste just ok, metro jerk & BBQ chicken has better taste and larger portion at their lunch box counter.
Atmosphere: 4
Food: 4
Service: 3
The "buffet" is a rip off. $3.99 per 100g and there is no scale around. Just a simple chicken leg with rice can cost $20+. May as well go down to Taverna and eat a proper meal there.
Food: 2
Service: 2
The cashiers are charging extra on food and calling it tax. Whether it was a mistake or not but would be wary of the prices here. It appears to be a tip on top of the actual amount.
Atmosphere: 3
Food: 4
Service: 1
My usual place to get some lunch on a workday. I typically get two pieces of chicken with some veggies, which costs me about 10-12 CAD. Just skip on carbs and it's quite affordable!
Food: 5
Olly’s has a great selection. I normally get a fresh salad or a bowl which are great! Yesterday I picked up some veggies. The expiry on it is not for another 3 days. I ended up throwing all of it away as it had all gone bad. My coworker got the same, which also had gone bad. Super disappointed in the quality. If it’s gone bad, don’t put it out.
Atmosphere: 4
Food: 1
Service: 4
To say that giving Olly on 18 York even one star is an overstatement would be putting it mildly. My recent encounter there was not just disappointing; it was arguably the worst customer service experience I've ever endured. The level of rudeness and insensitivity displayed by the staff was astonishing.I had ordered a veggie plate for nearly $8, which might not seem like a lot, but for that price, I expected at least a decent quality meal. Unfortunately, this was the second time the vegetables served were of subpar quality, which is unacceptable. I felt compelled to address this issue directly, so I left my workplace and went back to Olly, still carrying the original bag with the unsatisfactory meal.The response I received was shocking and humiliating. The staff treated me as if I were trying to scam a free plate, completely disregarding my genuine complaint. This accusation was not only unfounded but also made in front of my colleagues, causing me immense embarrassment. There was no attempt at understanding or rectifying the situation, only a dismissive and accusatory attitude.This experience has left me feeling belittled and disrespected. It's one thing to receive a poor quality meal, but it's entirely another to be treated with such contempt by a business that should value its customers. I cannot in good conscience recommend Olly on 18 York to anyone, and I am deeply disheartened by the way they handle customer feedback and concerns.
Atmosphere: 1
Food: 1
Service: 1
I was in today at noon. I work from home so every now and then I stop at Olly Fresco's as well as Szechuan Express (at Royal Bank Tower, which is down the street from my condo) to pick up lunch. Today, the cashier commented "oh you've got a lot,' because the cost of my container was $31. If what I buy is of concern to their staff, I sure as hell will never step foot in that place again. Absolutely rude.
Atmosphere: 2
Service: 1
Restaurantji Recommends
Nice pasta station!
Atmosphere: 4
Food: 5
Service: 4
I usually work at 200 bay I love Olly's for breakfast. This location has been awful the the scrambled eggs were cold as ice the Sunnyside up eggs have clearly been sitting for over a half hour. My colleague who gets us food doesn't eat eggs so she doesn't know any better when she asked if they were good she was told they are fresh. These eggs are the furthest thing from fresh. Very disappointed.
Food: 1
Service: 1
A regular here but had a bad experience. Had kale salad and butter chicken on Mon. Tasted good but was throwing up at work only after a couple of hours. Not sure how fresh the chicken/salad was.
I was disgusted that a banana cost $1 - I understand that they need to make a profit , but don't abuse it. The fact that bananas cost about 0.56 a pound in the supermarkets it does not make you look good. Just because people work downtown it does not mean that they're making millions.
Worst employers in the downtown core. Stay away.
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