This is from our visit to this fast food joint in downtown Toronto in April 2024 - as it was one of the options close to the hotel. We wanted to grab a quick lunch and initially ordered just 2 dishes: falafel wrap and falafel salad. But the elderly lady assembling our salad convinced us to get dolmas - we got 2 pieces. In addition, we ended up getting French fries, Ayran (Elegant brand), Baklava and of course water. All dishes were served in disposable containers and we got plastic cutlery.
The falafel wrap and salad were ok. While I expected the falafel and fries to be fried in (inflammatory) vegetable oil, what surprised me was that the Ayran had potassium sorbate as preservative and the baklava was made with vegetable oils & vegetable ghee which is almost fully transfat and very unhealthy & tasted pretty disgusting. She would not let me read the ingredients before hand.
Overall this place sells unhealthy, low quality food although the food tastes ok for the most part. I am ok with that, as you cannot expect top quality food from a fast good joint. But what really got me was, she gave herself a hefty tip of 20%, without consulting me first. Additionally, we were told to dispose the trash ourselves.
Later, I also noticed 2 additional charges: 2 x Extra falafel and Extra topping. I still dont know what the extra topping was. I have attached a picture of my receipt. The elderly lady is a sweet talking but a cunning upselling con woman. I did not challenge her or pick a fight. She clearly knew she was dealing with visitors and took advantage of us.
Buyers Beware!!!!
Atmosphere: 2
Food: 3
Service: 1
Rahul Dutta
Great Food and service.
Atmosphere: 5
Food: 5
Service: 5
Sirui Tan
I ordered online and picked up in store. But why is there no sauces on my shawarma plate???!!!!
Atmosphere: 2
Food: 3
Service: 3
jishar abdulla
The price of shawarma is 9.95$. If you see the bill which I attached here, you can see they charge 10.95$. When I questioned the staff they said, we r sorry. It was a mistake. It can’t be a mistake, becz the machine doesn’t bill you unless you input the price. Then staff said, manager asked to do. When confronted the manager, she was like it’s your culture and that the problem. She has the audacity to blame my culture for her fraud bill. So guys please check the bill before you pay.
Atmosphere: 1
Food: 1
Service: 1
Adam Freeman
Good shawarma and nice people working there but it's not as good as the new "tahini" that just opened up around the corner. Try both and tell me I'm right!
Atmosphere: 2
Food: 4
Service: 5
Maria
ordered beef shawrma on the rice and it was good.,the beautiful lady even gave me a dessert for free she always have a smile on her face thats very welcoming,would always come back here
Atmosphere: 4
Food: 4
Service: 5
Kyren Kezno
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
Dillon Carter
The shawarma is decent but I’ve noticed the quantity has suffered recently. Tonight, I was shocked when I opened my shawarma with rice to see the container was half full. Needless to say I was very disappointed.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chicken on the Rocks
Mehrshad Rasouli
Amazing food and staff! 100% recommended !
Atmosphere: 5
Food: 5
Service: 5
Harpreet Singh
They were very nice to us. Went there to eat my favourite chicken shawarma on the rice. Had some samosas too. Were really great. The lady at the desk was so kind and she also had given us a complimentary pop. Must visit if you want to have a great time.
Very kind service and really fast and delicious food
Atmosphere: 5
Food: 5
Service: 5
Martina
Obviously these guys have an excellent rapport with their customers, all the staff seem extremely nice but the food quality is lacking significantly. The chicken was very dry and the entire shawarma was just really not good
Atmosphere: 3
Food: 1
Service: 5
Sidharth Agrawal
Food is good generally. Their falafel are soft and fresh most of the times. Rarely had a bad experience. Nice staff. The place could have been cleaner and they could have clean tables, I noticed they don't really clean outside tables that people use to eat.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Falafel
Hrmn Kaur
Food is very very delicious and apart from that Staff is very good and kind
This is from our visit to this fast food joint in downtown Toronto in April 2024 - as it was one of the options close to the hotel. We wanted to grab a quick lunch and initially ordered just 2 dishes: falafel wrap and falafel salad. But the elderly lady assembling our salad convinced us to get dolmas - we got 2 pieces. In addition, we ended up getting French fries, Ayran (Elegant brand), Baklava and of course water. All dishes were served in disposable containers and we got plastic cutlery.
The falafel wrap and salad were ok. While I expected the falafel and fries to be fried in (inflammatory) vegetable oil, what surprised me was that the Ayran had potassium sorbate as preservative and the baklava was made with vegetable oils & vegetable ghee which is almost fully transfat and very unhealthy & tasted pretty disgusting. She would not let me read the ingredients before hand.
Overall this place sells unhealthy, low quality food although the food tastes ok for the most part. I am ok with that, as you cannot expect top quality food from a fast good joint. But what really got me was, she gave herself a hefty tip of 20%, without consulting me first. Additionally, we were told to dispose the trash ourselves.
Later, I also noticed 2 additional charges: 2 x Extra falafel and Extra topping. I still dont know what the extra topping was. I have attached a picture of my receipt. The elderly lady is a sweet talking but a cunning upselling con woman. I did not challenge her or pick a fight. She clearly knew she was dealing with visitors and took advantage of us.
Buyers Beware!!!!
Atmosphere: 2
Food: 3
Service: 1
Great Food and service.
Atmosphere: 5
Food: 5
Service: 5
I ordered online and picked up in store. But why is there no sauces on my shawarma plate???!!!!
Atmosphere: 2
Food: 3
Service: 3
The price of shawarma is 9.95$. If you see the bill which I attached here, you can see they charge 10.95$. When I questioned the staff they said, we r sorry. It was a mistake. It can’t be a mistake, becz the machine doesn’t bill you unless you input the price. Then staff said, manager asked to do. When confronted the manager, she was like it’s your culture and that the problem. She has the audacity to blame my culture for her fraud bill. So guys please check the bill before you pay.
Atmosphere: 1
Food: 1
Service: 1
Good shawarma and nice people working there but it's not as good as the new "tahini" that just opened up around the corner. Try both and tell me I'm right!
Atmosphere: 2
Food: 4
Service: 5
ordered beef shawrma on the rice and it was good.,the beautiful lady even gave me a dessert for free she always have a smile on her face thats very welcoming,would always come back here
Atmosphere: 4
Food: 4
Service: 5
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
The shawarma is decent but I’ve noticed the quantity has suffered recently. Tonight, I was shocked when I opened my shawarma with rice to see the container was half full. Needless to say I was very disappointed.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chicken on the Rocks
Amazing food and staff! 100% recommended !
Atmosphere: 5
Food: 5
Service: 5
They were very nice to us. Went there to eat my favourite chicken shawarma on the rice. Had some samosas too. Were really great. The lady at the desk was so kind and she also had given us a complimentary pop. Must visit if you want to have a great time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma on the Rice
Restaurantji Recommends
It was delicious and staff is nice
Food: 4
Service: 5
Very kind service and really fast and delicious food
Atmosphere: 5
Food: 5
Service: 5
Obviously these guys have an excellent rapport with their customers, all the staff seem extremely nice but the food quality is lacking significantly. The chicken was very dry and the entire shawarma was just really not good
Atmosphere: 3
Food: 1
Service: 5
Food is good generally. Their falafel are soft and fresh most of the times. Rarely had a bad experience. Nice staff. The place could have been cleaner and they could have clean tables, I noticed they don't really clean outside tables that people use to eat.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Falafel
Food is very very delicious and apart from that Staff is very good and kind
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